Warranty

WARRANTY INFORMATION
About Us Icera USA provides a LIMITED LIFETIME WARRANTY for its branded vitreous china and fire clay plumbing
fixtures to be free of defects in material and workmanship. This warranty is extended only to the original purchaser
Support & Service of the product. This warranty is non-transferable. Proof of purchase is required for all warranty claims.
Product Warranty For non-ceramic items and parts, such as plumbing fixture trim, various fittings, toilet bowl seats, and tank flushing
mechanisms, Icera USA provides a warranty against defects in material and workmanship limited to one (1) year
Careers from the date of purchase. Changes in finish gloss, scratching, staining, and other effects from chemical use,
water, and atmospheric conditions are not considered manufacturing defects but are considered normal wear and
tear. Variations in color will occur naturally due to manufacturing processes and are not covered under this
warranty. Use of in-tank toilet cleaners will void the warranty.
For electronic bidet seats, Icera USA provides a warranty against defects in material and workmanship limited to
three (3) years from the date of purchase. Scratching, staining, and other effects from chemical use, water, and
atmospheric conditions are not considered manufacturing defects but are considered normal wear and tear. Use of
the bidet seat with non-confirming electricity supply / water supply, outside of the specified supply parameters, will
void the warranty.
Icera USA will, at its election, repair, replace or make appropriate adjustment where Icera USA inspection discloses
any such defects occurring in normal usage within the warranty period after purchase. Comparable products will
be offered as replacements for products not then available.
Icera USA is not responsible for removal or installation costs.
Warranties are not applicable to products sold by unauthorized resellers. The consumer accepts responsibility to
research the integrity and reputation of the reseller to ensure they are authorized to sell and provide appropriate
pre purchase and post purchase service. Internet resellers should be particularly scrutinized as they are very
difficult to evaluate and often provide very limited or no customer service.
This warranty applies to unmodified products when properly installed and maintained per factory instructions for
their normal and intended application. Icera USA highly recommends installation by a licensed professional
plumbing contractor.
To obtain service or to purchase replacement parts not covered by the above warranty, contact your local Icera
USA dealer.
Icera USA reserves the right to make changes in product design, manufacturing process, packaging, or availability
at any time without notice.