Service Reference Guide

ManualsBrandsHP ManualsWorkstationsHP Workstation xw6000

service reference guide

hp workstation xw4000

hp workstation xw6000

Document Part Number: 304898-002

October 2003

This guide provides removal and replacement procedures for

subassemblies and key components of the computers covered. This guide

also covers basic operating system installation information.

Summary of content (190 pages)

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service reference guide hp workstation xw4000 hp workstation xw6000 Document Part Number: 304898-002 October 2003 This guide provides removal and replacement procedures for subassemblies and key components of the computers covered. This guide also covers basic operating system installation information.
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© 2003 Hewlett-Packard Company Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U.S. and other countries. Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated. All other product names mentioned herein may be trademarks of their respective companies.
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Contents 1 Installing or Restoring the Operating System 1.1 Installing the Operating System and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.1 Installing Microsoft Windows 2000 Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.2 Installing Microsoft Windows XP Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.3 Installing Red Hat Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 3.3.10Replicating Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 3.3.11Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 3.3.12Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8 3.3.13World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 6 SATA Devices 6.1 SATA guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1 6.2 boot order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2 6.3 hard drive configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 10 Removal and Replacement Procedures Chassis 10.1Access Panel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10.2Front Bezel and Related Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10.2.1Front Bezel Removal - Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10.2.2Subpanel and Bezel Blanks . . . . . . . . . . . . . . . . . . .
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Contents A Connector Pin Assignments Enhanced Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1 Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1 Ethernet BNC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1 Ethernet RJ-45 . . . . . . .
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Contents F Troubleshooting Without Diagnostics E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–1 Preliminary Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–1 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Installing or Restoring the Operating System Depending on the workstation model, Microsoft Windows 2000 Professional (with latest Service Pack), Microsoft XP Professional, or Red Hat® Linux® is preinstalled. The operating system is configured automatically the first time the computer is turned on. Ä CAUTION: Do not add optional hardware devices to your computer until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.
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Installing or Restoring the Operating System Creating an Emergency Repair Diskette - Windows 2000 1. Click Start > Programs > Accessories > Backup. 2. Select the menu option Tools, then select Create an Emergency Disk. 3. Follow the instructions that appear on the screen. Using the Emergency Repair Diskette - Windows 2000 1. Insert the diskette into the diskette drive and restart the computer (you may boot the computer to the Windows 2000 CD on some computers). 2.
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Installing or Restoring the Operating System 1.1.3 Installing Red Hat Linux The first time the workstation is booted, the Linux Setup Tool utility displays. This program allows you to enter your password, network, graphics, time, and keyboard settings for your workstation. Ä CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE.
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Installing or Restoring the Operating System 1.2 Restoring the operating system The following sections discuss the procedures for restoring the operating system and applications software. 1.2.1 Microsoft Windows 2000 Professional and Windows XP Professional Restore the original operating system and factory-installed software by using the Restore Plus! CD and the OS CD that came with the workstation. Carefully read and follow the instructions provided with the Restore Plus! CD. 1.2.
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Installing or Restoring the Operating System 1.4 Hyper-Threading Technology Hyper-Threading Technology is a high performance technology, developed by Intel®, that allows a single processor to execute multiple threads of instructions simultaneously. Hyper-Threading Technology enables the processor to utilize its execution resources more efficiently, delivering performance increases and improving user productivity. Not all systems benefit from the Hyper-Threading Technology.
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Installing or Restoring the Operating System 1–6 Service Reference Guide
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2 Setup Utilities and Diagnostic Features Setup Utilities (F10) and diagnostic features provide information needed about the computer system when contacting HP Customer Support. These tools can also be used to: ■ Change factory default settings and to set or change the system configuration, which may be necessary when you add or remove hardware. ■ Determine if all of the devices installed on the computer are recognized by the system and functioning properly.
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Setup Utilities and Diagnostic Features 2.1 Computer Setup Utilities Use Computer Setup Utilities (F10) to: 2–2 ■ Modify or restore factory default settings. ■ Set the system date and time. ■ Set, view, change, or verify the system configuration including settings for processor, graphics, memory, audio, storage, communications, and input devices. ■ Modify the boot order of bootable devices such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives.
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Setup Utilities and Diagnostic Features 2.1.1 Using Computer Setup Utilities To access the Computer Setup Utilities (F10) menu, complete the following steps: 1. Turn on or restart the computer. To restart the computer in Windows click Start > Shut Down > Restart the Computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary (for English only).
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Setup Utilities and Diagnostic Features 2.1.2 Computer Setup Menu . Heading File Storage Option Description System Information Lists product name/type/speed/stepping, cache size, system ROM family and version, installed memory size, system board revision, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number. About Provides copyright information Set Time and Date Allows you to set system time and date.
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Setup Utilities and Diagnostic Features Heading Option Description (Continued) Disk (treated as hard drive) Storage (continued) Device Configuration (continued) Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA. Translation Mode (IDE disks only) Lets you select the translation mode to be used for the device.
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Setup Utilities and Diagnostic Features Heading Storage (continued) Option Options (continued) Description (Continued) Diskette MBR Validation Allows you to enable or disable strict validation of the diskette Master Boot Record (MBR). ✎ DPS Self-Test Allows you to execute self-tests on IDE hard drives capable of performing the Drive Protection System (DPS) self-tests.
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Setup Utilities and Diagnostic Features Heading Security (continued) Option DriveLock* Description (Continued) Allows you to assign or modify a master or user password for certain hard drives. When enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
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Setup Utilities and Diagnostic Features Heading Security (continued) Option System IDs Description (Continued) Allows you to set Asset Tag and Ownership Tag. Allows setting of Chassis Serial Number if current number is invalid. Also allows you to set keyboard locale setting (e.g., English or German) for System ID entry. Allows setting of Ownership Tag and Universal Unique Identifier (UUID). See Section 3.4, “Asset Tracking and Security,” for more information.
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Setup Utilities and Diagnostic Features Heading Option PCI Devices Description (Continued) Lists currently installed PCI devices and their IRQ settings. Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an APIC-based operating system. Advanced (continued)** Bus Options Enables/disables PCI bus mastering, PCI VGA palette snooping, PCI SERR# generation, and ECC on select models.
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Setup Utilities and Diagnostic Features 2.2 Computer Diagnostics following section applies only to computers equipped with a diskette drive and running an ✎ The OS that supports the production of a Diagnostics diskette. HP strongly recommends that you create a diagnostics diskette as soon as you begin to use the computer.
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Setup Utilities and Diagnostic Features Running TEST 1. Turn off the computer. 2. Disconnect all peripheral devices other than the keyboard and monitor. Do not disconnect the printer if you want to test it or use it to log error messages. 3. Install loop-back and terminating plugs to test external ports if desired. 4. Cold boot the computer from the diagnostics diskette you have created. Press Enter to bypass the title screen, if necessary. 5. Select Computer Checkup (TEST). 6.
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Setup Utilities and Diagnostic Features 2.2.3 View System Information (INSPECT) Use View System Information (INSPECT) to: ■ View information about the system once it has been configured. ■ Save, print, or display the information generated by INSPECT. You should run INSPECT and have the printed report available before placing a call to the HP Customer Support Center.
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Setup Utilities and Diagnostic Features 2.2.
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Setup Utilities and Diagnostic Features Running Diagnostic Tests If your version of Diagnostics for Windows includes diagnostic testing utilities, four tabs will appear next to Overview: Test, Status, Log, and Error. 1. Select the Test tab. 2. Select one of the following options: ❏ Quick Test—Runs a quick, general test on each device with a minimal number of prompts. ❏ Complete Test—Runs maximum testing of each device with minimal prompts. ❏ Custom Test—Runs only the tests you select.
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Setup Utilities and Diagnostic Features 2.3.1 Ordering Backup Software You can order all software that shipped with the product from HP as a single set, or you can order the various software packages separately. calling HP to place your order, be sure to have the serial number of the computer ✎ Before available. This number is necessary for all diskette purchases. 2.3.
