HP Storage Global Limited Warranty and Technical Support HP Part Number: 710996-008 Published: August 2014
Global Limited Warranty and Technical Support This limited warranty covers products specified herein purchased after August 18, 2014. THIS GLOBAL LIMITED WARRANTY AND TECHNICAL SUPPORT STATEMENT PROVIDES IMPORTANT INFORMATION ABOUT THE NATURE AND SCOPE OF THE EXPRESS LIMITED WARRANTY PROVIDED FOR THE HP PRODUCT, AND ALSO CONTAINS CERTAIN DISCLAIMERS AND LIMITATIONS OF LIABILITY BY HP, WHICH MATERIALLY IMPACT YOUR RIGHTS.
This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and required firmware.
HP is not responsible for any interoperability or compatibility issues that may arise when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; (3) parts intended for one system are installed in another system of different make or model.
“Proprietary Service Tools”); Proprietary Service Tools are and remain the sole and exclusive property of HP.
HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Parts for which customer self repair is optional. These parts are also designed for customer self repair.
In order to receive on-site support, you must: • Have a representative present when HP provides warranty services at your site • Notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors • Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to provide timely support • Ensure that all manufacturer
Table 1 EVA, XP, and 3PAR Disk Storage Systems (continued) Warranty Remote Monitoring & Period Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 3 years Remote monitoring and notification of errors and events None On-site Warranty Service Remote monitoring and notification of errors and events None EVA4000, 6000, 8000, 4100, 6100, 2 years 8100 Disk Array5 Remote monitoring and notification of errors and events CSR6: Available on some On-site Warranty Service parts an
Table 1 EVA, XP, and 3PAR Disk Storage Systems (continued) Product Warranty Remote Monitoring & Period Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 business day on-site response8 1 2 To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable these features at installation time.
Table 2 ProLiant Storage Servers, AiO and MSA Storage Systems (continued) Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include HP X1000 G1 3 years Remote monitoring and notification of errors and events CSR6: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR6 parts HP X3000 G1 Firmware upgrade and pre-upgrade tasks HP X100
1 2 To take full advantage of HP's remote monitoring & support solutions, and to maximize the service delivery experience, HP recommends that you enable these features at installation time. For some products, this may require the purchase of HP Installation Services. For details, see“Customer Responsibilities” (page 4) and “Customer self repair” (page 5). 3 For details, see “On-site warranty service” (page 6) and “Parts-only warranty service” (page 6).
Table 3 Disk Drives and Accessories (continued) Product Warranty Period1 HP 3PAR T-Class Storage Systems SSD and HDD reaching the write wear limit HP 3PAR StoreServ 10000 Storage Systems SSD and HDD 5 years for any failure for the following SSDs including SSDs reaching the write wear limit: E7W26B, E7W27B, E7Y53A, E7Y54A, E7W56B, E7W57B.
Table 3 Disk Drives and Accessories (continued) Product Warranty Period1 Remote Monitoring & Support2 Customer Performed Maintenance Tasks3 Include events (depending on system capability) HP P4900 G2 SSD Storage 3 years, System SSD including SSDs reaching the write wear limit SSD (These terms apply to SSDs that are not individually listed in this table).
Table 4 Storage Networking Products (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 SAS Switch 1 year Remote monitoring and notification of errors and events (depending on system capability) CSR6: Whole Unit Replacement On-site Warranty Service for service events not remedied remotely or through CSR6 Firmware upgrade and pre-upgrade tasks Normal business hours Next business day re
Table 5 Tape Drives and Autoloaders (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 Next business day response DAT 72x10 1U Tape Autoloaders 1/8 Tape Autoloaders 1/8 G2 Tape Autoloaders DAT 24 SCSI5 1 year 1 year 1 year 3 years DAT 40, 72, 160, and 320 3 years drives5 DLT, VS, DDS, SDLT and LTO/Ultrium Drives5 1U and 3U HP Rackmount Kits Ultrium Tape Blades5 1 2 3 years 3
Table 6 Tape Libraries, Virtual Tape and Disk Backup Products Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 MSL2024, MSL4048 Tape Library 1 year Web based management and remote monitoring CSR5: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours MSL8048, MSL8096 Tape Library 1 year Web based management and remote monitoring HP StoreEver MSL
Table 6 Tape Libraries, Virtual Tape and Disk Backup Products (continued) Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Tape Array 5300 3 years N/A CSR5: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR5 parts Firmware upgrade and pre-upgrade tasks Tape Libraries: ESL-e, EML, MSL6000 1 year ESL-e and EML have SNMP
Table 7 Other Disk Storage Systems (continued) Service Delivery Method3 Availability & Response Time4 Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Disk System DS25006 2 years Remote monitoring and notification of errors and events (depending on system capability) CSR5: Available on some On-site Warranty Service for parts and mandatory on some service events not remedied remotely or through CSR5 parts N/A CSR5: Available on some On-site Warranty
Table 7 Other Disk Storage Systems (continued) Product Warranty Period Remote Monitoring & Support1 Customer Performed Maintenance Tasks2 Include Service Delivery Method3 Availability & Response Time4 IO Accelerator for BladeSystem c-Class 3 years Remote monitoring and notification of errors and events (depending on system capability) CSR5: All parts Parts-Only Warranty Service Firmware upgrade and pre-upgrade tasks Normal business hours Remote monitoring and notification of errors and events (d
7 For details on the services bundled with this product, check the product specifications at http://www.hp.com. 8 One year of hardware maintenance is provided by the manufacturer warranty. An HP Services maintenance contract, included with the SAN solution purchase, includes hardware maintenance for years 2 and 3.
Support includes: • Answering installation questions (how-to, first steps, and prerequisites) • Setting up and configuring software and options supplied or purchased with HP Hardware Products (how-to and first steps) • Interpreting system error messages • Isolating system problems • Obtaining support pack information or updates for software purchased or supplied with HP Hardware Products Support does NOT include assistance with: • Generating or diagnosing user-generated programs or source codes
The relevant guarantees are as follows: • Quality—goods supplied by HP must be of acceptable quality. The test for acceptable quality is whether a reasonable consumer, fully aware of the state and condition of the goods, would find them: ◦ safe, durable and free from defects; ◦ acceptable in appearance and finish; and ◦ fit for all the purposes for which goods of that kind are commonly supplied.
