Software Owner manual

Troubleshooting When Using RAID Manager
When an error has occurred in an XP Continuous Access Journal pair operation using RAID
Manager, identify the cause of the error by referring to the log displayed on the RAID Manager
window or the RAID Manager operation log file. The RAID Manger operation log file is stored in
the following directory by default:
/HORCM/log*/curlog/horcmlog_HOST/horcm.log
Where:
• * is the instance number.
• HOST is the host name.
To identify the cause of the error using the log file, follow the procedure described in this section.
For more information about RAID Manager, see the HP StorageWorks RAID Manager User Guide.
1. Open the RAID Manager log file and find the error code.
Example: 11:06:03-37897-10413- SSB = 0xb9a0,2089
Error codes appear on the right of the equal symbol (=). (=). The alphanumeric characters of
the last four digits on the left of the comma(,) indicates SSB1 (for example, B901), and to the
right of the comma (,) indicates SSB2 (for example, 4A96).
For details about the error codes that are not described in Table 45 (page 225), contact HP
technical support “Calling HP Technical Support” (page 243).
2. See Table 45 (page 225) for descriptions of the error codes.
To identify the cause of the error using the log displayed on the RAID Manager window, follow
this procedure.
a. Find the error code from the logs displayed on the RAID Manager window.
Figure 93 (page 224) shows an example of a log displayed on the RAID Manager window.
Figure 93 Example of a Log Displayed on the RAID Manager Window
Error codes appear on the right of SSB=. The alphanumeric characters of last the four
digits on the left of the comma(,) indicates SSB1 (for example, B9E1), and the
alphanumeric characters of the last four digits on the right of the comma (,) indicates
SSB2 (for example, B901).
b. See Table 45 (page 225) and find the meaning of the error code.
For details about the error codes that are not described in Table 45 (page 225), contact
HP technical support “Calling HP Technical Support” (page 243).
For more information about RAID Manager, see the HP StorageWorks RAID Manager User Guide.
224 Troubleshooting