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Setup Utilities and Diagnostic Features 2–16 Service Reference Guide
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3 Desktop Management HP Intelligent Manageability provides standards-based solutions for managing and controlling workstations in a networked environment. This guide summarizes the capabilities and features of the four key components of desktop management: ■ Initial configuration and deployment ■ Software updating and management ■ Asset tracking and security ■ Fault notification and recovery ✎ Support for specific features described in this guide may vary by model or software version. 3.
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Desktop Management 3.2 Remote System Installation Remote System Installation lets you start and set up your system using the software and configuration information located on a network server. This feature is usually used as a system setup and configuration tool, and can be used for the following tasks: ■ Deploying a software image on one or more new PCs. ■ Formatting a hard drive. ■ Installing application software or drivers. ■ Updating the operating system, application software, or drivers.
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Desktop Management For more information, refer to the HP web site at www.hp.com. 3.3.2 PC Transplant Pro and PC Transplant for Compaq PC Transplant is designed to assist you in personalizing your new HP workstation. It can be downloaded free from the HP web site. It lets you preserve the “personality” or the customized settings, such as Start menu entries, drive and printer mappings, software application options, and so on of an existing PC. It will then transfer those unique settings to a computer.
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Desktop Management 3.3.6 Remote ROM Flash Your computer comes with a reprogrammable flash ROM (read only memory). By establishing a setup password in Computer Setup, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade your ROM, you may: Ä ■ Order an upgraded ROMPaq diskette from HP. ■ Download the latest ROMPaq images from the HP web site (www.hp.com).
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Desktop Management To recover the system after it enters Boot Block recovery mode, complete the following steps: 1. Remove any diskettes from the diskette drive and turn off the power. 2. Insert a ROMPaq diskette into the diskette drive. 3. Turn on power to the system. 4. If no ROMPaq diskette is found, you will be prompted to insert one and restart the computer. 5. If a setup password has been established, the Caps Lock light will turn on and you will be prompted to enter the password. 6.
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Desktop Management 3.3.7 Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote workstations directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple computers, results in consistent deployment of and greater control over client computer security parameters over the network.
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Desktop Management 3.3.10 Replicating Your Setup This procedure gives an administrator the ability to easily copy one setup configuration to other computers of the same model. This allows for faster, more consistent configuration of multiple computers. To replicate your setup: 1. Access the Computer Setup Utilities menu. 2. Click File > Save to Diskette. Follow the instructions on the screen. requires an internal diskette drive, a MultiBay LS-120 drive, or a portable, external diskette ✎ This drive. 3.
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Desktop Management 3.3.12 Power Management Power Management is a feature that saves energy by shutting down certain components of the computer when they are not in use, saving energy without having to shut down the computer. Timeouts (the period of inactivity allowed before shutting down these components) can be enabled, customized, or disabled using Computer Setup. 1. Access the Computer Setup menu. 2. Select Power > Energy Saver. Select Advanced to turn on the Timeouts menu. 3. Select Power > Timeouts.
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Desktop Management 3.3.15 Wired for Management Intel's Wired for Management initiative is focused on reducing the support and administration cost of Intel architecture–based systems without compromising flexibility and performance. The Wired for Management guidelines provide a baseline set of building blocks that are utilized in Intelligent Manageability to provide standardized management of desktop inventories, remote system configuration, off-hours maintenance, and next generation power management.
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Desktop Management The following table and sections refer to managing security features of your computer locally through the Setup Utilities. Refer to the Remote Management Setup Utilities for more information on using the Remote Security Management software. These utilities are available on the HP web site at www.hp.com. Security Features Overview Feature 3–10 Purpose How It Is Established Removable Media Boot Control Prevents booting from the removable media drives. From the Setup Utilities menu.
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Desktop Management Security Features Overview (Continued) Feature Purpose How It Is Established Ownership Tag Displays ownership information, as defined by the system administrator, during system startup (protected by setup password). From the Setup Utilities menu. Kensington Cable Lock Provision Inhibits access to the interior of the computer to prevent unwanted configuration changes or component removal. Can also be used to secure the computer to a fixed object to prevent theft.
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Desktop Management When Network Server Mode is disabled, the password must be entered each time the computer is turned on when the key icon appears on the monitor. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the computer is rebooted. When Network Server Mode is enabled, the password prompt is not presented during POST, but any attached PS/2 keyboard will remain locked until the user enters the power-on password. 1. Turn on or restart the computer.
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Desktop Management Changing a Power-On or Setup Password 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. To change the setup password, run Computer Setup. 2.
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Desktop Management National Keyboard Delimiter Characters Arabic / Greek - Russian / French ! Norwegian - Turkish . French Canadian é Polish - U.K. English / German - Portuguese - U.S. English / * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia Clearing Passwords If you forget your password, you cannot access the computer. Refer to the Troubleshooting Guide for instructions on clearing passwords. 3.4.
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Desktop Management If a locked hard drive is present, POST will require a password to unlock the device. If a power-on password is set and it matches the device’s user password, POST will not prompt the user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock password. Either the master or the user password may be used. Users will have two attempts to enter a correct password. If neither attempt succeeds, POST will continue but the data on the drive will remain inaccessible.
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Desktop Management 3.4.5 Smart Cover Sensor Smart Cover Sensor is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed. There are three levels of protection, as described in the following table. Smart Cover Sensor Protection Levels Level Setting Description Level 0 Smart Cover = Disabled Smart Cover Sensor is disabled (default).
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Desktop Management 3.4.6 Smart Cover Lock The Smart Cover Lock is available as an option on hp workstation xw4000 models. When installed, the Smart Cover Lock can prevent unauthorized access to the internal components. Ä CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup password prevents unauthorized access to the Setup utility. Locking the Smart Cover Lock To activate and lock the Smart Cover Lock, complete the following steps: 1.
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Desktop Management Using the Smart Cover FailSafe Key If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will need a Smart Cover FailSafe Key to open the computer cover. You will need the key in any of the following circumstances: Ä ■ Power outage ■ Startup failure ■ PC component failure (such as processor or power supply) ■ Forgotten password CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP.
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Desktop Management Each time the computer is turned on or restarted, the BIOS compares the MBR of the current bootable disk to the previously saved MBR. If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved, the following message is displayed: 1999 - Master Boot Record has changed. Press any key to enter Setup to configure MBR Security.
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Desktop Management Before You Partition or Format the Current Bootable Disk Ensure that MBR Security is disabled before you change partitioning or formatting of the current bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If MBR Security is enabled when you change partitioning or formatting of the disk, you may receive error messages from the disk utility or a warning from MBR Security the next time the computer is turned on or restarted.
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Desktop Management 3.5.1 Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. Each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive.
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Desktop Management 3–22 Service Reference Guide
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4 Ultra ATA Drive Guidelines and Features 4.1 Ultra ATA Jumpers Ultra ATA drives are configured by means of jumper settings. These systems use drives ship with the jumpers preset to the cable-select mode; therefore, no jumper setting changes are required on factory preinstalled, replacement, or option drives. With cable-select, the drive is configured as either Master (Drive/Device 0) or Slave (Drive/Device 1) by its physical attachment to the cable.
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Ultra ATA Drive Guidelines and Features Single-Drive Cable System Board Device 0 (master) Blue Face Black Face Two-Drive Cable System Board Blue Face Device 1 (slave) Gray Face Device 0 (master) Black Face On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system board connector and the Drive/Device 1 connector is always the closest to the system board connector. cables may be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of “Device ✎ Some 1”. 4.
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Ultra ATA Drive Guidelines and Features 4.3.1 Device Classes In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four different classes based upon the bandwidth demands they place on an ATA controller. The most demanding devices are in Class 1 and the least demanding are in Class 4.
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Ultra ATA Drive Guidelines and Features The attach sequence rule may also be stated in table format: General Attach Sequence Rule* Sequence Description 1 The lowest class drive - bootable hard drive recommended. 2 If only two drives, the last drive goes here; otherwise the lowest class of the remaining drives. 3 If only three drives, attach the final drive here. If a fourth drive exists, attach the lowest class drive here.
