How to Guide

PRODUCT GUIDE
Aluminum Single-Hung Windows (JPG002)
6
STRAIGHT SIDE JAMBS
Place level against inside of side
jamb. Look for gaps anywhere
between level and side jamb.
Repeat steps for other side
jamb. Some Double-Hungs with
balances have adjustment screws
located about half way up the
balance. Turn screws in 1/4 turn
increments until gap is less than
1/16".
FRAME/PANEL BOW
Inspect interior and exterior
frame jambs, or stiles/rails of
panel (not glass) to determine if
bowed.
1. Cut piece of string slightly
longer than height of frame
or panel.
2. Pull tightly and stretch string
to upper and lower corners
of jambs, or, stiles or rails of
panel. Tape securely.
3. Look for gap between string
and frame or panel. If gap
measures more than 1/16" at
any point, the panel is bowed.
String
Gap
Frame/
Panel
PROPER WINDOW INSTALLATION - CONTINUED
TROUBLESHOOTING OPERATIONAL PROBLEMS
Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.
PROBLEM POSSIBLE CAUSES POSSIBLE SOLUTIONS
Sash will not
open
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Sash damaged Repair or replace sash
Lock damaged or broken Replace lock
Keeper loose or damaged Tighten if loose, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Balance damaged or broken Remove sash and examine balance for damage. Replace if damaged.
Improper installation Inspect installation
Sash will not
close
Sash locked Make sure lock latch is in unlocked position, try again
Obstructions Remove obstructions/shipping blocks
Keeper loose or damaged Reattach If loose, replace if damaged
Lock latch misaligned or damaged Adjust if misaligned, replace if damaged
Weatherstrip loose or damaged Reattach If loose, replace if damaged
Balance damaged Remove sash and examine balance for damage. Replace if damaged.
Sashes do not line up at check (meeting) rails/
stiles
Make sure both sashes are completely closed. If rails/stiles do not meet correctly,
call us for assistance
Improper installation Inspect installation
Sash binds or
drags
Obstructions Remove obstructions/shipping blocks
Weatherstrip loose or damaged Reattach if loose, replace if damaged
Hardware loose, misaligned or damaged Tighten loose hardware. Re-align if misaligned. Replace if damaged.
Balance misaligned or damaged Remove sash and examine balance. Re-align or replace if damaged.
Improper installation Inspect installation
Sash will not
lock properly
Lock misaligned or damaged Realign if misaligned, replace if damaged
Sashes do not line up at check (meeting) rails/
stiles
Make sure both sashes are completely closed. If rails/stiles do not meet correctly,
call us for assistance
Improper installation Inspect installation