HP Photosmart C6300 All-in-One series Windows Help
HP Photosmart C6300 All-in-One series
1 HP Photosmart C6300 All-in-One series Help........................................................................7 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................9 Control panel overview.............................................................................................................10 Control panel features...............................................................................
Load paper...............................................................................................................................63 Load full-size paper or small-size photo paper...................................................................63 Load postcards, Hagaki, or index cards.............................................................................66 Load envelopes..................................................................................................................
Contents Use the scan features Scan an image........................................................................................................................103 Scan an original to a computer.........................................................................................103 Scan an original to a memory card...................................................................................104 Edit a scanned image.................................................................................
13 Shop for ink supplies...........................................................................................................137 Contents 14 Troubleshooting View the Readme file..............................................................................................................139 Setup troubleshooting.............................................................................................................139 The product will not turn on...................................................
Copy troubleshooting..............................................................................................................199 Nothing happens when I try to copy.................................................................................199 Fit to Page is not working as expected............................................................................201 The image is cropped when I make a borderless copy....................................................
Contents Regulatory notices..................................................................................................................315 Regulatory model identification number...........................................................................315 FCC statement..................................................................................................................316 Notice to users in Korea..............................................................................................
HP Photosmart C6300 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • • • “HP All-in-One overview” on page 9 “Find more information” on page 17 “Finish setting up the HP All-in-One” on page 19 “How do I?” on page 57 “Load originals and load paper” on page 59 “Print from your computer” on page 73 “Use the photo features” on page 93 “Use the scan features” on page 103 “Use the copy features” on page 107 “Use the reprint features” on page 117 “Maintain the HP All-in-O
Chapter 1 HP Photosmart C6300 All-inOne series Help 8 HP Photosmart C6300 All-in-One series Help
2 HP All-in-One overview Use the HP All-in-One to print documents or photos from your computer, print photos directly from a memory card or storage device, scan documents or photos, or make copies. HP papers that are specifically designed for the type of project you are printing produce the best results. The HP All-in-One also provides built-in templates that you can use to print narrow- and wide-ruled notebook paper, graph paper, or music sheets that are perfect for your child’s homework assignments.
Chapter 2 (continued) Label Description 8 Photo tray 9 Ink cartridge door 10 Glass 11 Lid backing 12 Rear door 13 Ethernet port 14 Rear USB port 15 Power connection* * Use only with the power adapter supplied by HP. Control panel overview This section describes the functions of the control panel buttons and lights, as well as the icons and sleep state on the display.
(continued) Label Icon Name and Description 3 Menu: Presents a set of options related to the current display. 4 Back: Returns to the previous screen on the display. 5 OK: Selects a menu setting, value, or photo on the display. 6 Directional pad: Allows you to navigate through photos and menu options by pressing the up, down, left, or right arrow buttons. 7 Zoom in +: Zooms in to enlarge the image on the display.
Chapter 2 Display icons The following icons can appear at the top right side of the display to provide important information about the HP All-in-One. Icon Purpose Shows that the ink level in all the ink cartridges is 50% or more. Shows that one or more of the ink cartridges are low on ink. You should replace the ink cartridge when the print quality is no longer acceptable. Shows that an unknown ink cartridge is inserted. This icon might appear if an ink cartridge contains non-HP ink.
• • Setup Menu Help Menu Copy Menu When you select Copy on the Home screen, the Number of copies screen appears. The following options are available when you press the Menu button from the Number of copies screen. Size Quality Lighter/Darker Preview Crop Paper Size Paper Type Margin Shift Enhancements Set as New Defaults Photo Menu The following options are available when you select Photo from the Home screen or insert a memory card.
Chapter 2 Tools Preferences Bluetooth Help Menu The Help Menu provides quick access to key help topics. It is available if you press Help when the Home screen is showing on the display. If you select one of the first five topics, the help appears on the display. If you select one of the remaining topics, the help appears on your computer. The following options are available. Use Control Panel Insert Ink Cartridges Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Do I...
• To enter numbers, select the 123 button on the visual keyboard, and then press OK. • To enter symbols, select the .@! button on the visual keyboard, and then press OK. 2. After you highlight the appropriate letter, number, or symbol, press OK on the control panel to select it. The selection appears on the display. TIP: To erase a letter, number, or symbol, select Clear on the visual keyboard, and then press OK. 3.
Chapter 2 Overview 16 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Start Here guide The Start Here guide provides instructions for setting up the HP All-in-One, including printhead installation, ink cartridge insertion, paper loading, and software installation. Make sure you follow the steps in the Start Here guide in order.
Chapter 3 Find more information 18 Find more information
Finish setting up the HP All-inOne After you have completed the steps in your Start Here guide, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your product.
Chapter 4 Finish setup 5. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK. The Preferences menu reappears. 6. Press the down arrow button to highlight Set Country/Region, and then press OK. 7. Press the down arrow button to scroll through the countries/regions. When the country/region you want to use is highlighted, press OK. 8. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK.
3. Press the down arrow button to highlight Enable Faster Browsing, and then press OK. 4. Press the down arrow or the up arrow button to highlight On or Off, and then press OK. When you turn off the HP All-in-One, it goes into Energy Save mode by default. This makes the product more energy efficient, but also means it can take longer than expected to turn the product on. Additionally, when turned off in Energy Save mode, the HP All-inOne might not be able to complete some automated maintenance tasks.
Chapter 4 NOTE: Restoring the factory defaults will not affect any changes you made to scan settings and the language and country/region settings. You can perform this process from the control panel only. To restore the factory defaults 1. Press Setup. Finish setup 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Restore Factory Defaults, and then press OK. The factory default settings are restored.
2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Tips Slideshow, and then press OK. 4. Press the down arrow or the up arrow button to highlight On or Off, and then press OK. Connect to a computer The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also connect the HP All-in-One to either a wired or wireless network.
Chapter 4 clients, have access only to the print features. HP recommends upto 5 computers for the best performance. You must perform other functions from the host computer or from the control panel on the HP All-in-One. To connect the product with the USB cable ▲ Refer to the Start Here guide that came with your product for information on connecting to a computer with a USB cable. Finish setup NOTE: Do not connect the USB cable to the product until you are prompted to do so.
Set up the HP All-in-One on a wired (Ethernet) network Finish setup This section describes how to connect the HP All-in-One to a router, switch, or hub using an Ethernet cable and how to install the HP Photosmart Software for a network connection. This is known as a wired or Ethernet network. To set up the HP All-in-One on a wired network, you need to do the following: See this section: First, collect all of the required materials.
Chapter 4 connector) is wider and thicker and always has 8 contacts on the end. A phone connector has between 2 and 6 contacts. ❑ A desktop computer or laptop with an Ethernet connection. NOTE: The HP All-in-One supports both 10 Mbps and 100 Mbps Ethernet networks. If you are purchasing, or have purchased, a network interface card (NIC), make sure it can operate at either speed.
Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network The HP All-in-One uses an internal networking component that supports a wireless network. Finish setup For optimal performance and security in your wireless network, HP recommends you use a wireless router or access point (802.11) to connect the product and the other network elements. When network elements are connected through a wireless router or access point, this is called an infrastructure network.
Chapter 4 ❑ Broadband Internet access (optional but recommended) such as cable or DSL. ❑ If you connect the HP All-in-One on a wireless network that has Internet access, HP recommends that you use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP). ❑ Network name (SSID). ❑ WEP key or WPA Passphrase (if needed). Finish setup Connect to an integrated wireless WLAN 802.
If you do not see your network name in the list a. Select Enter a New Network Name (SSID). If necessary, use the down arrow button to highlight it, and then press OK. The visual keyboard appears. b. Enter the SSID. Use the arrow buttons on the control panel to highlight a letter or number on the visual keyboard, and then press OK to select it. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. c.
Chapter 4 To connect the product with SecureEasySetup 1. Activate SecureEasySetup on your wireless router or access point. 2. Press Setup. Finish setup 3. Press the down arrow button until Network is highlighted, and then press OK. 4. Press the down arrow button to highlight Wireless Setup Wizard, and then press OK. 5. Follow the onscreen prompts on the display to complete the connection. 6.
OR NOTE: An ad hoc connection can be used if you do not have a wireless router or access point but do have a wireless radio on your computer. However, an ad hoc connection may result in a lower level of network security and possibly reduced performance when compared to an infrastructure network connection using a wireless router or access point. To set up the HP All-in-One on a wireless ad hoc network, you need to do the following: See this section: First, collect all of the required materials.
Chapter 4 5. Select the Use Windows to configure my wireless network settings check box. 6. Click Add, and then do the following: a. In Network name (SSID) box, type in a unique network name of your choice. NOTE: The network name is case sensitive, so it is important to remember any uppercase (capital) and lowercase (small) letters. Finish setup b. If there is a Network Authentication list, select Open. Otherwise, go to the next step. c. In the Data encryption list, select WEP.
• Network name (SSID): Mynetwork (example only) NOTE: You should create a network name that is unique and easy for you to remember. Just remember that the network name is case-sensitive. Therefore, you must remember which letters are uppercase and lowercase. Communication mode: ad hoc Encryption: enabled Connect to a wireless ad hoc network You can use the Wireless Setup Wizard to connect the HP All-in-One to a wireless ad hoc network. To connect to a wireless ad hoc network 1. Press Setup. 2.
Chapter 4 Finish setup d. Press the down arrow button until Ad Hoc is highlighted, and then press OK. e. Press the down arrow button until Yes, my network uses WEP encryption is highlighted, and then press OK. The visual keyboard displays. If you do not want to use WEP encryption, press the down arrow button until No, my network does not use encryption is highlighted, and then press OK. Go to step 7. 6. If prompted, enter your WEP key as follows. Otherwise go to step 7. a.
Connect to additional computers on a network You can connect the HP All-in-One to more than one computer on a small network of computers. If the HP All-in-One is already connected to a computer on a network, for each additional computer you must install the HP Photosmart Software. During installation of a wireless connection, the software will discover the SSID (network name) of the existing network.
Chapter 4 3. Install the software for a network connection, choose Add a product, and then choose Through the network. 4. When the installation is complete, open Printers and Faxes (or Printers) in the Control Panel and delete the printers from the previous USB installation. Finish setup To change a USB connection to an integrated wireless WLAN 802.11 connection 1. Unplug the USB connection from the back of the product. 2. Press Setup. 3.
This section contains the following topics: • • • • • Use the Wireless Setup Wizard View and print network settings Restore network defaults Turn the wireless radio on and off Print the wireless network test Finish setup Use the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to the HP All-in-One. To run the Wireless Setup Wizard 1. Press Setup. 2. Press the down arrow button until Network is highlighted, and then press OK. 3.
Chapter 4 Finish setup 3. Press the down arrow button until View Network Settings is highlighted, and then press OK. 4. Do one of the following: • To display wired network settings, press the down arrow button until Display Wired Summary is highlighted, and then press OK. • To display wireless network settings, press the down arrow button until Display Wireless Summary is highlighted, and then press OK.
3. Press the down arrow button until Wireless Radio is highlighted, and then press OK. 4. Press the down arrow button to highlight On or Off, and then press OK. The wireless network test performs a series of diagnostic tests to determine whether network setup is successful. If an issue is detected, a recommendation on how to correct the issue will be included on the printed report. You can print the wireless network test at any time. To print the wireless test report 1. Press Setup. 2.
Chapter 4 Finish setup 3. Press the down arrow button until Advanced Setup is highlighted, and then press OK. Press the down arrow button until Set Link Speed is highlighted, and then press OK. 4. Press the down arrow button to select the link speed that matches your network hardware, and then press OK to confirm the setting. • Automatic • 10-Full • 10-Half • 100-Full • 100-Half Change IP settings The default setting for the IP settings is Automatic, which sets the IP settings automatically.
Related topics • “View and print network settings” on page 37 • “Network configuration page definitions” on page 42 If your computer is connected to an HP All-in-One on a network, you can access the Embedded Web Server that resides in the HP All-in-One. The Embedded Web Server is a Web-based user interface that provides some options not available on the HP All-inOne control panel like advanced network security options.
Chapter 4 Use the Embedded Web Server to modify network settings The Embedded Web Server gives you an intuitive interface to your network connection parameters. Finish setup To access the Embedded Web Server setup wizard 1. Print a network configuration page to find the IP address for the product. 2. In the Address box in your Web browser on your computer, type the IP address of the product, as shown on the network settings page. For example, http:// 192.168.1.101.
General network settings The following table describes the general network settings shown on the network configuration page. Parameter Description Network Status Status of the HP All-in-One: Active connection type Offline: The HP All-in-One is not currently connected to the network. Network mode of the HP All-in-One: • • • URL Ready: The HP All-in-One is ready to receive or transmit data. Wired: The HP All-in-One is connected by Ethernet cable to an IEEE 802.3 network.
Chapter 4 Wired (802.3) network settings The following table describes the 802.3 wired settings shown on the network configuration page. Description Hardware Address (MAC) The Media Access Control (MAC) address that identifies the HP All-in-One. This is a unique 12-digit identification number assigned to networking hardware for identification, including routers, switches, and other such devices. No two pieces of hardware have the same MAC address.
Parameter Description Link Configuration The speed at which data is transmitted over a network. Speeds include 10TXFull, 10TX-Half, 100TX-Full, and 100TX-Half. When set to None, networking is disabled. Total Packets transmitted The number of packets transmitted by the HP All-in-One without error since it has been turned on. The counter clears after the HP All-in-One is turned off. When a message is transmitted over a packet-switching network, it is broken up into packets.