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Ultra ATA Drive Guidelines and Features Example 1: Three Device Installation Sample A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using the Device Class Table in Section 4.3.
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Ultra ATA Drive Guidelines and Features Attach Sequence Worksheet - Four Device Installation (Sample) Device Class Device Name Position Number Controller Name Device Number Ultra ATA-100 hard drive 1 1 Primary 0 DVD-CDR/W drive 2 2 Secondary 0 ZIP-250 drive 4 3 Secondary 1 Ultra ATA-100 hard drive* 1 4 Primary 1 *If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General A
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Ultra ATA Drive Guidelines and Features 4.5 Drive Capacities The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be properly accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space.
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Ultra ATA Drive Guidelines and Features 4–8 Service Reference Guide
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5 SCSI Devices 5.1 SCSI Guidelines systems support a mixed configuration of UATA/IDE and SCSI hard drives. In a mixed ✎ These configuration the UATA/IDE drive must be specified as the boot drive. When installing and operating SCSI devices, you must follow these guidelines: Ä ■ A narrow (50-pin) SCSI controller allows you to daisy-chain up to 7 additional SCSI devices. Counting the controller, that amounts to 8 total SCSI devices.
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SCSI Devices ■ 68-pin SCSI controllers require a 53 inch maximum length-twisted pair, LVD cable with built-in terminator, maximum of 5 drives with a minimum driving spacing of 5.25 inches. ■ Every SCSI chain or circuit must be terminated (closed) at both ends. Some system boards have both ends of the SCSI cable connected to, and terminated by, the system board. Termination can be accomplished in one of several ways: ■ 5.2 ❏ Use a cable with a built-in terminator.
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SCSI Devices 5.3 Using SCSISelect with SCSI Devices The Ultra160 and faster SCSI host adapters include the SCSISelect utility to configure the host adapter and to run the SCSI disk utilities. To run the SCSISelect utility: ■ In POST Messages Enabled mode: Press Ctrl+A when the Press for SCSISelect Utility message appears during POST. ■ In POST Messages Disabled mode: When the HP/Compaq logo screen appears, press any key to exit the logo screen.
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SCSI Devices 5.5 Jumpers The specifications included below are the standard drive configurations. 5.5.1 Ultra3 SCSI Hard Drive SCSI ID Settings SCSI ID Bit 2 Bit 1 Bit 0 0 1 jumper 2 jumper 3 jumper 4 jumper 5 jumper 6 jumper jumper jumper jumper Default Settings Signal Description S Start unit command enabled P Parity enabled W Write protect disabled X Switch data transfer enabled Jumper jumper jumper ✎ 1. Drive intended only for non-pluggable applications.
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SCSI Devices 5.5.2 CD-ROM or DVD-ROM Drive C S M S L A C S M S L A C S M S L A Use CSEL Slave Master 5.5.3 Zip Drive Jumper Settings Configuration Pair 1 Device 0 (Master) Pair 2 Pair 3 jumper Device 1 (Slave) Cable Select (Default) jumper ✎ After changing the jumper settings, reboot the computer to recognize the new address.
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SCSI Devices 5–6 Service Reference Guide
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6 SATA Devices 6.1 SATA guidelines xw6000 system supports a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. ✎ The Review the following diagram and table to determine the correct drive configuration for your system. When installing and operating SATA devices, you must follow these guidelines: ■ Connect the 4-2 pin LED cable (225537-001, included with SATA RAID controller kit) from the RAID card header “JP1” (4 pin header) to the system board header labeled “SCSI LED” (2 pin header).
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SATA Devices 6.2 boot order The following flow diagram shows the boot order of hard drives (C:) connected to the different controllers in the workstation system. Using the F10 Computer Setup Utility, you can modify the boot order by arranging the Controller Order on the Storage tab. Although not shown, other bootable device options such as a diskette, CD-ROM, USB, network, and so on can be set up from the Storage tab as well. ✎ The F10 Computer Setup Utility can be accessed by pressing F10 during boot.
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SATA Devices 6.3 hard drive configurations The following table presents common physical hard drive configurations for the HP workstation xw6000.
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SATA Devices 6–4 Service Reference Guide
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7 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. Ä 7.1 CAUTION: When the computer is plugged into an AC power source voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
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Identifying the Chassis, Routine Care, and Disassembly Preparation 7.2 Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
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Identifying the Chassis, Routine Care, and Disassembly Preparation 7.2.2 Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ■ To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
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Identifying the Chassis, Routine Care, and Disassembly Preparation 7.2.4 Grounding the Work Area To prevent static damage at the work area, use the following precautions: ■ Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ■ Use static-dissipative mats, foot straps, or air ionizers to give added protection.
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Identifying the Chassis, Routine Care, and Disassembly Preparation 7.3 Routine Care 7.3.1 General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5.
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Identifying the Chassis, Routine Care, and Disassembly Preparation ■ Ä If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ■ Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out.
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Identifying the Chassis, Routine Care, and Disassembly Preparation 7.4.
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Identifying the Chassis, Routine Care, and Disassembly Preparation 7.4.5 Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares. ■ If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.” ■ Do not remove hard drives from the shipping package for storage.
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8 Removal and Replacement Procedures Security Components This chapter describes the security components for the Convertible Minitower chassis. For an overview of the chassis refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.” Ä CAUTION: When the computer is plugged into an AC power source voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
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Removal and Replacement Procedures Security Components 8.2 Security Devices 8.2.1 Smart Cover Lock The hp workstation xw4000 supports an optional Smart Cover Lock. This software-controllable lock prevents unauthorized access to the internal components when the Smart Cover Lock and setup password are enabled. If you enabled the Smart Cover Lock, use Computer Setup to unlock it.
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Removal and Replacement Procedures Security Components 8.2.2 Smart Cover Sensor The Smart Cover Sensor is a software-controllable feature standard on hp workstation xw4000 and hp workstation xw6000 systems. This sensor can be activated with the Setup utility to detect access panel removal and can be used as a security or maintenance aid. The sensor switch is located on a mounting bracket toward the front of the chassis next to the drive bay area. To remove the sensor switch use the following procedure: 1.
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Removal and Replacement Procedures Security Components 8.2.3 Security Lock Bracket The computer includes a provision for securing the access panel and/or computer with an optional lock. With the access panel in place a padlock may be hooked through a holed flange (as shown in the figure below) to deter unauthorized access to the inside of the computer. A cable lock may be attached (using the same method as with a padlock) to secure the unit to a desk and/or other equipment.
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9 Removal and Replacement Procedures Drives This chapter describes the procedures for removal and replacement of hard drives. For an overview of the Convertible Minitower chassis, refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.” Å 9.1 WARNING: Power is applied to the system board and power supply even when the power switch is turned off.
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Removal and Replacement Procedures Drives 9.2 Removing a Drive Use the following procedure for removing a hard drive: 1. Prepare the computer for disassembly. ✎ The computer should be placed in the horizontal (desktop) position for best stability. 2. Remove the access panel. 3. Remove the front bezel. 4. Disconnect the power, data, and audio (if applicable) cables from the back of the drive. 5. Press the drivelock mechanism to unlock the drives.
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Removal and Replacement Procedures Drives 6. While holding the drivelock in the unlocked position, remove the drive from the drive bay. 7. Remove the four guide screws from the drive. 8. Install two guide screws on each side of the replacement drive. ✎ Metric screws (M3) have a black finish; U.S. screws have a silver finish. Replace the drive by reversing the above procedure. Ä 9.3 CAUTION: Use only 3/16-inch or 5-mm long screws as guide screws.
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Removal and Replacement Procedures Drives 9.4 Removing a 3.5-Inch Drive From a 5.25-Inch Drive Adapter A 3.5-inch drive must be installed into a 5.25-inch drive adapter in order to install the smaller drive into a standard 5.25-inch drive bay. 1. Remove the bracket brace 1 from the top of the drive adapter by squeezing inward on both sides, then rotating the brace up and out. 2. Remove the drive bezel 2. ✎ Buttonless drives use a different front bezel but the removal procedure is the same. 3.
