HP Photosmart 5520 series
1 HP Photosmart 5520 series Help......................................................................................................................................3 2 Get to know the HP Photosmart Printer parts..........................................................................................................................................................................5 Control panel features......................................................................................................
HP support by phone..........................................................................................................................................................41 Contents 10 Technical information Notice.................................................................................................................................................................................47 Cartridge chip information........................................................................................
HP Photosmart 5520 series Help For information about HP Photosmart 5520 series, see: • • • • • • • • • Get to know the HP Photosmart on page 5 How do I? on page 9 Print on page 11 Use Web Services on page 19 Copy and scan on page 21 Work with cartridges on page 25 Connectivity on page 31 Technical information on page 47 Solve a problem on page 37 HP Photosmart 5520 series Help 1 HP Photosmart 5520 series Help 3
Chapter 1 HP Photosmart 5520 series Help 4 HP Photosmart 5520 series Help
2 Get to know the HP Photosmart • • • Printer parts Control panel features Status lights and buttons Printer parts Front and top views of HP Photosmart 5520 series Get to know the HP Photosmart • • 1 Color graphics display (also referred to as the display) 2 Control panel 3 Memory card light 4 Memory card slot 5 Memory card door 6 Paper-width guide 7 Paper tray 8 Paper tray extender (also referred to as the tray extender) 9 On button 10 ePrint status light and button 11 Wireless
Chapter 2 20 Rear USB port 21 Power connection. Use only the power cord supplied by HP. Control panel features Touch the directional buttons to navigate between two Home screens. Control panel features Get to know the HP Photosmart 1 Home: Returns to the Home screen, the screen that is displayed when you first turn on the printer. 2 Help: On the Home screen, shows all Help topics. On another screen, shows information or animation on the display to assist in the current operation.
Wireless status light • • • 2 Wireless button • Solid blue light indicates that wireless connection has been established and you can print. Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is within the range of wireless signal. Fast blinking light indicates wireless error. Refer to the message on the printer display.
Chapter 2 Get to know the HP Photosmart 8 Get to know the HP Photosmart
How do I? This section contains links to commonly performed tasks, such as managing apps, scanning, and making copies.
Chapter 3 How do I? 10 How do I?
4 Print Print photos from a memory card on page 11 Print Quick Forms on page 12 Wireless Direct print on page 12 Related topics • Load media on page 12 Tips for print success on page 16 Print photos from a memory card 4. 5. 6. 7. 8. From the Home screen, touch Photo to display the Photo menu. On the Photo menu, touch View & Print to display photos. Touch a photo that you want to print. Touch the up or down arrow to specify the number of photos to print.
Chapter 4 Print Quick Forms Use HP Quick Forms to print fun and useful pages. You can print calendars, check lists, games, notebook paper, graph paper, and music paper To print Quick Forms 1. On the Home screen from your printer display, touch the right directional button, and then touch Quick Forms. 2. Touch Quick Forms. If you cannot find it, touch the right directional button to scroll through all the apps. 3.
b. Load paper. ❑ Insert a stack of photo paper into the paper tray with short edge forward and print side down. ❑ Slide photo paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Print ❑ Slide paper-width guides inward until they touch the paper. ❑ Push back in the paper tray, and then open the paper tray extender.
Chapter 4 Load full-size paper a. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. b. Load paper. ❑ Insert a stack of paper into paper tray with short edge forward and print side down. ❑ Slide paper forward until it stops. ❑ Slide paper-width guides inward until they stop at the edges of paper. Print ❑ Push back in the paper tray, and then open the paper tray extender.
Load envelopes a. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded media. b. Load envelopes ❑ Insert one or more envelopes in center of the input tray. The side to be printed on should face down. The flap should be on the left side and facing up. ❑ Slide stack of envelopes down until it stops. ❑ Slide paper-width guide to the right against stack of envelopes until it stops. ❑ Push back in the paper tray, and then open the paper tray extender.