Chapter 4 (continued) Parameter Description • • DNS server Manual: The configuration parameters are set manually, such as a static IP address. Not Specified: The mode used when the HP All-in-One is initializing. Finish setup The IP address of the domain name service (DNS) for the network. When you use the Web or send an e-mail message, you use a domain name to do it. For example, the URL http://www.hp.com contains the domain name hp.com.
(continued) Parameter Description number. Value is from 1 to 14; countries/regions might limit the range of approved channels. (number): Value ranging from 1 to 14, depending on country/region. None: No channel is in use. Not Applicable: The WLAN is disabled or this parameter does not apply to this network type.
Chapter 4 (continued) Parameter Description Access Point HW Address The hardware address of the wireless router or access point on the network to which the HP All-in-One is connected: • • (MAC address): The unique MAC (Media Access Control) hardware address of the access point. Not applicable: This parameter does not apply to this network type. Finish setup Total Packets transmitted The number of packets transmitted by the HP All-in-One without error since it has been turned on.
HEX Hexadecimal. The base 16 numbering system, which uses the digits 0-9 plus the letters A-F. host computer The computer at the center of a network. Hostname The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address. hub No longer commonly used in modern home networks, a hub takes its signal from each computer and sends it to all of the other computers connected to the hub.
Chapter 4 This section contains the following topics: • • • What you need for a Bluetooth connection Connect the HP All-in-One to a computer using a Bluetooth® wireless connection Manage your Bluetooth settings What you need for a Bluetooth connection To connect the HP All-in-One with a Bluetooth connection, you will need the following: Finish setup ❑ A Bluetooth capable device (such as a PDA, camera phone, or computer) ❑ An HP Bluetooth Adapter Some Bluetooth products exchange device addresses when the
• • Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth® Protocol Stack. The Microsoft stack allows you to install an external Bluetooth® adapter automatically. If your Bluetooth® adapter supports the Microsoft stack but it does not install automatically, then you do not have the Microsoft stack on your computer.
Chapter 4 To install and print using the Widcomm stack 1. Make sure that you have installed the product software on the computer. Finish setup NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the product, install the USB connection first. For more information, see the Start Here guide.
Parameter Description Device Address The hardware address of the Bluetooth device. Device Name The device name assigned to the product, which can identify it on a Bluetooth device. Passkey A value that the user must enter in order to print via Bluetooth. Visibility Shows whether or not the HP All-in-One is visible to Bluetooth devices that are within range. • • Security Visible to all: Any Bluetooth device within range can print to the HP Allin-One.
Chapter 4 Set Bluetooth security for the HP All-in-One You can enable the product security settings through the Bluetooth menu on the HP Allin-One. From the Bluetooth menu, you can: • • Ensure passkey authentication prior to someone printing to the HP All-in-One from a Bluetooth device. Make the HP All-in-One visible or invisible to Bluetooth devices that are within range.
Set the HP All-in-One to be invisible to Bluetooth devices You can set the HP All-in-One to be either Visible to all Bluetooth devices (public) or Not visible to any (private). • Visible to all: This is the default accessibility level. Any Bluetooth device within range can print to the HP All-in-One. Not visible: Only Bluetooth devices that have stored the device address of the HP Allin-One can print to it. Finish setup • To set the product to be Not visible 1. Press Setup. 2.
Chapter 4 Finish setup 56 Finish setting up the HP All-in-One
How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Chapter 5 How do I? 58 How do I?
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 3. Close the lid. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to change those settings.
HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), and 13 x 18 cm (5 x 7 inch).
Chapter 6 HP Iron-On Transfers HP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards HP Photo Greeting Cards, Glossy or Matte, HP Premium Photo Cards, and HP Note Cards enable you to make your own greeting cards. HP Brochure & Flyer Paper HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both sides for two-sided use.
• • Iron-On Transfers. Greeting card paper. Load paper This section describes the procedure for loading different types and sizes of paper into the HP All-in-One for your copies or printouts. TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One.
Chapter 6 3. Insert the stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the product is idle and silent when you load paper into the main input tray. If the product is servicing the ink cartridges or otherwise engaged in a task, the paper stop inside the product might not be in place. You could push the paper too far forward, causing the product to eject blank pages.
To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo tray lid. 2. Slide the paper-width guide to its outermost position. Load originals and load paper 3. Insert the stack of photo paper into the photo tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you.
Chapter 6 4. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. 5. Lower the photo tray lid. Load postcards, Hagaki, or index cards You can load postcards, Hagaki, and index cards in the photo tray. Load originals and load paper To load postcards, Hagaki, or index cards in the photo tray 1. Raise the photo tray lid.
2. Slide the paper-width guide to its outermost position. 3. Insert the stack of cards into the photo tray with the short edge forward and the print side down. Slide the stack forward until it stops. Load originals and load paper 4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the photo tray; make sure the stack of cards fits within the photo tray and is no higher than the top of the paper-width guide. 5. Lower the photo tray lid.
Chapter 6 Load envelopes You can load one or more envelopes into the main input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes. To load envelopes 1. Raise and hold the output tray in the open position. 2.
5. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the main input tray; make sure the stack of envelopes fits within the main input tray and is not higher than the top of the paper-width guide. Load originals and load paper 6. Lower the output tray. Related topics “Print a group of addresses on labels or envelopes” on page 88 Load other types of paper The following types of paper are designed for special projects.
Chapter 6 HP Premium Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first. NOTE: The HP All-in-One cannot automatically detect the paper type. For best results, set the paper type to transparency film in the software before printing onto transparency film. HP Iron-On Transfers 1. Flatten the transfer sheet completely before using it; do not load curled sheets.
Load originals and load paper Related topics “Clear paper jams” on page 158 Avoid paper jams 71
Chapter 6 Load originals and load paper 72 Load originals and load paper
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, select the type of paper that you have loaded. 7.
3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • Presentation Printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages manually.
Chapter 7 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Size list, click More, and then select the size of photo paper loaded in the photo tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 7. In the Paper Type drop-down list, click More, and then select the appropriate paper type.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 7. In the Resizing Options area, from the Size drop-down list, select More. Then, select the appropriate paper size.
displays the optimized dots per inch (dpi) that the HP All-in-One printer will print. Printing in maximum dpi is supported on the following paper-types only: • • • • HP Premium Plus Photo Paper HP Premium Photo Paper HP Advanced Photo Paper Photo Hagaki cards Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2.
Chapter 7 7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document. • For binding on the side like a book or magazine, click to clear the Flip Pages Up check box.
To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough so that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
Chapter 7 Figure 7-2 Right-edge binding for right-to-left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Print a multiple-page document in reverse order Because of the way the paper feeds through the HP All-in-One, the first page that prints is print side up at the bottom of the stack. Usually this means you need to put the printed pages in the correct order. A better way is to print the document in reverse order so that the pages are stacked correctly. TIP: Set this option as a default setting so you do not have to remember to set it every time you print a multiple-page document.