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10 Removal and Replacement Procedures Chassis This chapter describes the procedures for removal and replacement of chassis subassemblies. For an overview of the chassis refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.” Ä CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. 10.
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Removal and Replacement Procedures Chassis 10.2 Front Bezel and Related Components 10.2.1 Front Bezel Removal - Tabs The front bezel assembly consists of a bezel base and a bezel front and is removed as a single assembly. The front bezel assembly is connected to the chassis using tabs. 1. Prepare the computer for disassembly. 2. Remove the computer cover. 3. Press the two release tabs 1 to disconnect the bezel from the left side of the chassis.. . 4.
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Removal and Replacement Procedures Chassis 10.2.2 Subpanel and Bezel Blanks The subpanel and bezel blanks must be removed from the front bezel if you are installing a mass storage device for the first time, or if you are converting the unit from a desktop to a minitower configuration or from a minitower to a desktop. See Section 9.7 in this book for more information on changing unit configuration. 1. Prepare the computer for disassembly. 2. Lay the computer down on its large base for greater stability. 3.
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Removal and Replacement Procedures Chassis Front Bezel USB/Audio/1394 Card 1. Prepare the computer for disassembly. 2. Lay the computer down on its large base for greater stability. 3. Remove the access panel. 4. Remove the front bezel assembly. 5. Disconnect the audio and USB cables (that are attached to the USB/Audio/1394 card) from the system board. 6. Disconnect the 1394 cable from the 1394 card (if present). 7. Remove the two screws that secure the card to the chassis 1. 8.
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Removal and Replacement Procedures Chassis 10.3 Power Switch To remove the power switch use the following procedure: 1. Prepare the computer for disassembly. 2. Remove the access panel. 3. Remove the front bezel. 4. Move/remove any components necessary to gain access to the power switch. 5. Disconnect the Power/LED cable from the system board 1. 6. Push the release tab 2 toward the drive bays, then remove the power switch assembly from the chassis.
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Removal and Replacement Procedures Chassis 10.4 Board Guide On the hp workstation xw4000, it is necessary to remove the board guide before removing the speaker. On the hp workstation xw6000, it is necessary to remove the board guide in order to install or replace the chassis fan. To remove the board guide use the following procedure: 1. Prepare the computer for disassembly. 2. Remove the access panel. 3. Move/remove any components necessary to gain access to the board guide. 4.
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Removal and Replacement Procedures Chassis 10.5 Speaker In hp workstation xw4000 models the speaker is mounted on the front of the chassis behind the board guide. In hp workstation xw6000 models the speaker is mounted on the drive bay next to the board guide. The speaker is held in place by screws that are removed from the inside of the chassis. To remove the speaker use the following procedure: 1. Prepare the computer for disassembly. 2. Remove the access panel. 3.
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Removal and Replacement Procedures Chassis 10.6 Feet Four (4) rubber feet are mounted to the chassis, as shown below. No parts have to be removed to access the feet. The replacement feet have an adhesive surface and are shipped with a protective backing in place. Remove the backing from the feet before installation. If necessary, remove the old feet and remove any adhesive residue from the chassis before attaching the replacements. .
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Removal and Replacement Procedures Chassis 10.7 Converting a Desktop to a Minitower 1. Prepare the computer for disassembly. 2. Lay the computer down on its large base for greater stability. 3. Remove the access panel. 4. Remove the front bezel. 5. Remove the drives from the 5.25-inch drive bays by pressing drivelock 1 for desktop configuration, drivelock 2 for minitower configuration. 6. Rotate the drives 90 degrees, then reinstall them into the drive bays.
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Removal and Replacement Procedures Chassis 8. Remove the subpanel and rotate it 90 degrees in a clockwise direction. Ä CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. 1 = Desktop configuration; 2 = Minitower configuration 9. Replace the subpanel, front bezel, and the computer access panel. 10.
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11 Removal and Replacement Procedures Expansion Cards and Memory For an overview of the different chassis discussed in this chapter, refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.” Ä CAUTION: .Voltage is always applied to the system board when the system is plugged into an AC power source. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. 11.1 Memory Expansion 11.1.
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Removal and Replacement Procedures Expansion Cards and Memory 11.1.2 hp workstation xw6000 Memory The hp workstation xw6000 system features an Intel E7505 chipset-based system board that provides dual-channel DDR SDRAM memory support. The four memory module slots accept industry-standard 184-pin DDR SDRAM DIMMs and are configured with at least two preinstalled DDR DIMMs (one per channel).
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Removal and Replacement Procedures Expansion Cards and Memory ■ DIMMs should be installed in pairs. ■ Do not mix DIMMs of different memory speeds. Performance will reflect the speed of the slowest DIMM. ■ Each DIMM within a pair should be identical in size. For example, a 256MB DIMM must be paired with a similar 256MB DIMM. ■ Each DIMM within a pair should be identical in technology. For example, you cannot mix a 256 MB 9-device DIMM with a 128MB 18-device DIMM on the same channel.
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Removal and Replacement Procedures Expansion Cards and Memory Available Memory Configurations for the xw6000 Channel A Channel B Module Total Slot XMM1 Slot XMM3 Slot XMM2 Slot XMM4 2 9-device Empty 9-device Empty 2 Empty 18-device Empty 18-device 2 18-device Empty 18-device Empty 2 Empty 9-device Empty 9-device 4 18-device 9-device 18-device 9-device 4 9-device 18-device 9-device 18-device NOTE: Modules must be paired as indicated in this table where slots indicated by
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Removal and Replacement Procedures Expansion Cards and Memory 11.1.3 DIMM Installation 1. If the computer has a locked Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly and turn off the computer and any external devices; then, disconnect the power cord from the power outlet. 3. Remove the access panel and locate the memory module sockets.
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Removal and Replacement Procedures Expansion Cards and Memory 11.2 Expansion Cards Expansion cards in these systems are installed in slots on the system board and secured to the chassis with a single screw. For removing or installing an expansion card, use the following procedure: 1. Prepare the computer for disassembly. 2. Remove the access panel. If installing an expansion card, skip to step 8. 3. To remove an expansion card, disconnect any cables attached to the expansion card. 4.
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Removal and Replacement Procedures Expansion Cards and Memory 11.3 Graphics Sockets with Retention Mechanisms The AGP expansion socket may come with a retention mechanism installed around it to hold the graphics cards securely in place. There are two different types of retention mechanisms that may be installed around the AGP expansion socket. 11.3.1 AGP Card with a Type 1 Retention Mechanism ✎ The AGP type 1 retention method is not used on hp workstation xw6000 systems.
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Removal and Replacement Procedures Expansion Cards and Memory 11.3.2 AGP Card with a Type 2 Retention Mechanism To remove an remove an AGP card use the following procedure. 1. Prepare the computer for disassembly. 2. Remove the access panel. 3. Remove the screw at the top of the expansion slot. 4. Pull the arm on the right side of the retention mechanism. 5. Pull the card straight up to remove it from the expansion socket. To install the graphics card, reverse the above procedures.
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Removal and Replacement Procedures Expansion Cards and Memory 11.3.3 AGP Card with Type 1 or Type 2 Retention Mechanism To remove an AGP card using these types of mechansims use the following procedure. 1. Prepare the computer for disassembly. 2. Remove the access panel. 3. Remove the screw at the top of the expansion slot. 4. Remove the AGP graphics card as you would any PCI expansion card. To install the graphics card, reverse the above procedures. ✎ Some models may not require a retaining screw.
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Removal and Replacement Procedures Expansion Cards and Memory 11–10 Service Reference Guide
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12 Removal and Replacement Procedures System Board with Major Components For an overview of the chassis discussed in this chapter, refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.” Ä CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. 12.
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Removal and Replacement Procedures System Board with Major Components 12.1.2 Configuration 2 This board is identified by the presence of a fansink over the primary processor. The system board part number is 339100-xxx. fansink 12.2 Heatsink/Processor The processor(s) in these systems may be upgraded by replacing it with a faster component. The hp workstation xw6000 systems may also be upgraded by adding a second processor to the system board. 12.2.
