- Hewlett-Packard Photo Printer Basics Guide

2 Troubleshooting and support
This chapter contains troubleshooting information for the HP Photosmart. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
Many issues are caused when the HP Photosmart is connected to the computer using a USB cable
before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP Photosmart, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software
installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP Photosmart application files from your computer. Make sure to remove
them properly using the uninstall utility provided when you installed the software that came with the
HP Photosmart.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your computer. Do
not connect the product to your computer until after you have reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup
program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM
drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software from
www.hp.com/support.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the product.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the
Windows system tray.
Uninstall and reinstall the software 13
Troubleshooting and support