Chapter 7 To reverse an image for iron-on transfers 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer from the list. 6.
To print a group of addresses on labels or envelopes 1. Print a test page on plain paper first. 2. Place the test page on top of the label sheet or envelope, and hold both up to the light. Check the spacing for each block of text. Make adjustments as needed. 3. Load the labels or envelopes into the main input tray. CAUTION: Do not use envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. 4.
Chapter 7 7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets), 4x4 (16 sheets), or 5x5 (25 sheets). This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or 25 pages. If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16, or 25 pages. For example, if you have a one-page original and you select 3x3, you will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print. 8.
3. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. Print 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled.
Chapter 7 Print 92 Print from your computer
8 Use the photo features You can print photos by connecting a PictBridge-compatible digital camera directly to the front USB port. When you print from a digital camera, the printer uses the settings that you selected on the camera. For more information, see the documentation that came with the camera.
Chapter 8 Photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) To i
To print photos 1. Load photo paper in the appropriate input tray. • Load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray. • Load full-size photo paper in the main input tray. 2. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. NOTE: If there are camera-selected photos on the memory device, the DPOF Found screen appears. Select Yes to print the camera-selected photos, or select No to browse through the photos on the memory device.
Chapter 8 Create special projects from your photos The HP All-in-One enables you to create special projects from your photos, including: • • • • Photo albums Panorama prints Wallet-size photos Passport-size photos Photos To create special projects 1. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. NOTE: If there are camera-selected photos on the memory device, the DPOF Found screen appears.
To save photos 1. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. 2. Press the right arrow button until Save is highlighted, and then press OK. NOTE: If the product is network-connected, a list of available computers appears. Select the computer to which you want to transfer the photos, and then continue to the next step. Photos 3. Follow the onscreen prompts on your computer to save the photos to your computer.
Chapter 8 Rotate a photo Depending on how you were holding your digital camera at the time you took a photo, the photo might appear sideways or upside down on the display. You might need to rotate the photo to make it show properly on the display. NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly on the page. When printing more than one, the photos are oriented to fit a maximum number of photos on the page. Photos To rotate a photo 1.
An outline appears on the photo to show you an approximate view of the area that will print. 4. Press the arrows on the directional pad to pan around the photo and select a specific area to print. 5. Press OK to crop the photo. Photos Related topics • “Print photos” on page 94 • “Make reprints of your photos” on page 117 Automatically enhance your photos The HP All-in-One is set up, by default, to enhance your photos automatically when you print them.
Chapter 8 To print a frame around your photo 1. Press the Menu button on the photo selection screen. Photos 2. In the Edit Photos menu, press the up arrow or down arrow button until Frame is highlighted, and then press OK. 3. Press the left arrow or right arrow button to scroll through the frames. 4. When the frame you want is highlighted, press OK. The selected frame is applied to the photo and shown by itself on the display.
2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color Effect, and then press OK. 3. Press the up arrow or down arrow button to select one of the following color effect options, and then press OK: No Effect Does not apply any special color effects to your photo. Black & White Prints the photo in black and white. Sepia Applies brown tones, similar to photos produced in the early 1900s, to your photo. Antique Applies brown tones along with some pale colors to your photo.
Chapter 8 Photos 102 Use the photo features
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software.
Chapter 9 NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. To scan to a computer 1. Load your original print side down on the right front corner of the glass. 2. Press Start Scan on the control panel. 3. Press the down arrow button to highlight Scan to Computer, and then press OK. Scan NOTE: If the product is network-connected, a list of available computers appears.
To save a scan to the memory card or storage device 1. Make sure your memory card is inserted into the appropriate slot on the product, or a storage device is connected to the front USB port. 2. Load your original print side down on the right front corner of the glass. Scan 3. Press Start Scan. 4. Press the down arrow button to highlight Scan to Memory Card or Scan to USB Flash Drive, and then press OK. The product scans the image and saves the file to the memory card or storage device in the JPEG format.
Chapter 9 Stop scanning To stop scanning ▲ Press Cancel on the control panel.
10 Use the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to make high-quality copies of photos, including borderless copies.
Chapter 10 2. Load your original print side down on the right front corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying. Preview your copy job After changing settings on the HP All-in-One for making a copy, you can preview an image of the expected output on the display before starting the copy. NOTE: To ensure an accurate preview, change the paper size and type to reflect the actual paper you have loaded in the input tray.
This section contains the following topics: • • • • • Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Adjust the lightness and darkness of your copy Set the number of copies You can set the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of copies from the control panel only. To set the number of copies from the control panel 1.
Chapter 10 To set the paper type for copies 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Press the down arrow button to highlight Paper Type, and then press OK. 4. Press the down arrow button until the appropriate paper type appears, and then press OK. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.
Change copy speed or quality The HP All-in-One provides three options that affect copy speed and quality: • • • Best produces high quality for all paper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Best copies slower than the Normal or Fast quality settings. Normal delivers high quality and is the recommended setting for most of your copying. Normal copies faster than Best and is the default setting. Fast copies faster than the Normal setting.
Chapter 10 To set default copy settings from the control panel 1. Make any needed changes to the Copy settings. 2. Press OK when Copy is highlighted on the Home Screen. 3. Press the Menu button to select Copy Settings. 4. Press the down arrow button to highlight Set as New Defaults, and then press OK. 5. Press OK to confirm. NOTE: The settings you specify here are only saved on the product. They do not adjust the settings in the software.
Press the down arrow button or the up arrow button to highlight one of the following, and then press OK. • • Actual Size: This feature enables you to print an exact copy of the original. Fit to Page:This feature enables you to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original.
Chapter 10 Shift the left margin If you are planning to bind your copies along the left edge (for example, in a 3-ring binder), you can shift your copy slightly to the right, so that the words or images on the left side of the page do not extend into the binding margin. NOTE: The HP All-in-One shifts the words and images approximately 9.5 mm (0.37 inch) to the right. To reduce the chances of cropping along the right edge as a result, do not use the Margin Shift and enlargement features together.
3. Press the down arrow button to highlight Enhancements, and then press OK. 4. Press the up arrow or down arrow button to highlight the type of document you are copying (Text, Photo, or Mixed), and then press OK. NOTE: You can also try turning off Enhancements if you are seeing quality issues when copying. Stop copying Copy To stop copying ▲ Press Cancel on the control panel.
Chapter 10 Copy 116 Use the copy features
11 Use the reprint features The HP All-in-One enables you to make reprints of photographic originals placed on the glass. This section contains the following topics: • • Make reprints of your photos Edit a photo before reprinting Make reprints of your photos You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the size of letter or A4 paper. By default, the HP All-in-One is set to detect the type of paper you are using automatically.
Chapter 11 To fix a faded original photo when making a reprint 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Fix Faded Original, and then press OK. 3. Press the up arrow or down arrow button to highlight Yes, and then press OK.
