- Hewlett-Packard Photo Printer Basics Guide

Solution: Turn off the HP Photosmart, the computer, and the router. Wait 30
seconds. Turn on the router first, and then turn on the HP Photosmart and the
computer.
Cause: The HP Photosmart and computer are not connected to the same network.
Solution: Try accessing the Embedded Web Server on the HP Photosmart. To find
the IP address, print a network configuration page.
Related topics
•“
View and print network settings” on page 26
•“
Use the Embedded Web Server” on page 29
The Printer not Found screen appears during installation
Cause: The HP Photosmart is not turned on.
Solution: Turn on the HP Photosmart.
Cause: You do not have an active network connection.
Solution: Make sure you have an active network connection.
To make sure your network connection is active
1. If the connections are secure, turn off the power on the HP Photosmart, and then
turn it on again. Press the On button on the control panel to turn the
HP Photosmart off, and press it again to turn the device on. Also, turn off the
power on your router or hub, and then turn it on again.
2. Check the cable connections from the HP Photosmart to your gateway, router, or
hub to ensure connections are secure.
3. Make sure the HP Photosmart is connected to the network with a CAT-5 Ethernet
cable.
Cause: Cables are not connected properly.
Solution: Check the following cables to ensure they are connected properly:
• Cables between the HP Photosmart and the hub or router
• Cables between the hub or router and your computer
• Cables to and from your modem or HP Photosmart Internet connection (if
applicable)
Cause: A firewall, anti-virus, or anti-spyware application is preventing the
HP Photosmart from accessing your computer.
Solution: Uninstall the HP Photosmart software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
HP Photosmart software. You can re-enable your anti-virus or anti-spyware
applications after installation is complete. If you see firewall pop-up messages, you
must always accept or allow the pop-up messages.
Wired network setup troubleshooting 111
Troubleshooting