MSA 2060 Storage Array

QuickSpecs
HPE
MSA 2060 Storage Array
Service and Support
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Standard Care
HPE Proactive Care with 24x7 coverage, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care
helps prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice
This Service combines three years proactive reporting and advice with our 24x7 coverage, four hour hardware response time
when there is a problem.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
Basic Care
HPE Foundation Care 24x7, three-year Support Service
HPE Foundation Care 24x7 gives you access to HPE 24 hours a day, seven days a week for assistance on resolving issues. This
service includes need based Hardware onsite response within four hours. Simplify your support experience and make HPE your
first call to help resolve hardware or software problems.
Foundation Care
HPE Foundation Care 24x7, three-year Support Service
HPE Foundation Care 24x7 gives you access to HPE 24 hours a day, seven days a week for assistance on resolving issues. This
service includes need based Hardware onsite response within four hours. In addition, collaborative software support is included in
this service that provides troubleshooting assistance on industry leading software running on your HPE server. Simplify your
support experience and make HPE your first call to help resolve hardware or software problems.
https://www.hpe.com/h20195/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en
Related Services
HPE Hardware Installation
Provides for the basic hardware installation of HPE branded servers,
HPE storage including the MSA 2060 devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
HPE Installation and Startup Service
Provides for the installation and startup of HPE technology including BladeSystems, c-Class enclosure, HPE ProLiant c-Class and
Integrity server blades, storage blades, SAN switch blades, HPE Virtual Connect modules (Ethernet and Fibre Channel), Ethernet
network interconnects, and InfiniBand, as well as the installation of one supported operating system type (Windows® or Linux).
HPE Datacenter Care service
Helps improve IT stability and security, increase the value of IT, and enable agility and innovation. It is a structured framework of
repeatable, tested, and globally available services “building blocks.” You can deploy, operate, and evolve your datacenter wherever
you are on your IT journey. With HPE Datacenter Care, you benefit from a personalized relationship with HPE via a single point of
accountability for HPE and others’ products.
HPE Factory Express for Servers and Storage
HPE Factory Express offers configuration, customization, integration and deployment services for HPE servers and storage
products. Customers can choose how their factory solutions are built, tested, integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex configuration and design ser
vices as
well as individual factory services, such as image loading, asset tagging, and custom packaging. HPE products supported through
Factory Express include a wide array of servers and storage: HPE Integrity, HPE ProLiant, HPE Apollo, HPE ProLiant Server Bla
des,