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Removal and Replacement Procedures System Board with Major Components Heatsink Cool-Down Time The heat generated from the processor core transfers to the heatsink, making the assembly too hot to handle. After transitioning from a power-on state to a power-off state (assuming the system has been on for a while), the heatsink takes about 13 minutes to cool sufficiently so that it can be handled comfortably while the bonding compound is still pliable enough to break.
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Removal and Replacement Procedures System Board with Major Components 12.2.2 Removing the Heatsink/Processor Assembly Once the system has been prepared (section 11.1.1) for processor removal, the heatsink may be separated from the processor using the following procedure: 1. Prepare the computer for disassembly. 2. Remove the access panel, and, if necessary, rotate the computer to ensure that the system board is parallel to the work table (desktop position). 3.
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Removal and Replacement Procedures System Board with Major Components 4. On hp workstation xw6000 systems use the following procedure: a. Remove the air baffle by lifting it straight up and out. hp workstation xw6000 (Configuration 1) air baffle removal ✎ The xw6000 Configuration 2 does not have an air baffle to remove. b. On the Configuration 2 system, disconnect the fansink from the system board. c. Loosen the four captive screws 1 securing the heatsink to the chassis. d.
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Removal and Replacement Procedures System Board with Major Components 12.2.3 Installing the Heatsink/Processor Assembly 1. Raise the socket locking lever into the vertical (fully open) position. 2. Place the processor into the processor socket. 3. While holding the processor in place with a finger, lower the locking lever into the down (horizontal) position. Install the processor and latch it securely in the socket. Ensure that the processor is flush to the top of the socket (fully seated). See section 11.
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Removal and Replacement Procedures System Board with Major Components 12.2.4 Multiprocessor Information The hp workstation xw6000 systems have multiprocessor capability. When installing a second processor, remember that the secondary processor must be the same speed, cache size, and type as the primary processor. Ä CAUTION: A primary processor must be installed in the primary processor socket before installing a second processor or the workstation will not function.
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Removal and Replacement Procedures System Board with Major Components 12.3 System Board 1. Prepare the computer for disassembly. 2. Remove the access panel. 3. On the hp workstation xw6000 system, remove the air baffle and processor heatsink) as described in section 11.1.2 processor does not need to be removed in order to remove the system board. However, if the ✎ The processor is to be removed from the system board refer to Section 11.1.1 in this chapter for complete instructions. 4.
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Removal and Replacement Procedures System Board with Major Components hp workstation xw4000 system board mounting screw locations hp workstation xw6000 system board mounting screw locations Service Reference Guide 12–9
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Removal and Replacement Procedures System Board with Major Components 12.4 Battery The battery that comes with your computer provides power to the real-time clock and has a minimum lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery. lifetime of the lithium battery can be extended by plugging the computer into a live AC wall ✎ The socket.
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Removal and Replacement Procedures System Board with Major Components 12.4.1 Type 1 Battery Holder 1. Lift the battery out of its holder. 2. Slide the replacement battery into position, positive side up. 3. The battery holder automatically secures the battery in the proper position. 4. Replace the computer cover or access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using the Setup utility.
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Removal and Replacement Procedures System Board with Major Components 3. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery. ✎ After the battery has been replaced, use the following steps to complete this procedure. 4. Replace the computer cover or access panel. 5. Plug in the computer and turn on power to the computer. 6.
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13 Removal and Replacement Procedures Main Power and Cooling For an overview of the chassis refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.” Ä CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. 13.
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Removal and Replacement Procedures Main Power and Cooling 13.2 Air Baffle The hp workstation xw6000 (Configuration 1) uses a single air baffle that controls airflow for the two chassis-mounted CPU fans. The hp workstation xw6000 (configuration 2) and xw4000 do not use an air baffle. To remove the air baffle on the hp workstation xw6000 (Configuration 1): 1. Prepare the computer for disassembly. 2. Remove the access panel.
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Removal and Replacement Procedures Main Power and Cooling 13.3 Chassis Fans In addition to the power supply fan, the hp workstation xw4000 series uses a single rear chassis-mounted fan while the hp workstation xw6000 series uses one front chassis fan and two rear chassis-mounted CPU fans. The locations of fan power cable connectors differ between the xw4000 and the xw6000 systems. 13.3.1 Rear Chassis-Mounted Fan To remove a rear chassis-mounted fan use the following procedure: 1.
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Removal and Replacement Procedures Main Power and Cooling 13.3.2 Front Chassis Fan To remove the front chassis fan of the hp workstation xw6000 system use the following procedure: 1. Prepare the computer for disassembly. 2. Remove the access panel. 3. Remove expansion boards if necessary. 4. Disconnect the fan power cable from the system board. 5. Remove the board guide 1 by pressing two tabs to release the guide from the chassis. 6.
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A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
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Connector Pin Assignments Ethernet RJ-45 Connector and Icon Pin Signal 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Ethernet AUI Connector and Icon Pin Signal Pin Signal 1 2 3 4 Ground Negative AUI Differential Collision Positive AUI Differential Collision Negative AUI Differential Transmit 9 10 11 12 Positive AUI Differential Receive +12V Ground Ground 5 6 7 8 Positive AUI Differential Transmit Ground Ground Negative AUI
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Connector Pin Assignments Parallel Interface Connector and Icon Pin Signal Pin Signal Pin Signal 1 2 3 Strobe Data Bit 0 Data Bit 1 7 8 9 Data Bit 5 Data Bit 6 Data Bit 7 13 14 15 Select Auto Linefeed Error 4 5 6 Data Bit 2 Data Bit 3 Data Bit 4 10 11 12 Acknowledge Busy Paper End 16 17 18-25 Initialize Printer Select IN Signal Ground Serial Interface Connector and Icon Pin Signal 1 2 3 Carrier Detect Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready
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Connector Pin Assignments Headphone Connector and Icon (1/8” miniphone) 1 2 3 Pin Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground Line-In Audio Connector and Icon (1/8” miniphone) 1 2 3 Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-Out Audio Connector and Icon (1/8” miniphone) 1 2 3 Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground SCSI Low Voltage Differential/Single Ended (LVD/SE) Connector and Icon
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Connector Pin Assignments SATA Connector Pin Signal data cable Pin Usage Pin power cable Usage power cable S-1 Ground P-1 3.3 V power P-8 5 V power S-2* A+ P-2 3.3 V power P-9 5 V power S-3* A- P-3 3.
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Connector Pin Assignments External Infrared Transceiver Connector and Icon Pin 1 2 3 Signal Transmit Receive Ground Pin 4 5 6 Signal Pin 5V Mode Not Used 7 8 Signal Not Used Not Used Monitor Connector and Icon Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 Ground Ground Ground 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID Ground 9 10 +5V DC Ground 14 15 Vertical Sync DDC Serial Clock A–6 Service Reference Guide
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Connector Pin Assignments ATA/ATAPI (IDE) Standard Drive Cable Connector Pin Signal Pin Signal Pin Signal 1 2 3 4 5 Reset Ground DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Ground 29 30 31 32 33 DMAK Ground INTRQ IOCS16 DA1 6 7 8 9 10 DD9 DD5 DD10 DD4 DD11 20 21 22 23 24 (Key) DMARQ Ground DIOW Ground 34 35 36 37 38 PDIAG (cable detect) DA0 DA2 CS1FX CS3FX 11 12 13 14 DD3 DD12 DD2 DD13 25 26 27 28 DIOR Ground IORDY CSEL 39 40 DASP Ground Service Reference Guide A–7
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Connector Pin Assignments MultiBay CD-ROM Adapter Connector Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 RESDRV_ GROUND D07 D08 D06 18 19 20 21 22 D15 GROUND (key) DRQ GROUND 35 36 37 38 39 A0 A2 CS1FX CS3FX DASP 52 53 54 55 56 FP05 FP06 FP07 FP08 FP09 6 7 8 9 10 D09 D05 D10 D04 D11 23 24 25 26 27 IOW GROUND IOR GROUND IOCHDRY 40 41 42 43 44 GROUND +5VMLOG -5VMOT GROUND AUDIO_L 57 58 59 60 61 FP10 FP11 FP12 FP13 FP14 11 12 13 14 15 D03 D12 D02 D13 D01 28 29 30 31 32 CAB
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Connector Pin Assignments Accelerated Graphics Port (AGP) Connector Pin Signal A Signal B Pin Signal A Signal B 1 2 3 4 5 +12 V TYPEDET# Reserved USBGround OVRCNT# + 5V + 5V USB+ Ground 34 35 36 37 38 Vddq AD22 AD20 Ground AD18 Vddq AD21 AD19 Ground AD17 6 7 8 9 10 INTA# RST# GNT# VCC3.3 ST1 INTB# CLK REQ# VCC3.3 ST0 39 40 41 42 43 AD16 Vddq FRAME# Reserved Ground C/BE2# Vddq IRDY# 3.
