HP OfficeJet 3830 All-in-One series
Table of contents 1 HP OfficeJet 3830 series Help ......................................................................................................................... 1 2 Get started ................................................................................................................................................... 3 Printer parts ...........................................................................................................................................................
Scan using the printer control panel ................................................................................................................... 46 Scan using the HP printer software .................................................................................................................... 47 Scan using Webscan ............................................................................................................................................ 50 Tips for copy and scan success .......
Printer hardware issues .................................................................................................................................... 129 Maintain the document feeder .......................................................................................................................... 130 HP support .........................................................................................................................................................
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1 HP OfficeJet 3830 series Help Learn how to use your HP OfficeJet 3830 series.
2 Chapter 1 HP OfficeJet 3830 series Help ENWW
2 ENWW Get started ● Printer parts ● Control panel and status lights ● Load media ● Load original ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 3
Printer parts 4 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Document feeder tray 5 Document feeder tray extender 6 Scanner lid 7 Scanner glass 8 USB port 9 Fax port (2-EXT) 10 Document feeder 11 Output tray extender (also referred to as the tray extender) 12 Output tray 13 Front door 14 Control panel 15 Cartridge access door 16 Ink cartridges 17 Power connection 18 Fax port (1-LINE) Chapter 2 Get started ENWW
Control panel and status lights ● Overview of buttons and lights ● Control panel display icons Overview of buttons and lights Label Name and Description 1 Power button: Turns the printer on or off. 2 Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer. 3 Control panel display: Touch the screen to select menu options, or scroll through the menu items. 4 Wireless light: Indicates the status of the printer wireless connection.
Icon Purpose HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons, coloring pages, puzzles, and more. Quick Forms: Opens the Quick Forms menu where you can select a form to print. Setup: Opens the Setup menu where you can change preferences and use tools to perform maintenance functions. Help: Opens the Help menu where you can view How to Videos, printer feature information, and tips.
Load media Select a paper size to continue. To load full-size paper ENWW 1. Pull out the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops.
4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load small-size paper 8 1. Pull out the input tray. 2. Slide the paper-width guide to the left.
3. Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load envelopes 1. ENWW Pull out the input tray.
2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. The flap should be on the left side and facing down. 10 4. Slide the paper-width guide to the right against the stack of envelopes until it stops. 5. Pull out the output tray and the tray extender.
Load original To load an original in the document feeder NOTE: Load only plain paper in the document feeder. Do not load photos or other types of thick paper in the document feeder; this might cause a paper jam. 1. Open the document feed tray and tray extender. 2. Slide the paper-width guides of the document feeder tray outwards. 3. Load the original print-side up, head first, in the document feeder. NOTE: jam. 4. Load the plain paper original only.
12 2. Load the original print-side down on the right corner of the scanner glass. 3. Close the scanner lid.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.
papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: 16 ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. The Power button light is dimmed in Sleep mode. To change the time to Sleep mode ENWW 1. From the Home screen, touch Setup. 2. Touch Power Handling. 3. Touch Sleep Mode, and then touch the desired option.
Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet mode is off by default. NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.
To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 16. 2. Click the Quiet Mode tab. 3. Click On in the Quiet Mode area. 4. Specify the start time and stop time in the Schedule Quiet Mode area. 5. Click Save Settings. To create a schedule for Quiet Mode from the Embedded Web Server (EWS) ENWW 1. Open the EWS. For more information, see Open the Embedded Web Server on page 94.
Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.
3 ENWW Print ● Print from your computer ● Print Quick Forms ● Print from your mobile device ● Print with AirPrint ● Tips for print success 21
Print from your computer ● Print documents ● Print photos ● Print envelopes ● Print using the maximum dpi Print documents Before printing documents, make sure you have paper loaded in the input tray and the output tray is pulled out. For more information about loading paper, see Load media on page 7. To print a document (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match. 4. ● Select the orientation. ● Enter the scaling percentage. Click Print. To print on both sides of the page (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
Print photos Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 7. To print a photo on photo paper (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
4. ● Paper Type: The appropriate photo paper type ● Quality: Best or Maximum dpi ● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option. ◦ Off: applies no changes to the image. ◦ Basic: automatically focuses the image; moderately adjusts image sharpness. Select any other print settings you want, and then click Print. Print envelopes Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open.
a. Select the appropriate envelope size from the Paper Size pop-up menu. NOTE: b. 4. If you change the Paper Size ensure that you have loaded the correct paper. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain Paper. Click Print. Print using the maximum dpi Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match. b. 4. ENWW From the pop-up menu, choose Paper Type/Quality, and then choose the following settings: ● Paper Type: The appropriate paper type ● Quality: Maximum dpi Select any other print settings that you want, and then click Print.
Print Quick Forms Use HP Quick Forms to print fun and useful pages. To print Quick Forms 28 1. On the Home screen from your printer display, touch Quick Forms. 2. Select one of the Quick Form options. 3. Touch one of the subcategories of your selection, and then follow the on-screen instruction to select other settings. 4. Specify the number of copies you want to print, and then touch Print.
