User's Manual

Hints and tips

If you don’t see your USB Stick in the list of devices

– Remove the USB Stick

– Re-start your computer

– Re-insert the USB Stick.

If no network can be found

– Change your physical location: in a building, move closer to

a window, move higher up, or go outside

– (Windows) Select ‘View/View Available Mobile

Connections’ and see if you can connect to a particular

network in the list shown

– Contact Support, and check that data services and roaming

are enabled on your account.

If no connection can be opened

– Wait a few minutes and try to connect again. This is most

often a temporary problem, especially if an ‘Error 31’ or

‘Error 619’ is referenced

– Select ‘File/Exit’ to exit the Vodafone Mobile Connect Lite

software completely, and then re-start it again

– Re-start your computer

– (Windows) Click ‘Manage Connections’ and select a

different Network Preference in the drop-down menu in the

Mobile Connections panel, eg. ‘3G Only‘

– (Mac) Start the Vodafone Mobile Connect software, and

select one of the other options in the lower part of the main

window, eg. ‘3G Only‘

– If you are using a VPN (Virtual Private Network), contact

your company IT administrator.