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Connector Pin Assignments Slimline IDE CD-ROM Connector for SFF chassis using 810 and 810e Chipsets Connector Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 RESDRV_ D06 D04 D02 D00 14 15 16 17 18 GROUND D09 D11 D13 D15 27 28 29 30 31 D07 D05 D03 D01 Ground 40 41 42 43 44 D08 D10 D12 D14 (KEY) 6 7 8 9 10 DREQ IOR DAK A1 CS1FX 19 20 21 22 23 Ground Ground Ground PDIAG CS3FX 32 33 34 35 36 IOW OCHRDY IRQ A0 DASP 45 46 47 48 49 Ground CABLE SELECT IO16 A2 Ground 11 12 13 AUDIO_
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Connector Pin Assignments 14-Pin Power (810, 810E, 820, and 845 Chipset-Based Boards) Connector Pin 1 2 3 4 Signal +3.3 V +3.3 V Aux RTN +5 V 1 13 2 14 Pin Signal Pin Signal Pin 5 6 7 8 RTN +5 V RTN +3.3 V 9 10 11 12 -12 v Fan OFF ON/STBY +5 V Aux 13 14 Signal Fan speed +12 V 20-Pin Power (Deskpro EP) Connector 1 19 2 20 Pin Signal Pin Signal Pin Signal 1 2 3 4 5 +3.3 V +3.3 V RTN +5 V RTN 6 7 8 9 10 +5 V RTN Fan OFF +5 V Aux +12 V 11 12 13 14 15 +3.
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Connector Pin Assignments 20-Pin Power (Deskpro EN) Connector 1 19 2 20 Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 3V 3 V/RS RTN +5 V RTN 6 7 8 9 10 +5 V Aux RTN Fan OFF +5 V Aux +12 V 11 12 13 14 15 +3 V -12 V RTN ON/STBY RTN 16 17 18 19 20 RTN/RS RTN -5 V +5 V +5 V 24-Pin Power Connector 1 19 2 20 Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 +3.3 V +3.3 V RTN +5 V RTN +5 V 7 8 9 10 11 12 Aux RTN Fan OFF +5 V Aux +12 V 3.
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B Power Cord Set Requirements The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the requirements of the country where you use the computer.
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Power Cord Set Requirements Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germany (1) DEMKO SETI UTE VDE Switzerland (1) United Kingdom (1) United States (2) SEV BSI UL 1.
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C POST Error Messages An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs when the system is turned on, checking assemblies within the computer and reporting any errors found. POST Error Messages Screen Message 101-Option ROM Error Beeps* 1L, 1S Probable Cause System ROM checksum. Recommended Action Verify the correct ROM. Flash the ROM if needed. If an expansion card was recently added, remove it and see if the problem remains. Clear CMOS.
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POST Error Messages POST Error Messages Screen Message 163-Time & Date Not Set Beeps* 2S Probable Cause Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Battery life is approximately three years. CMOS jumper may not be properly installed. 164-Memory Size Error 2S Memory configuration is incorrect. Recommended Action Set the date and time under Control Panel or in F10 Setup depending on the operating system.
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POST Error Messages POST Error Messages Screen Message Beeps* 207-ECC Corrected Single Bit Errors in Memory Socket(s) y,y 2S 212-Failed Processor None Probable Cause Single Bit ECC error. Recommended Action Verify proper memory module type. Try another memory socket. Replace memory module if problem persists. Processor has failed to initialize. Reseat the processor in its socket.
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POST Error Messages POST Error Messages Screen Message Beeps* Probable Cause Recommended Action 402-Monochrome Adapter Failure 1L, 2S Monochrome display controller. Replace monochrome display controller. 403-Parallel Port 3 Address Assignment Conflict 2S IRQ address conflicts with another device. Reset the IRQ. 404-Parallel Port Address Conflict Detected 2S Both external and internal ports are assigned to parallel port X. Remove any parallel expansion cards. Clear CMOS.
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POST Error Messages POST Error Messages Screen Message 605-Diskette Drive Type Error Beeps* 2S Probable Cause Mismatch in drive type. Recommended Action Run Computer Setup (F10 Setup) or Windows NT, Windows 95, or Windows 98 utilities. Disconnect any other diskette controller devices (tape drives). Clear CMOS. 610-External Storage Device Failure None External tape drive not connected. Reinstall tape drive or press F1 and allow system to reconfigure without the drive.
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POST Error Messages POST Error Messages Screen Message 1151-Serial Port 1 Address Conflict Detected Beeps* 2S Probable Cause Both external and internal serial ports are assigned to COM1. Recommended Action Remove any Comm port expansion cards. Clear CMOS. Reconfigure card resources and/or run Computer Setup (F10 Setup). Run Computer Setup or Windows utilities. 1152-Serial Port 2 Address Conflict Detected 2S Both external and internal serial ports are assigned to COM2.
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POST Error Messages POST Error Messages Screen Message 1720-SMART Hard Drive Detects Imminent Failure Beeps* None Probable Cause Recommended Action Hard drive is about to fail. (Some hard drives have a firmware patch that will fix an erroneous error message.) Determine if hard drive is giving correct error message. Run the Drive Protection System test available. Apply firmware patch if applicable (see www.compaq.com\support\techpu bs\customer_advisories). Back up contents and replace hard drive.
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POST Error Messages POST Error Messages Screen Message 1781-Disk 1 Failure Beeps* None Probable Cause Hard drive/format error. Recommended Action Run Computer Setup (F10 Setup). Clear CMOS. Check cable seating/jumper settings. Run hard drive diagnostics. Disconnect additional drives. Run the Drive Protection System test if available. Replace the hard drive. 1782-Disk Controller Failure None Hard drive circuitry error. Run Computer Setup (F10 Setup). Clear CMOS. Check cable seating /jumper settings.
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POST Error Messages POST Error Messages Screen Message 1790-Disk 0 Failure Beeps* None Probable Cause Hard drive error or wrong drive type. Recommended Action Run Computer Setup (F10 Setup). Clear CMOS. Check cable seating /jumper settings. Run hard drive diagnostics. Disconnect additional drives. Confirm that drive is supported on this computer (large drive ROM support). Run the Drive Protection System test if available. Replace the hard drive. Replace the system board.
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POST Error Messages POST Error Messages Screen Message 1793-Secondary Controller or Disk Failure Beeps* None Probable Cause Hard drive circuitry error. Recommended Action Run Computer Setup (F10 Setup). Clear CMOS. Check cable seating /jumper settings. Run hard drive diagnostics. Disconnect additional drives. Run the Drive Protection System test if available. Replace the hard drive. 1800-Temperature Alert None Internal temperature exceeds specification.
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POST Error Messages POST Error Messages Screen Message Beeps* Probable Cause Recommended Action Flashing Scroll Lock LED on Keyboard (Most models. Orange LED glows on Evo W8000 Workstation.) 2L, 1S System board hardware failure (prior to video). Replace system board. Invalid Electronic Serial Number None Electronic serial number has become corrupted. Run Computer Setup (F10 Setup). If Setup already has data in the field or will not allow the serial number to be entered, download and run SP5572.
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POST Error Messages C–12 Service Reference Guide
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D Diagnostic Indicator Lights ✎ All indicator lights are not available on all products.