Print from your mobile device With HP mobile printing technology, you can print from your smartphone or tablet to your printer easily. If you are at home or office, to use the printing capabilities already on your smartphone or tablet to print: 1. Make sure your mobile device and printer are on the same network. 2. Select the photo or document you want to print and choose your printer. 3. Confirm print settings and print.
Print with AirPrint Printing using Apple’s AirPrint is supported for iPad (iOS 4.2), iPhone (3GS or later), iPod touch (third generation or later), and Mac (OS X 10.7 or later). To use AirPrint, ensure the following: 30 ● The printer and the Apple device must be connected to the same network as your AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/mobileprinting.
Tips for print success To print successfully, the HP cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to copying or scanning. Ink tips ● Use Original HP ink cartridges. ● Install both the black and tri-color cartridges correctly. For more information, see Replace ink cartridges on page 79.
◦ Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding method from the drop-down list, and then click OK. ● Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select the option if your reading habit is from left to right. ● Booklet-RightBinding: The binding side after folded into a booklet appears at the right side.
Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased Original HP ink cartridges, go to www.hp.com/go/anticounterfeit. ● Ink level warnings and indicators provide estimates for planning purposes only.
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4 ENWW Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services 35
What are Web Services? HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint. Once you have signed up for an account on HP Connected (www.hpconnected.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection. To set up Web Services, use one of the following methods. To set up Web Services using the printer control panel 1. From the Home screen, touch 2. Touch Set Up. 3. Touch Accept to accept the HP Connected terms of use and enable Web Services. 4. In the Printer Update Options screen, choose the option which allows the printer to automatically install updates.
Print with HP ePrint HP HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure Web Services have been set up successfully. For more information, see Set up Web Services on page 37. 2. Touch (HP ePrint) on the Home screen, and then find the HP ePrint email address from the Web Services Summary menu. 3.
Use HP Printables Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com.
Use the HP Connected website Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com.
Remove Web Services Use the following instructions to remove Web Services. ENWW 1. From the Home screen, touch Setup, and then touch Web Services. 2. Touch Remove Web Services.
Tips for using Web Services 42 ● Learn how to share your photos online and order prints. Click here to go online for more information. ● Learn about apps for printing recipes, coupons, and other content from the web, simply and easily. Click here to go online for more information.
5 ENWW Copy and scan ● Copy ● Scan using the printer control panel ● Scan using the HP printer software ● Scan using Webscan ● Tips for copy and scan success 43
Copy The Copy menu on the printer display allows you to easily start a black or color copy and select number of copies. To make a black or color copy 1. Load paper in the input tray. 2. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. For more information about loading the original, see Load original on page 11. 3. From the Home screen, touch Copy. 4. Specify number of copies and settings. ● ● 5.
● Lighter / Darker: Adjusts the copy settings to make copies lighter or darker. ● ID Card Copy: Allows you to copy both sides of ID card. NOTE: After two minutes of inactivity, the copy options will automatically return to the default settings of A4 or 8.5 x 11 inches plain paper (depending on region).
Scan using the printer control panel To scan an original from the printer control panel 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. For more information, see Load original on page 11. 46 2. Touch Scan. 3. Touch a computer that you want to scan to. 4. Choose the type of scan you want. 5. Touch OK.
Scan using the HP printer software ● Scan to a computer ● Create a new scan shortcut (Windows) ● Change scan settings (Windows) Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan a document or photo to a file (Windows) 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name. 3. In the printer software, click Scan a Document or Photo. 4.
5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click Create. For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG. This makes available the options for working with graphics when scanning. 6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right of the shortcut.
Scan using Webscan Webscan is a feature of the Embedded Web Server (EWS) that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. NOTE: By default, Webscan is off. You can enable this feature from the EWS. If you are unable to open Webscan in the EWS, your network administrator might have turned it off.
Tips for copy and scan success Use the following tips to copy and scan successfully. ENWW ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the right front corner of the glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.
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6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
Send a fax You can send a fax in a variety of ways, depending on your situation or need. ● Send a standard fax from the printer control panel ● Send a standard fax from the computer ● Send a fax from a phone ● Send a fax using monitor dialing ● Send a fax in Error Correction Mode Send a standard fax from the printer control panel You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
3. From the Name list, select the printer that has “fax” in the name. 4. To change settings (such as selecting to send the document as a black fax or a color fax), click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. After you have changed any settings, click OK. 6. Click Print or OK. 7.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling card. NOTE: Make sure the volume is turned on to hear a dial tone. To send a fax using monitor dialing from the printer control panel 1.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
To set backup fax from the printer control panel 1. From the Home screen, touch Fax. 2. Touch Setup. 3. Touch Preferences. 4. Touch Backup Fax Reception. 5. Touch the required setting. On The default setting. When Backup fax is On, the printer stores received faxes in memory. This enables you to reprint the most recently printed faxes if they are still saved in memory. NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new faxes.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer control panel 1. From the Home screen, touch Fax. 2. Touch Setup. 3. Touch Preferences. 4. Touch Fax Forwarding. 5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocking does not appear in the Preferences menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service. You can block specific fax numbers by adding them to the junk fax list, and unblock these numbers by removing them from the junk fax list. To add a number to the junk fax list 1. From the Home screen, touch Fax. 2.
