Operation Manual

Reinsert the print cartridges and verify that they are fully inserted and locked in

place, and then try the alignment again. For more information, see Align the print

cartridges.

Cause The contacts on the print cartridge are not touching the contacts in the

print carriage.

Solution Remove and then reinsert the print cartridges. Verify that they are

fully inserted and locked in place, and then try the alignment again. For more

information, see Align the print cartridges.

Cause You are not using HP print cartridges or you are using print cartridges

that have been refilled.

Solution The alignment process might fail if you are not using HP print

cartridges. It might also fail if you are using refilled print cartridges. Replace the

print cartridges with genuine HP print cartridges that have not been refilled, and

then try the alignment again. For more information on replacing the print

cartridges, see Replace the print cartridges. For more information on aligning the

print cartridges, see Align the print cartridges.

Cause The print cartridge or sensor is defective.

Solution Contact HP Support. Go to www.hp.com/support. If prompted,

choose your country/region, and then click Contact HP for information on calling

for technical support.

The HP All-in-One does not print

Solution If your HP All-in-One and computer are not communicating with each

other, try the following:

● Look at the control panel display on the HP All-in-One. If the control panel

display is blank and the light next to the On button is not lit, the HP All-in-

One is turned off. Make sure the power cable is firmly connected to the

HP All-in-One and plugged into a power outlet. Press the On button to turn

on the HP All-in-One.

● Check the USB cable. If you are using an older cable, it might not be working

properly. Try connecting it to another product to see if the USB cable works.

If you experience problems, the USB cable might need to be replaced. Also

verify that the cable does not exceed 3 meters (9.8 feet) in length.

User Guide 95

Troubleshooting information