User Manual
Fax troubleshooting
Use this section to solve the following fax problems:
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The product is having problems sending and receiving faxes
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The product cannot send faxes, but can receive faxes
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The product is having problems sending a manual fax
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Pages of a fax I sent are missing
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The quality of the fax I sent is poor
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Parts of a fax I sent are cut off
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The fax I sent was blank when it was received
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Fax transmission is slow
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Fax tones are recorded on my answering machine
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The product cannot receive faxes, but can send faxes
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The product is having problems receiving a manual fax
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The product is not answering incoming fax calls
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Pages of a fax I received are missing
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Faxes are received but do not print
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Parts of a fax I received are cut off
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The fax I received is blank
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The computer to which I am connecting has only one phone port
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I hear static on my telephone line since connecting the product
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The fax test failed
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I am having problems faxing over the Internet using IP phone
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The fax log report shows an error
The product is having problems sending and receiving faxes
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
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Solution 1: Make sure the product is set up for faxing correctly
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Solution 2: Turn on the product
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Solution 3: Make sure you are using the correct type of phone cord
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Solution 4: Make sure other office equipment is connected correctly
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Solution 5: Try removing the splitter
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Solution 6: Make sure the telephone wall jack works properly
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Solution 7: Check the phone line for noise
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Solution 8: Make sure extension phones or other equipment on the phone line are not in use
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Solution 9: Make sure the product is connected to an analog phone line
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Solution 10: If you use a DSL service, make sure you have a DSL filter installed
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Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded
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Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone
use
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Solution 13: Check for and resolve any error messages
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Solution 14: Lower the fax speed
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Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time
Solution 1: Make sure the product is set up for faxing correctly
Solution: Make sure you set up the product properly for faxing, based on the equipment and services you
have on the same phone line as the product. For more information, see
Set up the HP Photosmart for faxing.
Chapter 12
138 Solve a problem