Warranty Guide

If you have a problem with your JELD-WEN Product, contact the
dealer/distributor or contractor from whom you purchased your
product or contact us directly:
In the United States:
Mail: JELD-WEN Customer Care
Attn: Vinyl Warranty Claims
P.O. Box 1329, Klamath Falls, OR 97601
Phone: 888-JWHelpU (888-594-3578)
Fax: [phone]
Email: [e-mail]
In Eastern Canada:
Mail: JELD-WEN Service Department
90, rue Industrielle
Saint-Appollinaire, Quebec, Canada GOS 2EO
Phone: [phone]
Fax: [phone]
In Western Canada:
Mail: JELD-WEN Service Department
550 Munroe Avenue
Winnipeg, Manitoba, Canada R2K 4H3
Phone: [phone]
204-668-8230
Fax: [phone]
Email: [e-mail]
HOW TO GET ASSISTANCE
Product Purchase Date: _________________________
Order Number: ________________________________
JELD-WEN is not liable for:
Normal wear and tear; natural weathering of surfaces.•
Normal wear and tear to hardware and naturally •
occurring changes to hardware nishes (e.g., corrosion
or tarnishing).
Damage caused by chemicals (e.g. brick wash) or a harsh •
environment (e.g., salt spray or airborne pollutants).
Product failure due to misuse or abuse; damage caused •
by failure to provide maintenance, by alteration or
modication to the window (e.g. customer applied tints
or lms, paint nishes, security systems), or as a result
of any cause beyond the control of JELD-WEN (e.g. re,
ood, earthquake, other acts of nature, and acts of
third parties outside of our reasonable control).
Glass breakage (except as specically covered above).•
Slight imperfections or wavy distortions in the glass that •
don’t impair structural integrity. Note: wavy distortions
in the glass (e.g. related to laminate interlayer or heat
strengthening of glass) are not considered a defect.
Slight color variations in glass are not considered a
defect.
Improper installation not in conformance with JELD-WEN •
installation instructions (note: see www.jeld-wen.com
for current installation instructions); operational problems
and problems related to water and/or air inltration/
leaking as a result of improper installation or aws in
building design or construction.
Damage or poor product performance resulting from •
installation into a condition that exceeds product
design standards and/or certied performance
specications and/or is not in compliance with building
codes.
Damage caused by extreme artificial temperature •
buildup or exposure (e.g., where storm doors/windows
are present).
Product or component performance decline due to aging, •
inert gas dissipation, natural processes or failure to
provide proper maintenance. Note: Other than inert gas
loss due to seal failure, the migration of an inert gas,
such as argon, is a natural process that occurs over time
and is not a defect.
Screen damage due to normal wear and tear, misuse, •
abuse, or insect or animal activity (except as specically
covered above).
Condensation or damage as a result of condensation •
(Note: unless due to insulating glass failure, most
condensation problems are related to excessive
humidity levels in a structure. Contact a heating/air
conditioning specialist for help).
Labor and materials for repainting or renishing •
activities or the removal or disposal of defective
product(s); labor exceeding the time periods specied
above.
Incidental or consequential damage. Some states do •
not allow the exclusion or limitation of incidental or
consequential damages, so this may not apply to you.
WHAT THIS WARRANTY DOES NOT COVER
We can respond quickly and efciently if you provide the
following: a) product identication (from the original order/
invoice, spacer code, permanent label, or the window
identication number found on corner of glass), b) how to
contact you, c) the address where the product can be inspected,
and d) a description of the apparent problem and the product
(photographs are helpful).
What We Will Do…
Upon receiving your notication, we will send out an
acknowledgement, usually within three business days. We will
investigate your claim and will begin to take appropriate action
within 30 days after notication. If it is determined that the
Product does not have a defect covered by the labor warranty,
we may charge an inspection fee for any onsite inspection that is
required or requested by you. Because manufacturing materials
and techniques can change, replacement part(s) may not be
an aesthetic match to the original. Replacement components/
products are warranted for the balance of the original product
warranty or 90 days, whichever is longer. If we determine we are
unable to provide replacement parts and repair is not practicable
or cannot be made timely, then we will refund the unit/
component purchase price.
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