Chapter 4 (continued) Paper Description inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents. HP Photo Value Packs HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time, and take the guesswork out of printing affordable Lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print.
Print Tips for ink and paper • Use genuine HP cartridges. Genuine HP cartridges are designed for and tested with HP printers to help you produce great results, time after time. • Make sure the cartridges have sufficient ink. To view the estimated ink levels, touch the Ink icon from the Home screen. • If you want to print a black and white document using black ink only, do one of the following according to your operating system. ◦ On Windows: Open your printer software, click Set Preferences.
Chapter 4 Print 18 Print
Use Web Services Use Web Services 5 Print from anywhere on page 19 Use HP Print Apps on page 20 Related topics • Load media on page 12 Tips for using Web Services on page 20 Print from anywhere HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed.
Chapter 5 Use Web Services c. Go to www.hp.com/go/ePrintCenter, click the Sign In button, and then click the Sign Up link at the top of the window that appears. d. When prompted, enter the printer code to add your printer. 2. Touch ePrint on the control panel. From the Web Services Summary screen, get your printer's email address. 3. Compose and send email to your printer's email address from your computer or mobile device, anywhere and anytime.
6 Copy and scan • • • Copy text or mixed documents Scan to a computer or memory card Tips for copy and scan success Copy text or mixed documents ▲ Do one of the following: Copy and scan Make a 1-sided copy a. Load paper. ❑ Load full-size paper in the paper tray. ❑ Make sure the paper tray is pushed back in and the paper tray extender is open. b. Load original. ❑ Lift the lid on the product. TIP: To make copies of thick originals, such as books, you can remove the lid.
Chapter 6 ❑ Close the lid. c. Specify number of copies and settings. ❑ From the Home screen, touch Copy.Touch arrow buttons to change the number of copies. ❑ If the 2–Sided option is selected, touch it to clear the selection. ❑ Touch Settings to specify paper size, paper type, quality, or other settings. d. Start copy. ❑ Touch Black or Color. Make a 2-sided copy a. Load paper. ❑ Load full-size paper in the paper tray.
c. Select Copy. ❑ From the Home screen, touch Copy.Touch arrow buttons to change the number of copies. ❑ If the 2–Sided option is not selected, touch to select the option. ❑ Touch Settings to specify paper size, paper type, quality, or other settings. d. Start copy. ❑ Touch Black or Color. Related topics • Tips for copy and scan success on page 24 You can scan to a computer either from the printer display or from the printer software on your computer. Scanning from the printer display is quick.
Chapter 6 c. Close the lid. 2. To scan to a memory card, insert a memory card in the memory card slot. If you want to scan to a computer, make sure the printer is connected to your computer on a wireless network or through a USB cable. 3. Start scan. a. From the Home screen, touch the right directional button, and then touch Scan. b. Select the destination by touching either Computer or Memory Card. Touch Touch here to preview to preview the scan. Touch Settings to select a scan type or change resolution.
7 Work with cartridges • • • • • • • • Check the estimated ink levels Clean printhead automatically Clean ink smear Replace the cartridges Align printer Order ink supplies Cartridge warranty information Tips for working with cartridges Check the estimated ink levels From the Home screen, touch the Ink icon to display the estimated ink levels. NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only.
Chapter 7 Related topics • Order ink supplies on page 28 Tips for working with cartridges on page 29 Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove cartridge. a. Open the cartridge access door. Work with cartridges Wait for the print carriage to move to the ink label part of the product. b. Press the tab on the cartridge, then remove it from the slot. 3. Insert new cartridge. a. Remove the cartridge from the packaging.
b. Twist the orange cap to snap it off. A forceful twist may be required to remove the cap. Work with cartridges c. Match color icons, then slide the cartridge into the slot until it clicks into the place. d. Close the cartridge access door. Related topics • Order ink supplies on page 28 Tips for working with cartridges on page 29 Align printer After you insert new cartridges, align the printer for best print quality. You can align printer either from the printer display or from the printer software.