To crop a photo 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Crop, and then press OK. 3. Press the Zoom in button or the Zoom out button to zoom closer to or farther away from the subject of the photo. An outline appears on the photo to show you an approximate view of the area that will print. 4. Press the arrows on the directional pad to pan around the photo and select a specific area to print. 5.
Chapter 11 Apply special color effects to your photos You can apply special color effects to a photo so that it prints with a sepia, hand-tinted, or black-and-white finish. To change the color effects 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color Effect, and then press OK. 3.
The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace ink cartridges, clean the printhead assembly, or align the printer from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 12 • Maintain the HP All-in-One • • • • • Turn off the HP All-in-One by pressing the On button located on the product. Wait until the On light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP All-in-One, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F).
2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Display Ink Gauge, and then press OK. The product displays a gauge that shows the estimated ink levels of all cartridges installed. 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox.
Chapter 12 Maintain the HP All-in-One To replace the ink cartridges 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Press the tab on the front of the ink cartridge to release it, and then remove it from the slot. 4.
Maintain the HP All-in-One 5. Twist the orange cap to snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges.
Chapter 12 Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. Maintain the HP All-in-One 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge door. Related topics “Shop for ink supplies” on page 137 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Remedy Skin Wash the area with an abrasive soap.
If you receive an error message about the ink cartridges, see “Ink cartridge and printhead messages” on page 257 for more information. • • Clean the printhead Align the printer Clean the printhead If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned. This process uses ink to attempt to unclog and clean the nozzles in the printhead. This might take a few minutes and will use one or more sheets of paper.
Chapter 12 Related topics “Align the printer” on page 128 Maintain the HP All-in-One Align the printer The product automatically aligns the printhead during the initial setup. You might want to use this feature when the printer status report shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts. To align the printhead from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3.
Maintain the HP All-in-One To print a printer status report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Printer Status Report, and then press OK. The product prints a status report. Related topics “Print and evaluate a print quality report” on page 129 Print and evaluate a print quality report Print quality issues can occur for a variety of reasons.
Chapter 12 Maintain the HP All-in-One To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink. NOTE: If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software.
• If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again. Maintain the HP All-in-One Figure 12-6 Sample demonstration picture - blurry Figure 12-7 Sample demonstration picture - streaks NOTE: If cleaning the printhead and aligning the printer do not solve this print quality issue, contact HP support for service. • If the picture has a smear or scrape, check to see if the paper is wrinkled.
Chapter 12 If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again. Maintain the HP All-in-One Figure 12-10 Adjacent color blocks - blurry, fuzzy, or mixed colors NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. 5. Look at the labeled color blocks above the color bars.
NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning properly. If you still have a print quality problem, here are some other things you can check: • • • • Check the paper. Check the print settings. Make sure your image has sufficient resolution.
Chapter 12 Maintain the HP All-in-One To clean the glass 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the product. 3.
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One. CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products. Turn off the HP All-in-One To avoid damaging the product, you must properly shut it down by using the On button located on the product.
Chapter 12 Maintain the HP All-in-One 136 Maintain the HP All-in-One
13 Shop for ink supplies For a list of ink cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct ink cartridge reorder numbers for your product and purchase ink cartridges.
Chapter 13 Shop for ink supplies 138 Shop for ink supplies
14 Troubleshooting This section contains the following topics: • • • • • • • • • • View the Readme file Setup troubleshooting Network troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors View the Readme file You can refer to the Readme file for information on system requirements and possible installation problems.
Chapter 14 This section contains the following topics: • • • • • • • • • • • The product will not turn on I connected the USB cable, but I am having problems using the product with my computer After setting up the product, it does not print The display shows the wrong language The wrong measurements are showing in menus on the display When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The Minimum System Checks screen appears A red X appears on the USB connect prompt I received a mes
• • • If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on.
Chapter 14 If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. I connected the USB cable, but I am having problems using the product with my computer Solution: You must first install the software that came with the product before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.
Solution 1: Press the On button to turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product might not have been turned on. If this did not solve the issue, try the next solution.
Chapter 14 The display shows the wrong language Solution: Change the language setting. For more information, see: “Set your language and country/region” on page 19 Cause: You might have selected the incorrect language when setting up the product. The wrong measurements are showing in menus on the display Solution: Change the country/region setting.
• • Verify that the USB cable is 3 meters (9.8 feet) or less in length. If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation. 2. Unplug the product power cord, and then plug it in again. 3. Verify that the USB cable and power cord are plugged in. 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed.
Chapter 14 To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
e. If there is a check mark next to Load Startup Items, click the check mark to remove it. f. Click the Services tab, and select the Hide All Microsoft Services box. g. Click Disable all. h. Click Apply, and then click Close. NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes. i. Click Restart to apply the changes to the computer during the next restart.
Chapter 14 5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
Chapter 14 • • Solution 4: Turn off the product, the computer, and the router. Solution 5: Try to access the Embedded Web Server on the product Solution 1: Check the cable connection Solution: Check the following cables to ensure they are connected properly. • Cables between the product and the hub or router • Cables between the hub or router and your computer • Cables to and from your modem or product Internet connection (if applicable) Cause: The cables were not connected properly.
To establish an active network connection 1. Check the cable connections from the product to your gateway, router, or hub to ensure connections are secure. 2. If the connections are secure, turn off the power on the product, and then turn it on again. Press the On button on the control panel to turn the product off, and press it again to turn the product on. Also, turn off the power on your router or hub, and then turn it on again. Cause: You did not have an active network connection.
Chapter 14 If this did not solve the issue, try the next solution. Solution 2: Check the active network connection Solution: Make sure you have an active network connection. To make sure your network connection is active 1. If the connections are secure, turn off the power on the product, and then turn it on again. Press the product button on the control panel to turn the product off, and press it again to turn the product on. Also, turn off the power on your router or hub, and then turn it on again. 2.
If this did not solve the issue, try the next solution. Solution 5: Disable the Virtual Private Network (VPN) Solution: Try temporarily disabling the VPN before proceeding with the installation. NOTE: The product is not accessible during VPN sessions. However, print jobs are saved in the print queue. When you exit the VPN session, print jobs in the print queue will be printed. Cause: A VPN was preventing the product from accessing your computer.
Chapter 14 If this did not solve the issue, try the next solution. Solution 2: Establish a good signal between the product and wireless router (infrastructure) or computer (ad hoc) Solution: In order to establish a good signal between the product and wireless router (infrastructure) or computer (ad hoc), you might have to experiment a bit.
Weak signal Solution: In order to establish a good signal between the product and the wireless router, you might have to experiment a bit. Assuming the equipment is functioning properly, try doing the following things separately or in combination: • If your computer or wireless router and the product are placed far apart, move them closer together.
