User Manual

QuickSpecs
HPE ProLiant DL360 Gen10 Server
Service and Support
Page
22
HPE Support Center
The HPE Support Center is a personalized online support portal with access to information, tools and experts to support HPE b
usiness
products. Submit support cases online, chat with Hewlett Packard Enterprise experts, access support reso
urces or collaborate with
peers.Learn more http://www.hpe.com/support/hpesc.
The HPE Support Center Mobile App*
allows you to resolve issues yourself or quickly connect to an agent for live support. Now, you
can get access to personalized IT support anywhere, anytime.
HPE Insight Remote Support and HPE Support Center are available at no additional cost with a HPE
warranty, HPE Support Service
or HPE contractual support agreement.
NOTE:*HPE Support Center Mobile App is subject to local availability.
For more information: http://www.hpe.com/services.
NOTE: HPE ProLiant
DL360 Gen10 Server is covered under the HPE Service Contract applied to the HPE ProLiant Server. No
separate HPE support services need to be purchased.
Warranty and Support Services will extend to include HPE options configured with your server or storage
device. The price of support
service is not impacted by configuration details. HPE sourced options that are compatible with your product will be covered u
nder
your server support at the same level of coverage allowing you to upgrade freely. Installation f
or HPE options is available as needed.
To keep support costs low for everyone, some high value options will require additional support. Additional support is only r
equired
on select high value workload accelerators, fibre switches, InfiniBand and UPS batte
ries over 12KVA. See the specific high value options
that require additional support here.
Parts and Materials
Hewlett Packard Enterprise will provide HPE-supported replacement
parts and materials necessary to maintain the covered hardware
product in operating condition, including parts and materials for available and recommended engineering improvements.
Parts and components that have reached their maximum supported lifetime an
d/or the maximum usage limitations as set forth in the
manufacturer's operating manual, product quick-
specs, or the technical product data sheet will not be provided, repaired, or replaced
as part of these services.
The defective media retention service f
eature option applies only to Disk or eligible SSD/Flash Drives replaced by Hewlett Packard
Enterprise due to malfunction.