Chapter 7 To align printer from the printer display 1. From the Home screen, touch the Settings icon, and then touch Tools. 2. On the Tools menu, touch the down arrow to scroll through the options, and then touch Align Printer. 3. Follow the instruction on the screen. To align printer from the printer software ▲ Do one of the following according to the operating system you are using. On Windows: a. From the Start menu on your computer, click All Programs, click HP. b.
For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that came with the product. Tips for working with cartridges • • • • • • Don’t open or uncap cartridges until you are ready to install them. Leaving caps on the cartridges reduces ink evaporation. Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot. Make sure all cartridges snap down into place.
Chapter 7 Work with cartridges 30 Work with cartridges
8 Connectivity • • • • • • • Add the HP Photosmart to a network Connect wirelessly to the printer without a router Change from a USB connection to a wireless network Connect a new printer Change network settings Tips for setting up and using a networked printer Advanced printer management tools (for networked printers) Add the HP Photosmart to a network • • WiFi Protected Setup (WPS) on page 31 Wireless with a router (infrastructure network) on page 32 WiFi Protected Setup (WPS) To connect the HP Photo
Chapter 8 Use PIN method a. Select setup method. Make sure your WPS-enabled wireless router supports PIN method. ❑ From the Home screen, touch the Wireless icon, and then touch Settings. ❑ Touch the down arrow to scroll through the options. Touch WiFi Protected Setup. ❑ Touch PIN Setup. b. Set up wireless connection. ❑ Touch Start. ❑ Turn on wireless radio if it is off. NOTE: The product begins a timer for approximately five minutes in which the PIN needs to be entered on the networking device. ❑ Touch OK.
To connect wirelessly to the printer without a router 1. Turn on Wireless Direct from the control panel: a. From the Home screen, touch the Wireless icon. b. If Wireless Direct displays Off, touch Settings. c. Touch Wireless Direct, touch On (No Security) or On (With Security). NOTE: If you turn on security, only users with the password will be able to print wirelessly to the printer.
Chapter 8 Connect a new printer To connect a new printer from the printer software If you haven't finished connecting the printer to your computer, you need to connect it from the printer software. If you want to connect another new printer of the same model to your computer, you don't need to install the printer software once again. ▲ Do one of the following according to your operating system. On Windows: a. From the Start menu on your computer, click All Programs, and then click HP. b.
Advanced printer management tools (for networked printers) When the printer is connected to a network, you can use the embedded Web server to view status information, change settings, and manage the printer from your computer. NOTE: To view or change some settings, you might need a password. You can open and use the embedded Web server without being connected to the Internet. However, some features are not available.
Chapter 8 Connectivity 36 Connectivity
9 Solve a problem • • • • • • • Get more help Register your printer Clear paper jam Solve print problem Solve copy and scan problem Solve networking problem HP support by phone Get more help You can find more information and help about your HP Photosmart by entering a keyword in the Search field in the top left of the help viewer. Titles of related topics -- for both local and online topics -- will be listed. Click here to go online for more information.
Chapter 9 3. Remove the jammed paper from the rear roller. 4. Close the paper path cover. 5. Close the cartridge access door. 6. Try printing again. Clear a paper jam from the duplexer. Solve a problem To clear a paper jam from the duplexer 1. Open the cartridge access door. 2. Open the paper path cover.
3. Press on the hole of the duplexer path cover to lift it up. Remove the jammed paper. 4. Close the paper path cover. Solve a problem 5. Close the cartridge access door. 6. Try printing again. If the above solutions do not resolve the problem, click here for more online troubleshooting. Clear carriage jam Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper.
Chapter 9 To get help from the print display, touch Help from the Home screen. Touch the directional button to navigate through help topics, touch Troubleshoot and Support, and then touch Clear Carriage Jam. Click here to go online for more information. Solve print problem Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, HP provides a Print Diagnostic Utility (Windows only) that can help solve many common “Unable to Print” issues.
