Troubleshooting Guide
1
Troubleshooting Guide
For Instant Hot Water Dispensers
Water is not hot enough/No hot water
Causes • Solutions
• No power:
1. Check electrical plug is fully inserted in outlet.
2. Test outlet for power.
3. If plug is connected and power to outlet is working,
REPLACE TANK.
• Thermostat needs adjusting:
1. Turn thermostat up one notch, draw 2 cups of water,
and wait 10 minutes.
2. Test temperature of water at faucet.
3. If not hot, REPLACE TANK.
Water flow has slowed or stopped
Causes • Solutions (Minimum of 30 PSI Required)
• Water supply valve not fully opened or plugged:
1. Open water supply valve fully.
2. Open and fully close saddle valve.
3. For units installed with filtration, check
to see if the filter cartridge is properly
inserted or needs replacement.
• Bent or kinked tubing below sink:
1. Remove aerator.
2. Check water flow from faucet.
(For HC models check both hot & cold sides).
3. Inspect and straighten any bent or kinked tubes below sink.
• Clogged faucet aerator:
1. Unscrew the aerator in a counter
clockwise direction.
2. Inspect aerator.
3. Flush until clean.
• Obstruction in tank inlet or faucet assembly:
A B C
(A) Disconnect inlet fitting (blue tube) from tank. (B) Position tube over a
bucket to capture water. Turn on water with faucet. (C) A weak flow
indicates an obstruction/restriction in faucet. Replace faucet. Replace
faucet. A strong flow indicates a tank inlet-fitting blockage. Replace tank.
A. Disconnect inlet fitting (blue tube) from tank.
B. Position tube over a bucket to capture water.
Depress hot side handle.
C. A weak hot side flow indicates an obstruction/restriction in
faucet. REPLACE FAUCET. A strong flow indicates a tank
inlet-fitting blockage. REPLACE TANK.
Water under sink
Causes • Solutions
• Other plumbing connections:
- Check all other plumbing under sink including faucet assembly.
• Loose connections on tank:
1. Check water supply lines, filter, adapter,
and tank connections.
2. Tighten connections and/or replace parts as needed.
• Loose drain screw:
- Tighten drain screw (if equipped).
If still leaking, REPLACE TANK.
• Leaking faucet:
- Check faucet connection below sink and tighten.
If still leaking, REPLACE FAUCET.
• Leaking tank:
- REPLACE TANK.