Warranty

Effective July 1, 2010 to January 31, 2014
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other vinyl Products ordered with the “RS” glass package, our standard component warranty (Owner-Occupied or
Commercial) will extend to accidental glass breakage. This above coverage does not apply to damage is attributable to acts
of nature (e.g. fire, hurricane, etc.), civil disorder, building settling, structural failures of walls or foundations or improper
installation, construction job-site mishaps, storage, or handling. Special glazings and ImpactGard glass are not covered by
this glass breakage warranty.
How to Get Assistance...
If you have a problem with your JELD-WEN Product, contact the dealer/distributor or contractor from whom you purchased your
product or contact us directly:
In the United States:
Mail: JELD-WEN Customer Care
Attn: Vinyl Warranty Claims
P.O. Box 1329, Klamath Falls,
OR 97601
Phone: 888-JWHelpU (888-594-3578)
Fax: [phone]
E-mail: [e-mail]
In Eastern Canada:
Mail: JELD-WEN Service Department
90, rue Industrielle
Saint-Appollinaire, Quebec,
Canada GOS 2EO
Phone: [phone] Canada
Fax: [phone]
In Western Canada:
Mail: JELD-WEN Service Department
550 Munroe Avenue
Winnipeg, Manitoba, Canada
R2K 4H3
Phone: [phone]
204-668-8230
Fax: [phone]
Email: [e-mail]
We can respond quickly and efficiently if you provide the following: a) product identification (from the original order/invoice,
spacer code, permanent label, or the window identification number found on corner of glass), b) how to contact you, c) the
address where the product can be inspected, and d) a description of the apparent problem and the product (photographs are
helpful).
What We Will Do...
Upon receiving your notification, we will send out an acknowledgement, usually within three business days. We will investigate
your claim and will begin to take appropriate action within 30 days after notification. If it is determined that the Product does not
have a defect covered by the labor warranty, we may charge an inspection fee for any onsite inspection that is required or
requested by you. Because manufacturing materials and techniques can change, replacement part(s) may not be an aesthetic
match to the original. Replacement components/products are warranted for the balance of the original product warranty or 90
days, whichever is longer. If we determine we are unable to provide replacement parts and repair is not practicable or cannot be
made timely, then we will refund the unit/component purchase price.
What This Warranty Does Not Cover...
JELD-WEN is not liable for:
 Normal wear and tear; natural weathering of surfaces.
 Normal wear and tear to hardware and naturally occurring changes to hardware finishes (e.g., corrosion or tarnishing).
 Damage caused by chemicals (e.g. brick wash) or a harsh environment (e.g., salt spray or airborne pollutants).
 Product failure due to misuse or abuse; damage caused by failure to provide maintenance, by alteration or modification to
the window (e.g. customer applied tints or films, paint finishes, security systems), or as a result of any cause beyond the
reasonable control of JELD-WEN (e.g. fire, flood, earthquake, other acts of nature, and acts of third parties outside of our
control).
 Glass breakage (except as specifically covered above).
 Slight imperfections or wavy distortions in the glass that don’t impair structural integrity. Note: wavy distortions in the glass
(e.g. related to laminate interlayer or heat strengthening of glass) are not considered a defect. Slight color variations in glass
are not considered a defect.
 Improper installation not in conformance with JELD-WEN installation instructions (note: see www.jeld-wen.com for current
installation instructions); operational problems and problems related to water and/or air infiltration/leaking as a result of
improper installation or flaws in building design or construction.
 Damage or poor product performance resulting from installation into a condition that exceeds product design standards
and/or certified performance specifications and/or is not in compliance with building codes.
 Damage caused by extreme artificial temperature buildup or exposure (e.g., where storm doors/windows are present).
 Product or component performance decline due to aging, inert gas dissipation, natural processes or failure to provide
proper maintenance. Note: Other than inert gas loss due to seal failure, the migration of an inert gas, such as argon, is a
natural process that occurs over time and is not a defect.
 Screen damage due to normal wear and tear, misuse, abuse, or insect or animal activity (except as specifically covered
above).
 Condensation or damage as a result of condensation (Note: unless due to insulating glass failure, most condensation
problems are related to excessive humidity levels in a structure. Contact a heating/air conditioning specialist for help).
 Labor and materials for repainting or refinishing activities or the removal or disposal of defective product(s); labor
exceeding the time periods specified above.