Chapter 14 If this did not solve the issue, try the next solution. Solution 3: Enter your network name (SSID) carefully Solution: Run the wireless setup process again and enter your network name (SSID) carefully. Remember that the SSID is case-sensitive. For more information, see: “Connect to an integrated wireless WLAN 802.11 network” on page 28 Cause: If you had manually entered your network name (SSID), you must have entered it incorrectly. If this did not solve the issue, try the next solution.
The Printer not Found screen appears during installation Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 Paper jams To help avoid paper jams, follow these guidelines: • • • • • • • Remove printed papers from the output tray frequently. Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
3. Replace the rear door. Gently push the door forward until it snaps into place. 4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Information on paper • • • • • • • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
Chapter 14 • • • • • • Printouts have vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper Paper is not picked up from the input tray The text edges are jagged The product prints slowly Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section for help. • • Colors look different than what you expected.
Solution 2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick. • Load paper with the side you want to print on facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. • Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the printhead during printing, the ink might be smeared.
Chapter 14 If this did not solve the issue, try the next solution. Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.
After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • • “Clean the printhead” on page 127 “Print and evaluate a print quality report” on page 129 Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 8: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 14 Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 5: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.
Chapter 14 plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. For more information, see: • • “Recommended papers for printing and copying” on page 60 “Information on paper” on page 159 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: “Load paper” on page 63 Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi.
Chapter 14 Solution 5: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
If this did not solve the issue, try the next solution. Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
Chapter 14 For more information, see: “Check the estimated ink levels” on page 122 Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead.
Solution 2: Use a higher quality image Solution: Use a higher resolution image. If you are printing a photo or graphic, and the resolution is too low, it will be blurry or fuzzy when printed. If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The resolution of the image was low. If this did not solve the issue, try the next solution. Solution 3: Print the image in a smaller size Solution: Reduce the size of the image and then print it.
Chapter 14 For more information, see: • • “Recommended papers for printing and copying” on page 60 “Information on paper” on page 159 Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page.
Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout. • • Solution 1: Print on a page of plain paper Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. 3. Print a document with little or no text. 4.
Chapter 14 Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: “Load paper” on page 63 Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear door. Gently push the door forward until it snaps into place. 6. Plug the power cord back in, and turn on the product. 7. Try to print again. Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution.
Chapter 14 If this did not solve the issue, try the next solution. Solution 2: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. For more information, see: “Align the printer” on page 128 Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 3: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead.
Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
Chapter 14 Solution 1: Load the stack of envelopes correctly Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left. Make sure that you remove all paper from the input tray before loading the envelopes. For more information, see: “Load envelopes” on page 68 Cause: A stack of envelopes was loaded incorrectly. If this did not solve the issue, try the next solution.
The product is not responding Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 Solution 4: Check the printer driver status Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move will damage the printer. For more information, see: “Carriage stall” on page 206 Cause: The print carriage had stalled.
Chapter 14 Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. The product prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Turn on the product Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 2: Load paper in the input tray Solution: Load paper in the input tray.
Chapter 14 Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the product display to see if there are any messages. Cause: The product was busy with another task. If this did not solve the issue, try the next solution. Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue after it has been cancelled.
Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Chapter 14 The margins are not printing as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Check the printer margins Solution 2: Verify the paper size setting Solution 3: Load the stack of paper correctly Solution 1: Check the printer margins Solution: Check the printer margins.
Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 If this did not solve the issue, try the next solution. Solution 3: Load the stack of papers correctly Solution: If the paper is misfeeding, it could cause parts of the document to cut off. Remove the stack of paper from the input tray, and then reload the paper. For more information, see: “Load paper” on page 63 Cause: The paper was loaded incorrectly. If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. For more information, see: “Load paper” on page 63 Cause: The product picked up two sheets of paper.
Chapter 14 remains solid. Removing a memory card while it is being accessed might corrupt information on the card or damage the product and card. For more information, see: “Insert a memory card” on page 93 Cause: The product was reading the memory card. The Attention light blinks when I insert my memory card or storage device Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Solution 1: Insert the memory card properly Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.
Chapter 14 If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Cause: The memory card file system was corrupted.
If this did not solve the issue, try the next solution. Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Chapter 14 If this did not solve the issue, try the next solution. Solution 2: Save the photos in a supported file format Solution: Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF). Cause: The images were not in a supported format. If this did not solve the issue, try the next solution.
Scan fails Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 Scan fails because of insufficient computer memory Solution: Close all programs that are not in use. This includes programs that run in the background, such as screen savers and virus checkers. If you turn off your virus checker, remember to turn it back on after you finish your scan. If this does not work, it might help to restart your computer. Some programs do not release memory when you close them. Restarting your computer will clear the memory.
Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white. If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software.
Chapter 14 Solution 3: Select the correct OCR language Solution: Select the correct OCR language in the software. NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Cause: The scan document settings were not set to the correct optical character recognition (OCR) language.
Copy troubleshooting Use this section to solve these copy problems: • • • • • • Nothing happens when I try to copy Parts of the original do not appear or are cut off Fit to Page is not working as expected The image is cropped when I make a borderless copy The printout is blank A borderless copy has white space around the edges Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 14 If this did not solve the issue, try the next solution. Solution 3: Wait until the product completes the current operation Solution: Cause: Check the On light. If it is blinking, the product is busy. The product was busy copying or printing. If this did not solve the issue, try the next solution. Solution 4: The product does not support the paper type or envelope Solution: Do not use the product to copy onto envelopes or other papers it does not support.
Cause: The original was placed incorrectly on the glass. Fit to Page is not working as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid. For more information, see: • • “Clean the glass” on page 133 “Clean the lid backing” on page 134 Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.
The printout is blank Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. A borderless copy has white space around the edges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 For more information, see: • • “Recommended papers for printing and copying” on page 60 “Load paper” on page 63 Cause: You were trying to make a borderless copy without using photo paper.
Carriage blocked Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again. Follow the prompts on the display to continue. Cause: The print carriage was blocked. Carriage jam Troubleshooting Solution: Turn off the product and open the ink cartridge access door to access the print carriage area.
Chapter 14 Carriage stall Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again. Follow the prompts on the display to continue. Cause: The print carriage was blocked. Product stall error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Try making fewer copies at a time. Cause: The document you were copying exceeded the memory of the product. Mechanism error Try the following solutions to resolve the issue.
Chapter 14 Cause: The print carriage was blocked. Photo tray problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 4: Make sure the sheets of paper are not stuck together Solution: Remove the paper from the photo tray and shuffle the paper so it does not stick together. Reload the paper into the photo tray and try printing again. Cause: Two or more pieces of paper were stuck together. If this did not solve the issue, try the next solution.
Chapter 14 NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is functioning correctly. If you cannot make a copy, see “Troubleshooting” on page 139 for more troubleshooting information. Try each of the following solutions separately. After completing the steps for each solution, try to scan again. If the product still does not work, then go to the next solution.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. After you have reinstalled the software, try to scan again.
