How to Guide

PRODUCT GUIDE
Vinyl Horizontal Sliding/Rolling Windows (JPG007)
5
PROPER WINDOW INSTALLATION - CONTINUED
STRAIGHT SIDE JAMBS
Place level against inside of side
jamb. Look for gaps anywhere
between level and side jamb.
Repeat steps for other side jamb.
FRAME/PANEL BOW
Inspect interior and exterior
frame jambs, or stiles/rails of
panel (not glass) to determine if
bowed.
1. Cut piece of string slightly
longer than height of frame
or panel.
2. Pull tightly and stretch string
to upper and lower corners
of jambs, or, stiles or rails of
panel. Tape securely.
3. Look for gap between string
and frame or panel. If gap
measures more than 1/16" at
any point, the panel is bowed.
String
Gap
Frame/
Panel
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
open
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Sash damaged Repair or replace sash
Lock damaged or broken Replace lock
Keeper loose or damaged Tighten if loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Sash may need adjustment (sash drags on sill or
does not t square or ush in the frame)
Adjust glide buttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Improper installation Inspect installation
Sash will not
close
Sash locked Make sure lock latch is in unlocked position, try again.
Obstructions Remove obstructions/shipping blocks.
Keeper loose or damaged Reattach If loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Keeper loose, damaged, or missing Tighten if loose, replace if damaged or missing
Sashes do not line up at check (meeting)
rails/stiles
Adjust glide buttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Improper installation Inspect installation
Sash binds or
drags
Sill track dirty Clean sill track then lubricate with silicone spray on a cloth
Obstructions Remove obstructions/shipping blocks
Weatherstrip loose or damaged Reattach if loose, replace if damaged
Sash may need adjustment (sash drags on sill or
does not t square or ush in the frame)
Adjust glide buttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Improper installation Inspect installation
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned, replace if damaged
Sash may need adjustment (sash drags on sill or
does not t square or ush in the frame)
Adjust glide buttons
Note! Some glide buttons are not adjustable. Call us for assistance.
Improper installation Inspect installation.
TROUBLESHOOTING OPERATIONAL PROBLEMS
Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.