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Diagnostic Indicator Lights System Board Diagnostic Lights1—Desktop Computers and Workstations Main Power Switch Status 3.3 V_Aux LED 5 V_Aux/ PSON LED Power Button LED6 OFF2 ON ON4 OFF ON3 ON OFF5 ON 1. ON and OFF state of LEDs apply only to a good, working system board with AC power applied to the power supply. 2. Power LED is OFF. 3. Power LED is ON. (Green) 4. 5V_Aux is ON. 5. PSON is active = power supply turned ON. 6. All except SFF.
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E Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the HP Diagnostics program. These error codes help identify possibly defective subassemblies. Diagnostic error messages consist of three components, AABB-CC, where AA = Device Code BB = Subtest Code CC = Error Code The following table lists the device codes (AABB-CC) and the subtest code (AABB-CC) covered by HP Diagnostics Tests.
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Diagnostic Error Codes The remaining tables list possible error codes (AABB-CC), descriptions of each error condition, and recommended actions to resolve the error condition. the system after completing each step. If the problem has been resolved, do not proceed ✎ Retest with the remaining steps. For assistance in the removal and replacement of a particular subassembly, see the “Removal and Replacement Procedures” chapter in this manual. Microprocessor Error Code Description 0101-xx CPU test failed.
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Diagnostic Error Codes Memory Error Code Description Recommended Action 0200-xx Machine ID test failed. Reinsert memory modules and retest. 0202-xx System ROM checksum failed. The following steps apply to 0202-xx through 0212-xx: 0203-xx Write/read test failed. 1. Remove one memory module at a time until the error message stops. 0204-xx Address test failed. 2. Replace other removed modules one at a time, testing each to ensure the error does not return. 0205-xxx Walking 1s test failed. 3.
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Diagnostic Error Codes Parallel Port Error Code Description Recommended Action 0401-xx Failed or not connected. The following steps apply to 0401-xx through 0403-xx: 0402-xx Printer port test failed. 1. Connect the printer. 0403-xx Pattern test failed. 2. Check power to the printer. 3. Install the loop-back connector and retest. 4. Replace system board and retest. Diskette Drive Error Code Description Recommended Action 0600-xx ID drive types test failed.
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Diagnostic Error Codes Serial Port Error Code 1101-xx Description Serial port test failed. Recommended Action 1. Run Computer Setup or Windows NT, Windows 98/2000/ME utilities. 2. Replace the system board and retest. Modem Communications Error Code Description Recommended Action 1201-xx Internal test failed. 1203-xx External termination test failed. 1. Disconnect from the phone line and retest. 1204-xx Auto originate test failed. 2. Check the phone number. 1205-xx Auto answer test failed.
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Diagnostic Error Codes Hard Drive Error Code Description Recommended Action 1701-xx Format test failed. The following steps apply to 1701-xx through 1736-xx: 1702-xx Read test failed. 1. Run Computer Setup and verify drive type. 1703-xx Write/read/compare test failed. 2. Reseat or replace the hard drive signal and power cables and retest. 1704-xx Random seek test failed. 3. Clear CMOS. 1705-xx Controller test failed. 4. Run the hard drive DPS test. 1708-xx Format bad track test failed.
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Diagnostic Error Codes Video Error Code Description Recommended Action 501-xx Graphics controller test failed. The following steps apply to 501-xx through 516-xx: 502-xx Video memory test failed. 1. Replace the monitor and retest. 503-xx Video attribute test failed. 2. Replace the graphics controller and retest. 504-xx Video character test failed. 3. Replace the system board and retest. 505-xx Video 80 × 25 mode 9 × 14 character cell test failed.
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Diagnostic Error Codes Video Error Code Description 2410-xx 640 × 200 mode test failed. 2411-xx Screen memory page test failed. 2412-xx Gray scale test failed. 2418-xx ECG/VGC memory test failed. 2419-xx ECG/VGC ROM checksum test failed. 2420-xx Graphics attribute test failed. 2421-xx ECG/VGC 640 × 200 graphics mode test failed. Recommended Action Replace the monitor and retest. 1. Reseat the video card (if applicable) and retest. 2. Replace the video/system board and retest.
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Diagnostic Error Codes Audio Error Code 3206-xx ✎ Description Audio System Internal Error. Recommended Action Replace the system board and retest. When Windows 98/2000/ME is installed, changes to ESS sound device configuration do not take effect until the computer is restarted (turned off and on). Network Interface Error Code Description Recommended Action 6000-xx ID test failed. The following steps apply to 6000-xx through 6089-xx: 6014-xx Configuration test failed.* 1.
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Diagnostic Error Codes Pointing Device Error Code 8601-xx Description Mouse test failed. Recommended Action The following steps apply to 8601-xx through 8602-xx: 1. Replace with a working mouse and retest. 8602-xx Interface test failed. 2. Replace the system board and retest.
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Diagnostic Error Codes Test Error Codes Error Code Description Recommended Action XXXX-02 Drive not installed. Check cable connections. XXXX-03 Media not in drive. Check for and install data CD or write-enabled tape in drive. XXXX-05 Seek failure. Replace the indicated device. XXXX-06 Drive timed out. Replace the indicated device. XXXX-07 Drive busy. Replace the indicated device. XXXX-08 Drive already reserved. Replace the indicated device. XXXX-09 Unknown. XXXX-10 Unknown.
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Diagnostic Error Codes Test Error Codes (Continued) Error Code Description Recommended Action XXXX-35 Invalid SCSI bus phase. Replace the indicated device. XXXX-36 Invalid SCSI bus phase. Replace the indicated device. XXXX-39 Error status from drive. Replace the indicated device. XXXX-40 Target timed out. Replace the indicated device. XXXX-41 SCSI bus stayed busy. Replace the indicated device. XXXX-42 ACK/REQ lines bad. Replace the indicated device. XXXX-43 ACK did not deassert.
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F Troubleshooting Without Diagnostics E-Support For online access to technical support information and tools, go to http://www.hp.com/support. Support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services. Preliminary Checklist This section describes some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics.
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Troubleshooting Without Diagnostics Solving Minor Problems Problem Computer will not turn on. Possible Solution 1. Ensure that the computer is properly connected to an external power source and the wall outlet is active. 2. A PCI or ISA card that has been installed is defective. Remove any expansion card that was just installed. 3. Reseat drive power, data, and power supply cables. 4. Disconnect all drive cables and reboot. Add devices back one at a time to isolate problem.
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Troubleshooting Without Diagnostics Solving Minor Problems (Continued) Problem Possible Solution Computer does not boot up and Num Lock LED is blinking; you may hear one short and two long beeps. Memory may be improperly installed or may be bad. The Caps Lock LED is flashing; you may hear one long and two short beeps. The video controller is not present or is incorrectly initialized. Clear configuration memory (CMOS). If a video card has been added, remove and reseat it.
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Troubleshooting Without Diagnostics Diskette Drive (Continued) Problem Diskette drive cannot read a diskette. Possible Solution 1. Diskette is not formatted. Format the diskette. 2. Using the wrong diskette type for the drive type. Check the drive type and use a compatible diskette. 3. Reading the wrong drive. Check the drive letter in the path statement. 4. Diskette drive has been disabled by Computer Setup, Windows NT, Windows 98, 2000 or Me utilities. Run Computer Setup and enable the diskette drive.
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Troubleshooting Without Diagnostics Display Problem Screen is blank. Possible Solution 1. Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. 2. Screen save has been initiated. Press any key or move the mouse to light the screen. 3. The cable connections are not correct. Check the cable connection from the monitor to the computer and to the electrical outlet. 4. The brightness need adjusting. Adjust the brightness control. 5.
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Troubleshooting Without Diagnostics Display (Continued) Problem Possible Solution The picture is broken up; it rolls, jitters, or blinks. 1. Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, move the monitors apart to be sure they are not interfering with the other's magnetic field. 3. Fluorescent lights or fans may be too close to the monitor. Screen goes blank.