Chapter 14 Solution 3: Verify if the Digital Imaging Monitor is running Solution: Verify that the Digital Imaging Monitor is running. To check that the Digital Imaging Monitor is running 1. Look for the Digital Imaging Monitor icon in the system tray at the lower right side of the screen, near the time. 2. If the Digital Imaging Monitor icon is not present, restart the computer. 3. After the computer restarts, try to scan again. Cause: The Digital Imaging Monitor was not running.
Solution 5: Check the power supply Solution: Check the power supply. To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. Power connection 2 Power cord and adapter 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet.
Chapter 14 Solution 6: Check the USB connection between the product and the computer Solution: Check the USB connection between the product and the computer.If the product is connected to the computer through a wired or wireless connection make sure that the respective connections are active and the product is turned on. To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2.
8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The product was not properly connected to the computer. If this did not solve the issue, try the next solution. Solution 7: Try scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the HP Solution Center. 4. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. 5. Click Imaging. 6.
Chapter 14 Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. To check for and disable the service 1. Log into Windows as an Administrator. 2.
g. Enter a filename for the backed up Registry. HP suggests naming the file with the current date; for example: Registry Backup 04_01_07. h. Click Save to save the Registry. 6. Edit the registry. To edit the Registry a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet \Services\Spooler Registry key. Details of the Registry key appears on the pane to the right. b. Check the DependOnService data string (in the pane on the right) to see if lexbces is listed in the Data column. c.
Chapter 14 Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Type your product name and model number in the field provided, and then press Enter. 4. Select the operating system of your computer where the HP software is installed. 5.
handshake timing between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4.
Chapter 14 8. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet Troubleshooting 9. Turn on the product. 10. Print a printer status report to test the basic standalone functionality of the product. See the following procedure for more information about printing a printer status report. 11. Try to scan.
3. Press the down arrow button to highlight Tools, and then press OK. 4. Press the down arrow button to highlight Printer Status Report, and then press OK. The product prints a status report. More information about using a USB hub • Verify that the USB hub is a powered hub and the power adapter is plugged in. Some powered hubs do not include the power adapter as a standard item. • The hub must be plugged into a power source. • Some hubs cannot handle more than four full-power USB devices.
Chapter 14 c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
h. Click Apply, and then click Close. NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes. i. Click Restart to apply the changes to the computer during the next restart. After the computer restarts, the You’ve used system configuration utility to make changes to the way windows starts message appears. j. Click the check box next to Do not show this message again. 4.
Chapter 14 Unable to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. b.
Chapter 14 After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Cause: The product was not properly connected to the computer. If this did not solve the issue, try the next solution.
7. If the wrong driver is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: The product was not to be set as the default printer, or the wrong driver might have been configured. If this did not solve the issue, try the next solution. Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1.
Chapter 14 If this did not solve the issue, try the next solution. Solution 7: Stop and restart the print spooler Solution: Restart the print spooler. To stop and restart the print spooler 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Double-click Administrative Tools, and then double-click Services. 3. Scroll down the list and click Print Spooler, and then click Stop to stop the service. 4. Click Start to restart the service, and then click OK. 5.
Product might not be correctly installed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 3. 4. 5. 6. 7. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again. To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3.
7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The product was not properly connected to the computer. If this did not solve the issue, try the next solution. Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer.
Chapter 14 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. 7.
Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution. Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on.
Chapter 14 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
Chapter 14 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
Chapter 14 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
• • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution.
Chapter 14 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
Chapter 14 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Solution 1: Install the HP Photosmart Software Solution: Install the HP Photosmart Software that came with the product. If it is installed, restart your computer. To install the HP Photosmart Software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
Chapter 14 connection, make sure that the respective connections are active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. File messages The following is a list of file-related error messages: Troubleshooting • • • • • • • • Error reading or writing the file Unreadable files.
Cause: Some of the files on the inserted memory card or attached storage device were damaged. Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card Solution 2: Print photos from the computer Solution 1: Reinsert the memory card Solution: Reinsert the memory card.
Chapter 14 Supported file types for the product The product software only recognizes JPG and TIF images. File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera.
Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Remove all but one memory card Solution 2: Remove the memory card and reinsert it correctly Solution 3: Push the memory card all the way forward Solution 1: Remove all but one memory card Solution: Remove all but one memory card.
Chapter 14 If this did not solve the issue, try the next solution. Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files. Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk. Disconnected Solution: Cause: Make sure your product is turned on and connected to your computer. Your product was not turned on.
Solution 3: Push the memory card all the way forward Solution: stops. Remove the memory card and reinsert it in the memory card slot until it Cause: You had not fully inserted the memory card. Use only one card at a time Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem.
Chapter 14 If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: You had not fully inserted the memory card.
Out of paper Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 For more information, see: • • • “Set the paper type for printing” on page 75 “Change the print speed or quality” on page 76 “Print using Maximum dpi” on page 82 Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution.
6. Plug the power cord back in, and turn on the product. 7. Try to print again. Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support.
Chapter 14 3. Replace the rear door. Gently push the door forward until it snaps into place. 4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams.
Cause: The print setting chosen for the print job did not match the paper loaded in the product. Power and connection messages The following is a list of power- and connection-related error messages: • • • • Product not found Communication test failed Improper shutdown Two-way communication lost Product not found Troubleshooting Solution: If the product is not properly connected to the computer, communication errors can occur.
Chapter 14 to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below.
Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution.
Chapter 14 • • • • • • • • • • • • • Ink service capacity warning Ink system failure Check ink cartridges Install printhead and then cartridges Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridge Printhead appears to be missing or damaged Printhead problem Problem with printer preparation Sensor issue Ink cartridge is missing, incorrectly installed, or not intended for your product Sensor failure Alignment failed Try the following solutions to resolve the issue.
Solution 2: Contact HP support Solution: You can continue to print from your product, but for optimum print quality you should align the printhead. If the alignment still will not work and print quality is unacceptable, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print carriage or sensor was defective.
Chapter 14 Solution 2: Contact HP support Solution: You can continue to print from your product, but for optimum print quality you should align the printhead. If the alignment still will not work and print quality is unacceptable, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print carriage or sensor was defective.
Solution 2: Remove objects blocking the path Solution: Remove any objects, such as paper, that are blocking the print carriage path. Then reset the product. To clear the print carriage 1. Leave the product on and then disconnect the power cord and the USB cable from the back of the product. CAUTION: Make sure the product is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the product can cause damage when removing jammed paper.
Chapter 14 4. Close the ink cartridge access door. 5. Check for a paper jam in the back of the product. 6. Reconnect only the power cord. If the product does not automatically turn on, press the On button. NOTE: The product might go through a warm-up period of up to two minutes. Lights might flash and the print carriage might move. Wait until this warm-up period is complete before going to the next step. 7.
If this did not solve the issue, try the next solution. Solution 3: Ensure that the product is connected to a suitable power source Solution: Verify that the product is properly connected to a suitable power source. 1 Power connection 2 Power cord and adaptor 3 Power outlet 5. Try to print from your computer.
