Warranty Guide

Provided further, in the event of warping, we may defer repairing or replacing the door slab for a period up to twelve
months from the date of the claim as it is not uncommon for a temporary warp condition to occur as the
door slab
adjusts to local humidity and temperature conditions. This deferral will not be counted against the
warranty period.
HOW TO GET ASSISTANCE:
If you have a problem with your door, immediately upon discovery, contact the store from which you purchased the
door or contact Lowe’s directly at the following:
Mail: Customer Care
Lowe’s Companies, Inc.
1605 Curtis Bridge Rd. CON8
Wilkesboro, NC 28697
Phone: 1-800-44LOWES (1-800-445-6937)
Email: [e-mail]
Please provide the following so that we can respond quickly: a) date and location of purchase, b) copy of your sales
receipt, c) how to contact you, d) the address where the door can be inspected and e) a description of the apparent
problem and the product ( photographs are helpful).
If your claim is accepted and we choose to repair or replace the product or a component of the product, the
replacement product/component will be comparable to that of the original product.
Important Legal Information - Please read this carefully. It affects your rights.
This Limited Warranty document sets forth our maximum liability and your sole and exclusive remedy for our
products. We shall not be liable for special, indirect, consequential, or incidental damages. We make no other
warranty or guarantee, either express or implied. including implied warranties of merchantability and fitness for a
particular purpose to the original purchaser or to any subsequent user of the Product, except as expressly contained
herein. In the event state or provincial law precludes exclusion or limitation of implied warranties, the duration of
any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the
same as, that provided in the express warranty stated herein. This Limited Warranty document gives you specific
legal rights, and you may have other rights that vary from state/province to state/province.
Any dispute, controversy or claim arising out of or relating to this warranty, any alleged breach thereof, or the use or
sale of the products to which this warranty applies shall be resolved by mandatory and binding arbitration
administered by the American Arbitration Association in accordance with its commercial arbitration rules. Original
purchaser agrees that they may assert claims against Lowe’s and/or the manufacturer in their individual capacity
only, and not as a plaintiff or class member in any purported class action proceeding. Rejection of these dispute
resolution provisions must be sent to Lowe’s at the address provided herein within thirty (30) days of original
purchaser's receipt of the Products to which this warranty applies.
No distributor, dealer or representative of Lowe’s or the manufacturer has the authority to change, modify or expand
this warranty. The original purchaser of this Product acknowledges that they have read this warranty, understand it
and are bound by its terms and agrees to provide this warranty to the original owner of the structure into which the
Product is installed.
2