User Manual

Data sheet
Page 7
Table 2. Proactive features continued
Feature or service Delivery specifications
Core features
HPE Education
planning assistance
(environment)
As part of the operational and technical advice activity noted above, the Customer may request a review of training and development that would help
improve the IT staff's technical and process knowledge. If requested, the ASM conducts a brief meeting with the Customer to identify the Customer's
specific training needs, and drafts a training plan. The ASM can also provide assistance in contacting the HPE Customer Education Center. The Customer
may access training curricula and detailed course descriptions at the HPE Education Services website at www.hpe.com/ww/learn.
As a separate optional activity, the HPE Education Services team can help develop customized courses or end-to-end learning solutions, which are
tailored to the Customer’s specific training requirements.
Server services module
core deliverables
Hewlett Packard Enterprise will perform the following server services module core deliverables when the Proactive Server Services module is purchased.
The server services module covers the first server and one operating system instance on that server.
Operating system
patch analysis and
management (server)
Patch analysis and management is provided for one operating system or hypervisor installed on a single server or a single partition.
Semi-annually, Hewlett Packard Enterprise will review with the Customer all the patches released since the previous patch analysis and make
recommendations applicable to the environment covered under the support contract. HPE will also make recommendations to assist with change
management considerations.
•
For HP-UX and NonStop proprietary operating systems, HPE provides a customized bundle and report of the recommended patches for Customer
installation.
•
For Tru64 UNIX® and OpenVMS operating systems, HPE provides a customized report of the recommended patches for Customer installation.
•
For HPE proprietary operating systems, HPE will provide the latest Power Patch Bundle of the recommended patches for Customer installation.
•
For Microsoft® operating systems, HPE delivers a written Microsoft Service Pack Briefing, which addresses the features of the latest Microsoft
operating system and server application service packs. In addition, HPE provides monthly notification on Microsoft Security Releases and quarterly
notification on HPE-Microsoft Supported Products, applicable to servers outlined in the Customer's account support plan.
•
For the Linux® operating system, HPE reviews Linux patch notifications from Linux suppliers and provides recommendations of patches that are
applicable to the Customer’s environment based on Red Hat® and SUSE Linux versions, for Customer installation.
•
For VMware® and Microsoft Hyper-V Hypervisors, HPE reviews patch notifications from the suppliers and provides recommendations of patches that
are applicable to the Customer’s environment.
Additional patch analysis may be ordered to increase the patch analysis frequency or extend analysis to other versions of operating systems or
hypervisors in the Customer’s HPE Proactive 24 service environment.
System Health Check**
(server)
Annually, Hewlett Packard Enterprise uses diagnostic tools to assess the computing environment for a single operating system on a single physical
server or partition*. HPE performs a series of diagnostic tests to compare the Customer’s computing environment to accepted system management
practices. HPE then provides a report that details the findings, highlighting the conditions that require resolution or investigation, and recommends a
suitable course of action.
* Additional instances of System Health Check** are available (as an option) to evaluate each additional server or operating system in the Customer's
HPE Proactive 24 environment. The ASM can provide further assistance based on the Customer's needs.
** Note: System Health Check may not be available for some versions of operating systems. In those instances, Account Team time or additional Service
Credits will be offered. For further information please work with your Account Support Manager.
HPE TS Support
Credits (server)
For Customers who purchase HPE Proactive 24 Service with servers in their environment, Hewlett Packard Enterprise provides 30 credits per year, from
the credit services menu. The Customer has the flexibility of choosing an activity from the pre-defined menu addressing areas such as virtualization,
storage data management, infrastructure optimization, assessments, performance analysis, and firmware management. Alternatively, the Customer may
choose to work with the ASM and use these 30 service credits for a customized activity. More detailed information is provided in Table 7.
Storage services
module core
deliverables
Hewlett Packard Enterprise will perform the following storage services module core deliverables when the Proactive Storage Services module is
purchased.
Storage firmware and
software analysis and
management (storage)
On a semi-annual basis, Hewlett Packard Enterprise reviews any storage-related software and firmware updates and provides a recommendation for
applicable software and firmware updates specific to the Customer’s HPE Proactive 24 environment. HPE will also provide upgrade planning assistance
for the recommendations. Per Customer request, HPE will provide basic support for the installation of recommended updates via telephone.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.