HP support by phone Phone support options and availability vary by product, country/region, and language. This section contains the following topics: • • • Phone support period Placing a call After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Chapter 9 Click here to go online for more information. Prepare printer If you are not satisfied with the print quality, try cleaning the cartridges from the control panel. See Clean printhead automatically on page 25 for more information. To maintain the cartridges, use the printer's Auto Power-Off feature to manage the printer's power use. See Auto Power-Off on page 53 for more information. Check cartridge access door The cartridge access door should be closed for printing.
Ink cartridge problem To solve ink cartridge problem 1. Try removing and reinserting the cartridges. Make sure the cartridges are in the correct slots. 2. If reinserting the cartridges does not work, try cleaning cartridge contacts. To clean cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of the product longer than 30 minutes.
Chapter 9 1 Electrical contacts e. Wipe only the contacts with a damp lint-free cloth. CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. f. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. g. Use a dry swab or lint-free cloth to wipe the contacts. h. Reinstall the ink cartridge. i.
If you still receive the error message, contact HP support for help. Click here to go online for more information. Older generation cartridges You will need to use a newer version of this cartridge. In most cases you can identify a newer version of the cartridge by looking at the exterior of the cartridge package and finding the Warranty Ends date. If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version.
Chapter 9 Solve a problem 46 Solve a problem
Technical information 10 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 10 To disable the usage information function 1. From the Home screen, touch the Settings icon. Technical information 2. Touch Preferences. 3. Use the down arrow button to scroll through the options. Touch Cartridge Chip Info, and then touch Off. NOTE: 1 To re-enable the usage information function, restore the factory defaults. NOTE: 2 You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information.
Print resolution (continued) Print resolution Normal mode Plain-Best mode Photo-Best mode Max DPI mode • • Color Input/Black Render: 300x300dpi • • Color Input/Black Render: 600x600dpi • • Color Input/Black Render: 600x600dpi • • Color Input/Black Render: 600x600dpi • • Color Input/Black Render: 1200x1200dpi Output (Black/Color): Automatic Technical information Draft mode Output (Black/Color): Automatic Output (Black/Color): Automatic Output (Black/Color): Automatic Output: Automatic (
Chapter 10 Plastics Technical information Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.
Technical information Disposal of waste equipment by users in private households in the European Union Environmental product stewardship program 51
Chapter 10 Chemical Substances Technical information HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/ reach.
Technical information EU battery directive Auto Power-Off Auto Power-Off is automatically enabled by default when you turn on the printer. When Auto Power-Off is enabled, the printer will automatically turn off after two hours of inactivity to help reduce energy use. Auto PowerOff is automatically disabled when the printer establishes a wireless or Ethernet (if supported) network connection. You can change the Auto Power-Off setting from the control panel.
Chapter 10 To enable or disable Auto Power-Off 1. From the Home screen, touch the Settings icon. Technical information 2. Touch Preferences. 3. Touch the down arrow button to scroll through the options, and then touch Auto-Off. 4. Touch Enabled or Disabled. TIP: If you are printing through a wireless or Ethernet connection over a network, Auto Power-Off should be disabled to ensure that print jobs do not get lost.
Technical information FCC statement VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users in Korea Regulatory notices 55
Chapter 10 Notice to users in Germany Technical information Noise emission statement for Germany European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
The telephone connector (not available for all products) is intended for connection to analogue telephone networks. Products with wireless LAN devices • Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available. Please make sure that the country settings of the wireless network are correct. France • For 2.
Chapter 10 Notice to users in Canada Technical information Notice to users in Taiwan 58 Technical information
Index A W after the support period 41 warranty 41 B buttons, control panel 6 C Index control panel buttons 6 features 6 copy specifications 48 customer support warranty 41 E environment Environmental product stewardship program 49 environmental specifications 48 I interface card 31, 32 N network interface card 31, 32 P phone support 41 phone support period period for support 41 print specifications 48 R recycle ink cartridges 50 regulatory notices regulatory model identification number 54 wirele
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