Chapter 14 Cartridges in wrong slot Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot. Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: “Replace the ink cartridges” on page 123 Cause: The indicated ink cartridges were inserted into the wrong slots.
If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with ink cartridges that are compatible. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. If it appears that you are using the correct ink cartridges, proceed to the next solution.
Chapter 14 Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having replacement ink cartridges available to avoid possible printing delays. For more information, see: “Replace the ink cartridges” on page 123 Cause: The indicated ink cartridges did not have enough ink to print properly. Ink cartridge problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. Troubleshooting 6.
Chapter 14 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Troubleshooting Solution 2: Clean the electrical contacts Solution: Clean the electrical contacts.
To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge.
Chapter 14 5. Wipe the contacts with a dry swab or lint-free cloth. CAUTION: Be careful not to move any ink or other debris onto the clear plastic ink window next to the contacts. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9.
Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.
Chapter 14 If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The printhead or the ink delivery system failed and the product can no longer print. Check ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place.
Chapter 14 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Troubleshooting Cause: The ink cartridges were not installed properly.
Install printhead and then cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. 6. Make sure the latch handle is raised, and then reinsert the printhead. Troubleshooting 7. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing.
8. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 9. Close the ink cartridge door. Cause: The printhead or ink cartridges were not installed or incorrectly installed. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Contact HP support for service. Go to: www.hp.com/support.
Chapter 14 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit For more information, see: “Replace the ink cartridges” on page 123 Cause: The product detected non-HP ink.
NOTE: HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time. If a used cartridge is installed, check the print quality. If it is not satisfactory, run the cleaning procedure from the toolbox. Cause: The genuine HP ink cartridge was previously used in some other product. Printhead appears to be missing or damaged Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 14 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up.
6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. Troubleshooting To clean the printhead a.
Chapter 14 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. Troubleshooting d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product.
c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10.
Chapter 14 Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges. Printhead problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. Troubleshooting 5. Remove the printhead by lifting it straight up.
Chapter 14 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b.
Chapter 14 c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10.
Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Problem with printer preparation Solution: Check the print quality of the current print job. If it is not satisfactory, it could mean the internal clock failed and the product was not able to service the printhead as scheduled.
Chapter 14 3. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Locate the sensor inside the product. The sensor is a square, black plastic part slightly larger than a pencil eraser, just to the left of the print carriage. Troubleshooting 5. Wipe the sensor with a dry swab or lint-free cloth. 6.
If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor window on the ink cartridges 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2.
Chapter 14 b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The sensor was defective. Ink cartridge is missing, incorrectly installed, or not intended for your product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up.
10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again.
Chapter 14 If you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. CAUTION: Be careful not to move any ink or other debris onto the clear plastic ink window next to the contacts. Troubleshooting 6.
Chapter 14 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support.
To clean the sensor in the product 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2. Make sure the product is turned on. 3. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 5. Wipe the sensor with a dry swab or lint-free cloth. 6.
Chapter 14 If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor window on the ink cartridges 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2.
b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. Troubleshooting 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Chapter 14 Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Troubleshooting 302 Troubleshooting The sensor was defective.
15 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.
Chapter 15 Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. 3. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
d. Be prepared to describe your problem in detail. e. Have your serial number ready. You can view the serial number by looking at the sticker on the rear side of the HP All-inOne. The serial number is the 10-character code in the upper left corner of the sticker. NOTE: The device serial number can also be accessed using the HP Photosmart software. To access the device serial number from the software, on the Windows taskbar, click Start > All Programs > HP > HP Solution Center.
Chapter 15 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see “Pack the HP All-in-One” on page 308.
Prepare the HP All-in-One for shipment If, after contacting HP support or returning to the point of purchase, you are requested to send the HP All-in-One in for service, make sure you remove and keep the following items before returning your device: • The control panel faceplate • The power cord, USB cable, and any other cable connected to the HP All-in-One CAUTION: The replacement HP All-in-One will not be shipped with a power cord.
Chapter 15 4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-inOne. CAUTION: The replacement HP All-in-One might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP All-in-One arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement HP All-in-One.
16 Technical information Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One.
Chapter 16 NOTE: For a complete list of supported media sizes, see the printer driver.
Energy Star® notice Attention California users • Battery disposal in the Netherlands • Battery disposal in Taiwan • EU battery directive • Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Chapter 16 Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following Web site: www.dtsc.ca.gov/hazardouswaste/perchlorate Technical information Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd.
Français Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié.
Chapter 16 English Français Deutsch Italiano Español Česky Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Chapter 16 FCC statement FCC statement Technical information The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Technical information Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Chapter 16 HP Photosmart C6300 All-in-One series declaration of conformity Technical information Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: 318 • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • European Union regulatory notice • Notice to users in Taiwan Technical information
Exposure to radio frequency radiation Exposure to radio frequency radiation Technical information Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
Chapter 16 European Union regulatory notice European Union Regulatory Notice Technical information Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Technical information Notice to users in Taiwan Regulatory wireless statements 321
Chapter 16 Technical information 322 Technical information
Symbols/Numerics 10 x 15 cm photo paper copy 109 specifications 309 13 x 18 cm photo paper load 63 2 pages on 1, print 86 4 pages on 1, print 86 4 x 6 inch (10 x 15 cm) borderless photos print 80 4 x 6 inch photo paper copy 109 5 x 7 inch photo paper, load 63 802.11 wireless, configuration page 45 802.
crop borderless copy is wrong 202 fails 247 crop an original 113 crop photos 98, 118 customer support warranty 303, 305 D Index damaged, ink cartridge 266 darken copies 111 declaration of conformity European Economic Area 317 default gateway 45 default gateway (802.
Index jams, paper 70 L labels load 69 specifications 309 landscape orientation 76 language, set 19 legal paper copy 109 load 63 specifications 309 letter paper copy 109 load 63 specifications 309 lid backing, clean 134 lighten copies 111 link configuration 45 speed 39 load 13 x 18 cm photo paper 63 5 x 7 inch photo paper 63 A4 paper 63 envelopes 68 full-size paper 63 greeting cards 69 Hagaki 66 index cards 66 iron-on transfers 69 labels 69 legal paper 63 letter paper 63 original 59 postcards 66 small-size
Index edit scanned 105 flip horizontal 97 ink sprays 189 missing 245 print borderless 80 print on photo paper 81 remove red-eye 97 rotate 98, 118 zoom 98, 118 poor fax printout quality 163 poor printout quality 160 portrait orientation 76 postcards load 66 posters 89 Power saving 21 preview copy 108 preview print job 77 print 2 or 4 pages on 1 86 addresses 88 blank printout 188 booklet 84 borderless fails 178 borderless photos 80 both sides of page 83 cancel job 90 correct order 87 diagnostic page 129 dist
Index stop copy 115 print job 90 scan 106 Store Demo 22 subnet mask 44, 45 support contact 304 support process 304 system requirements 309 T T-shirt transfers.
Index 328
