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Service Guide

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Troubleshooting
Intel® Server System SC5650HCBRP Service Guide 75
The controller stopped working when an add-in adapter was installed
Make sure the cable is connected to the port from the on-board network controller.
Make sure your BIOS is current. For a link to the current version, see “Additional Information and
Software”.
Make sure the other adapter supports shared interrupts. Make sure your operating system supports
shared interrupts.
Try reseating the add-in adapter.
The add-in adapter stopped working without apparent cause
Try reseating the adapter first; then try a different slot if necessary.
The network driver files may be corrupt or deleted. Delete and then reinstall the drivers.
Run the diagnostics.
System Boots when Installing PCI Card
System Server Management features requires full-time “standby” power. This means some parts of the system
have power going to them whenever the power cord is plugged in, even if you turned-off the system power
with the power button on the front panel. If you install a PCI card with the AC power cord plugged in, a signal
may be sent to command the system to boot. Before installing a PCI card, you should always:
Turn off the server power by using the power button on the front of the system.
Unplug the AC power cord(s) from the server.
Problems with Newly Installed Application Software
Problems that occur when you run new application software are usually related to the software—not the server
hardware. Faulty equipment is unlikely, especially if other software runs correctly.
Check the following:
1. Make sure the system meets the minimum hardware requirements for the software. See the software
documentation.
2. Make sure the software is properly installed and configured for the system. See the software
documentation.
3. Use only an authorized copy. Unauthorized copies often do not work.
4. If you run the software from a diskette, CD-ROM, or DVD-ROM, try a different diskette.
5. Make sure the correct device drivers are installed.
If the problems persist, contact the software vendor’s customer service representative.