User's Manual

Authentication failed due to invalid user credentials: Reenter
credentials
This authentication error can be caused by invalid user credentials when using either TTLS,
PEAP, LEAP or EAP-FAST profiles.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. The 802.1X Authentication Type should be selected.
5. Select Use the following for User Credentials.
6. Verify the User Name, Domain, and password information.
❍ If Use Windows logon or Prompt each time I connect is selected, verify
that the correct user credentials information is used when you connect to the
wireless network.
7. Click OK to save the settings.
Authentication failed due to an invalid user certificate: Select
another certificate
This authentication error can be caused by an invalid user certificate.
Use the following steps to resolve this error:
1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate Authentication Type.
5. For TLS User: You can select to Use the certificate issued to this computer. Or
you can click Use a user certificate on this computer. Then click Select and
choose another user certificate from the list of installed certificates.
6. Click OK.
7. Click OK to save the settings.
Notes about Certificates: The specified identity should match who the certificate is issued
to and should be registered on the authentication server (for example, RADIUS server) that
is used by the authenticator. Your certificate must be valid with respect to the authentication
server. This requirement depends on the authentication server and generally means that the
authentication server must know the issuer of your certificate as a Certificate Authority. You
should be logged in with the same user name you used when the certificate was installed.