- HP Printer User Manual

3-6 Troubleshooting Analysis Guide (TAGs)
display?
No: Refer to Chapter 2, “TAG Cross- Reference Tables” to determine which TAG to follow,
then turn to that TAG.
Yes: Continue.
6 Run test prints from the upper cassette by completing the following:
• Power-on-reset the printer.
• Run test prints from the upper cassette.
Did an error code appear while running the prints?
No: Continue.
Yes: Look up the code in Chapter 2, “TAG Cross- Reference Tables” to determine which TAG
to follow, and then turn to that TAG.
7 Run test prints from the lower cassette by completing the following:
• Press STOP and allow the cycle to finish.
• Remove the upper cassette.
• Power-on-reset the printer.
• Run test prints from the lower cassette.
Did an error code appear while running test prints?
No: Continue.
Yes: Look up the code in Chapter 2, “TAG Cross- Reference Tables” to determine which TAG
to follow, then turn to that TAG.
8 Check communications by completing the following:
• Turn the printer off.
• Reinstall all communication cables.
• Reinstall the upper cassette.
• Power-on-reset the printer.
• Re-run the customer’s problem print job.
Does the job fail?
No: Continue.
Yes: Go to TAG 753: External Communications Malfunction.
9 Complete the following:
• Run test prints.
• Re-run the customer’s problem print job.
Does an error code appear?
No: Continue.
Yes: Look up the code in Chapter 2, “TAG Cross- Reference Tables”, then turn to TAG indi-
cated in the table.