Warranty Guide

Vinyl Window & Patio Door Limited Warranty
OUR WARRANTY TO YOU...
JELD-WEN
®
Products
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are designed to create lasting value for your home. This warranty is effective for
all JELD-WEN vinyl Products (except United Collection products) manufactured on or after
July 1, 2010 for use in the United States and Canada. Any previous warranties will continue to apply to
products manufactured by JELD-WEN prior to this date. For additional information, including care and
maintenance instructions, installation instructions, and previous warranties, refer to www.jeld-wen.com
or www.jeld-wen.ca.
WHAT THIS WARRANTY COVERS
Except as set forth in the Special Coverages section below,
we warrant that if your JELD-WEN Product exhibits a
defect in material or workmanship within the time periods
from the date of manufacture as specied below, we
will, at our option, repair, replace or refund the purchase
price of the Product or component part. Skilled labor
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(where deemed necessary by us) to repair or replace any
component is provided for two (2) years from the date of
manufacture.
Owner-Occupied Single-Family Residence
Lifetime Warranty
We warrant our Products to the original owner of the
owner-occupied single-family residence in which they are
initially installed for as long as you own and occupy your
residence.
Transferability
The Owner-Occupied Single-Family Residence
warranty is transferable as follows. In the event you
sell your residence or it becomes occupied by other
than the original owner, the warranty is ten (10)
years from the date of manufacture.
Commercial Ten Year Warranty
(Other than Owner-Occupied Single-Family
Residence)
We warrant our Products for a period of ten (10) years
from the date of manufacture.
Transferability
The Commercial warranty is transferable as follows.
In the event you sell the building, this warranty is
transferable to subsequent owners.
Special Coverages (Applies to both
Owner-Occupied and Commercial)
The following special coverages include free replacement
parts.
ImpactGard
®
Glass: We warrant each ImpactGard glass
unit for ten (10) years.
Special Glazings (including laminate glass units
other than ImpactGard): We warrant special glazings
(including glass options not listed in our product
literature e.g., leaded or decorative glass) for ve (5)
years.
Blinds/Shades Between the Glass: We warrant the
insulated glass unit (including the seal), the external
control mechanism, and the operation of the shade/
blind for ten (10) years.
Triple-Glazed Products: We warrant triple-glazed
insulated glass units for twenty (20) years.
Spontaneous Glass Breakage: We warrant sealed glass
units installed in windows and patio doors (excluding
laminated glass, and special glazings) for spontaneous
breakage for one (1) year (to include free replacement
glass and skilled labor
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necessary to replace the glass
for one (1) year. Spontaneous breakage occurs when
the glass develops a crack without sign of impact.
Retractable Screens: We warrant retractable roll
screens for ve (5) years.
Colored Exterior and Laminated Interior: We
warrant that our factory-applied painted exterior
color and factory-applied laminate interior nishes
will not peel, blister, or ake for ten (10) years.
Our applied exterior color will not exhibit excessive
color change
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for ten (10) years. Note: this coverage
does not extend to discoloration, polish, surface
damage, or alteration caused by the use of natural
or chemical solvents or an environmental factor
causing such damage.
Accidental Screen Damage: On our Bravo, Primo and
Ipex Replacement window and patio door product
lines, our standard component warranty (Owner-
Occupied or Commercial) will extend to screen
damage unless the damage is attributable to acts
of nature (e.g. re, hurricane, etc.), civil disorder,
building settling, structural failures of walls or
foundations or improper installation, construction
job-site mishaps, storage, or handling.
Accidental Glass Breakage: On our Bravo, Primo and
Ipex Replacement window and patio door product
lines, and on any other vinyl Products ordered with
the “RS” glass package, our standard component
warranty (Owner-Occupied or Commercial) will
extend to accidental glass breakage. This coverage
does not apply to damage attributable to acts of
nature (e.g. re, hurricane, etc.), civil disorder,
building settling, structural failures of walls or
foundations or improper installation, construction
job-site mishaps, storage, or handling. Special
glazings and ImpactGard glass are not covered by
this glass breakage warranty.