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Troubleshooting Without Diagnostics Printer Problem Printer will not print. Possible Solution 1. Printer is not turned on and online. Turn the printer on and ensure it is online. 2. Run printer self-test. 3. Reseat both ends of the printer cable. 4. Verify that printer port is enabled in BIOS and in Windows using F10 Setup. 5. Try printing using the DOS command C:\ [printer port]. Where [printer port] is the port address to which the printer is connected.
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Troubleshooting Without Diagnostics Hard Drive Problem Possible Solution Hard drive error occurs. Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Either the directory structure is bad or there is a problem with a file. In Windows 98, 2000, or Me run ScanDisk. Click Start > Programs > Accessories > System Tools > ScanDisk. In Windows NT, right–click Start, click Explore, and select a drive.
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Troubleshooting Without Diagnostics Audio Problem Sound does not come out of the speaker. Possible Solution Software volume control is turned down electronically, or CD-ROM volume control on the front or back of the computer is turned down. Double–click on the speaker icon located on the taskbar, then set the volume by adjusting the volume slider. CD or DVD volume control on the front of the computer may be turned down. Increase the volume by turning the volume control dial.
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Troubleshooting Without Diagnostics Hardware Installation You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a Plug and Play device, Windows 98, 2000, or Me in most cases will automatically recognize the device and configures the computer. If a third-party Plug and Play device is not recognized, contact the device manufacturer.
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Troubleshooting Without Diagnostics DVD-ROM and CD-ROM Problem Cannot read compact disc. Possible Solution 1. CD is not properly seated in the drive. Eject the CD, correctly seat it in the drive, then reload. 2. CD has been loaded upside down. Eject the CD, turn it over, then reload. System will not boot from CD-ROM or DVD drive. 1. The CD-ROM or DVD boot is not enabled through the Computer Setup utility. Run the Computer Setup utility and set the drive priorities. 2.
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Troubleshooting Without Diagnostics Memory Problem System won't boot or does not function properly after installing additional memory modules. Out of Memory error. Possible Solution Memory module is not the correct type or speed grade for the system. Replace module with the correct industry-standard device for the computer. 1. Memory configuration may not be set up correctly; check memory configuration using Device Manager. 1. The computer has run out of memory for the application.
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Troubleshooting Without Diagnostics Network Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging network cabling. Network Problem The Remote Wakeup feature is not functioning. Possible Solution 1. The feature is not available when using an AUI network connection; use an RJ-45 network connection. 2. Remote Wakeup is not enabled. Use the network control application to enable Remote Wakeup.
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Troubleshooting Without Diagnostics Network (Continued) Problem Diagnostics passes, but the computer does not communicate with the network. Possible Solution 1. Network drivers are not loaded, or driver parameters do not match current configuration. Make sure the network drivers are loaded and the driver parameters match the configuration of the network controller. 2. The network controller is not configured for this computer. In Windows 98/2000/Me/Windows NT, select the Network icon at the Control Panel.
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Troubleshooting Without Diagnostics Resolving Audio Hardware Conflicts Hardware conflicts occur when two or more peripheral devices contend for the same signal lines or channels. Conflicts between the audio interface and another peripheral device may be due to the settings of the base I/O addresses, interrupts, or DMA channels.
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Troubleshooting Without Diagnostics F–16 Service Reference Guide
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G System Board and Riser Board Reference Designators These reference designators are used on most but not all hp system and riser boards. NOTE: To determine which xw6000 system board you have, see the “Identifying the System Board” section of this guide for additional information. Designator Component CR1 CR2 CR3 CR34 CR35 LED - 3.3V Aux LED - Power button press LED - PS_ON, 5.
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System Board and Riser Board Reference Designators Designator Component (Continued) J53 J54 J55 J66 J67 J68 Parallel port over single Serial Port Parallel port over Serial Port and Video Port Parallel port over dual VGA ports Keyboard connector (Closest to monitor connector) Mouse connector Double-stacked mouse/keyboard connector TopMouse BottomKeyboard J69 J70 J71 J72 J73 Video connector Single USB connector Secondary single USB jack Microphone jack Line-in jack J74 J75 J76 J77 Line-out jack Headph
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System Board and Riser Board Reference Designators Designator Component (Continued) P20 P21 P22 P23 P24 Primary IDE connector Secondary IDE (Multibay) connector Slimline CD-ROM connector Header for front audio panel Header for front panel USB P25 - P26 P27 P29 P30 P31 P52 P53 P54 Video memory upgrade connector MultiBay header SCSI LED connector Primary serial ATA port Secondary serial ATA port Serial port header First serial port Second serial port P55 P58 P70 P70 P70 Double stack serial port Top Se
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System Board and Riser Board Reference Designators G–4 Service Reference Guide
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H Model Number Naming for hp Products hp workstations X4CP/2.6+/40S+/256D/MXRd Workstation Series X4 = xw4000 X6 = xw6000 + = 2nd Hard Drive # = 3rd Hard drive Memory Chassis Type 0 = no memory nnn = amount in MB n = amount in GB C = CMT OS Type Drive Type K= Win2000 X= WinXP Pro P= Win2K / XP Pro S = SCSI (10K RPM) R =RDRAM K = SCSI (15K RPM) S = SDRAM A = UATA D = DDR Processor n.
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Model Number Naming for hp Products H–2 Service Reference Guide
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Index 4-pin power pin assignments A–12 14-pin power pin assignments A–10, A–11 20-pin power pin assignments A–11, A–12 24-pin power pin assignments A–12 815e chipset 11–1 A access panel, removal and replacement 10–1 access to computer, controlling 3–9 AGP card pin assignments A–9 removal and replacement 11–7 to 11–9 retention mechanism 11–7 to 11–9 AssetControl 3–9 ATA/ATAPI (IDE) drive cable pin assignments A–7 B backup software, ordering 2–15 battery disposal 7–8 removal and replacement 12–10 blinking p
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Index Compaq software.
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Index Ethernet AUI pin assignments A–2 BNC pin assignments A–1 RJ-45 pin assignments A–2 expansion card removal and replacement 11–6 F FailSafe Boot Block ROM 3–5 Key, caution 3–18 Key, ordering 3–18 fan chassis, removal and replacement 13–2, 13–3 power supply 7–6 FAT 32 to NTFS conversion 1–4 fault notification 3–20 feet, removal and replacement 10–8 Fingerprint Identification Technology 3–20 formatting disk, important information 3–20 4-pin power pin assignments A–12 14-pin power pin assignments A–10, A
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Index O operating systems, important information about 3–8 ordering FailSafe Key 3–18 P parallel interface pin assignments A–3 partitioning disk, important information 3–20 password changing 3–13 clearing 3–14 deleting 3–13 power-on 3–12 security 3–11 setup 3–11, 3–12 PC Transplant 3–3 POST (Power-On Self-Test) 2–1 POST error messages C–1 to C–11 power button blinking 3–7 configuring 3–7 dual-state 3–7 power cord set requirements country specific B–2 general B–1 power indicator lights D–1 Power Management
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Index security bracket 8–4 devices 8–2 features, table 3–10 master boot record 3–18 settings, setup of 3–9 serial interface pin assignments A–3 service considerations 7–6 setting power-on password 3–12 setup password 3–11, 3–12 Smart Cover Sensor 3–16 timeouts 3–8 setup initial 3–1 Microsoft Windows 2000 1–1 Microsoft Windows XP 1–2 Red Hat Linux 1–3 replicating 3–7 software 1–3 setup password entering 3–12 setting 3–11 Smart Cover FailSafe Key spare part number 8–2 FailSafe Key, ordering 3–18 Lock, unlock
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Index special E–10 summary E–1 tape drive E–6 video E–7 thermal sensor 3–21 timeouts, setting 3–8 To 2–14 tools, required 7–7 troubleshooting using Compaq Intelligent Manageability F–15 troubleshooting without diagnostics audio F–9 audio hardware conflicts F–15 diskette drive F–3 display F–5 DVD-ROM/CD-ROM F–11 hard drive F–8 hardware installation F–10 memory F–12 minor problems F–2 network F–13 preliminary checklist F–1 printer F–7 processor F–11 SCSI F–6 20-pin power pin assignments A–11, A–12 24-pin pow