Software Manual

12 Support and other resources
Getting support
E-mail support is available from [e-mail]. You can expect a response within 24 hours
(usually sooner) during a normal business week.
Use this address to obtain support for L&TT to report bugs, provide feedback on this manual, report
any issues with the L&TT website, or offer enhancement suggestions. HP appreciates feedback on
how to improve future versions of L&TT.
NOTE: This address is intended to provide support for L&TT software. This address is not for
assistance in troubleshooting hardware products. Refer to the documentation that comes with your
hardware for support options for that product.
Contacting HP
Telephone numbers for worldwide technical support are listed on the HP support website: http://
www.hp.com/support/.
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Error messages
• Operating system type and revision level
• Detailed questions
For continuous quality improvement, calls may be recorded or monitored.
HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a message to
[e-mail]. All submissions become the property of HP.
Other HP websites
For additional information, see the following HP websites:
• www.hp.com
• www.hp.com/go/storage
• www.docs.hp.com
• www.hp.com/support/tapetools
• www.hp.com/support/lttcompatibility
• www.hp.com/support/manuals
• http://www.hp.com/support/downloads
Document conventions and symbols
Table 2 Document conventions
ElementConvention
Cross-reference links and e-mail addressesBlue text: Table 2 (page 199)
Website addressesBlue, underlined text: http://www.hp.com
Getting support 199