Warranty

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the use of abrasive and/or caustic cleaning agents
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in home conditions such as excessive water pressure or hard water levels
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Labor expenses for installation, de-installation of product for any reason.
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Parts and/or connected materials not manufactured by Italia Faucets, Inc..
Italia Faucets, Inc. reserves the exclusive right to determine if customer has voided the warranty
by not following proper care or if damage results from any of the conditions stated in paragraph
2 under this section. Italia Faucets obligations under free replacement parts or products extends
only to the cost of the part or product and does not cover shipping costs.
SPECIAL FINISHES
Special or living finishes such as Oil Rubbed Bronze, Antique Copper, Brushed Nickel or Brass
have a 5-year limited warranty on the finish, 10-year limited mechanical warranty. These
finishes will change over time as a result of normal process and may look different than at the
time of purchase.
Use of chemicals on these finishes and hard water conditions void the
warranty.
TO OBTAIN WARRANTY PARTS
Contact customer service at: [e-mail]
ITALIA FAUCETS, INC.
2505 Anthem Village Drive, Suite E-240
Henderson, NV 89052
When requesting warranty replacement parts, you will need to provide:
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a dated, valid proof of purchase (payment receipt from an authorized Italia reseller)
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the specific part number(s) and/or part description to be replaced.
In some cases,
a) Italia Faucets, Inc. will require a digital picture of the part or product to verify the defect.
b) Italia Faucets, Inc. will require delivery of the part or product for inspection of the defect.
Delivery of warranty replacement parts typically takes up to 10 business days. In some
cases, replacement parts may not be readily available and may take up to 4-6 weeks for
delivery.
All warranted items will be shipped via insured carrier, regular ground service, free of
charge to the customer. Upgraded delivery is available and is the responsibility of the customer if
requesting express shipping.