Software Manual

12 Troubleshooting
General troubleshooting
You are responsible for the operation and normal maintenance of the Command View XP management
station. For troubleshooting information on Command View XP, see the Troubleshooting chapter of the
HP StorageWorks Command View XP user guide for XP Disk Arrays.
The following are guidelines for troubleshooting the Command View XP management station:
• Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached.
• Reboot the management station. Close any programs that are not responding. If necessary,
reboot the management station and restart Command View XP.
• Check error codes.
• Check the status lamp on the Command View XP main pane. If the color of the lamp is yellow or
red, check the status of the array on the Status pane (see the
• Download the Command View XP trace files using the FD Dump Tool. If you are unable to resolve
an error condition, copy the Command View XP configuration information onto floppy disks using
the FD Dump Tool. Contact your HP account support representative (see Calling HP), and give the
informationonthefloppy disks to your HP account support representative.
Troubles
hooting Continuous Access XP Journal operations
Table 54 p
rovides general troubleshooting information for Continuous Access XP Journal. Table 55
provide
s troubleshooting information for logical paths between arrays. Table 56 and Table 57 provide
trouble
shooting information for suspended Continuous Access XP Journal pairs.
See Cont
inuous Access XP Journal error codes for a description of the Continuous Access XP Journal error
messages displayed on the Command View XP management station or XP Remote Web Console. See
SIM reporting for a brief description of local array service information messages (SIMs).
Continuous Access XP Journal user guide
213