User's Manual

41 | P a g e
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IMPROVE PERFORMANCE | IMPROVE SAFETY
Frequently Asked Questions
Where can I find the Device ID on the CUE+ Sport Sensor used to associate with my athlete?
The device ID can be found on the back of each CUE+
Why should I store my CUE+ Sport Sensors in the bulk
Charging Board?
When the CUE+ Sport Sensors are in the Bulk Charging board and charging, they stay in an
“awake” mode. When not charging, the CUE+ Sport Sensors will enter into a “sleep” mode after
15 minutes of no-movement. The CUE+ can be left in helmets and will awake when they sense
movement. However you cannot connect to a device when the device is in sleep mode.
Why don’t I see any impacts from my practice or game today?
If your devices are charged and connected through your mobile phone before the practice or
game, we have your data. Remember, we use Sessions to determine when to display data for
each of your practices or
games. To display the data
you’ve recently downloaded,
navigate to the Team Settings
page and select, Sessions.
From here you can create your
missed session. Once created,
your data will display.
How should I request replacements or additional accessories?
Please contact us at [e-mail]
What if I cannot get all my CUE Sport Sensors to connect or download?
If you are having a hard time connecting or downloading data from a CUE Sport Sensor, remove
the device from the charging board, tap it against your hand to remove it from a possible sleep
state, place back on the charger, and retry the connect or download process.
Do I have to use the Start and End session buttons from the mobile app?
No. We recommend using the start/end buttons as it will allow you to capture the true length of
a practice or game. You may use the pre-set sessions tool if you decide to not use the start/end
session buttons in the mobile app.