Set up phone book contacts You can set up frequently used fax numbers as phone book contacts. This allows you quickly dial those numbers using the printer control panel. TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 9. Touch Done. Set up and change group phone book contacts You can store groups of fax numbers as group phone book contacts. To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the Home screen, touch Fax. 2.
ENWW 1. From the Home screen, touch Fax. 2. Touch Send Now. 3. Touch 4. Touch Contacts or Group Contacts. 5. Touch 6. Touch the name of the contact you want to delete. 7. Touch Delete. 8. Touch Yes to confirm and then touch OK. (Phone Book). (Edit).
Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing.
You may also access this feature by touching (Fax Status) on the Home screen. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered. The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer, because you want the answering machine to answer the phone before the printer does.
5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 6. Do one of the following: ● Touch the ring pattern assigned by your telephone company to fax calls. ● Touch Ring Pattern Detection, and then follow the instructions on the printer control panel display.
Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a slower Speed.
Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: ● DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) ● PBX: A private branch exchange (PBX) phone system. ● ISDN: An integrated services digital network (ISDN) system. ● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet.
Fax on Voice over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP). The following are indications you probably use a VoIP service. ● Dial a special access code along with the fax number. ● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction.
On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Fax Send and Fax Receive) Prints a fax confirmation report for every fax you send and receive. To include an image of the fax on the confirmation report 1. From the Home screen, touch Fax. 2. Touch Setup. 3. Touch Reports and touch Fax Confirmation. 4. Touch On (Fax Send) or On (Fax Send and Fax Receive). 5. Touch Fax Confirmation with Image.
Clear the fax log Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. From the Home screen, touch Fax. 2. Touch Setup, and then touch Tools. 3. Touch Clear Fax Logs. Print the details of the last fax transaction The Last Fax Transaction report prints the details of the latest fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1. From the Home screen, touch Fax. 2.
ENWW 3. Touch 4. Touch Call History (Phone Book).
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7 Manage ink cartridges This section contains the following topics: ENWW ● Check estimated ink levels ● Order ink supplies ● Choose right ink cartridges ● Replace ink cartridges ● Use single-cartridge mode ● Cartridge warranty information ● Tips for working with ink cartridges 75
Check estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace an ink cartridge. The ink supply level shows an estimate of the amount of ink remaining in the ink cartridges. To check the ink levels from the printer control panel ● From the Home screen, touch (Ink) to display the estimated ink levels. To check the ink levels from the HP printer software (Windows) 1. Open the HP printer software.
Order ink supplies Before ordering cartridges, locate the correct cartridge number. To locate the cartridge number on the printer ● The cartridge number is located inside the front door. To locate the cartridge number from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 16. 2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the on-screen instructions.
Choose right ink cartridges HP recommends that you use Original HP ink cartridges. Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
Replace ink cartridges To replace the ink cartridges 1. Check that power is on. 2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. 3. Remove the ink cartridge. 4. a. Open the front door of the printer. b. Open the cartridge access door and wait for the print carriage to move to the center of the printer. c. Press down to release the ink cartridge, and then remove it from the slot. Insert a new ink cartridge. a.
b. Remove the plastic tape using the pull tab. NOTE: Do not touch the electrical contacts on the ink cartridge. c. Slide the ink cartridge into the slot until it clicks into place. d. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing the new ink cartridge.
e. 5. ENWW Close the front door of the printer. Pull out the output tray and the tray extender.
Use single-cartridge mode Use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. NOTE: When the printer operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each ink cartridge.
Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Tips for working with ink cartridges Use the following tips to work with ink cartridges: 84 ● To protect the ink cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. ● Do not open or untape ink cartridges until you are ready to install them. Leaving tape on the ink cartridges reduces ink evaporation. ● Insert the ink cartridges into the correct slots.
8 ENWW Connect your printer ● Connect your printer to a wireless network with a router ● Connect wirelessly to the printer without a router ● Wireless settings ● Connect your printer to your computer with a USB cable (non-network connection) ● Change from a USB connection to a wireless network ● Advanced printer management tools (for networked printers) ● Tips for setting up and using a networked printer 85
Connect your printer to a wireless network with a router To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following: ● A wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The printer only supports connections using 2.4GHz. ● A computer connected to the wireless network that you intend to connect the printer to. ● Network name (SSID). ● WEP key or WPA Passphrase (if needed). To connect the printer 1.
Connect wirelessly to the printer without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. ◦ If you are using a computer, make sure you have installed the printer software provided with the printer.
3. From your mobile device, select a document from a print enabled application, and then select the option to print the document. The list of available printers appears. 4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP OfficeJet 3830 (where ** are the unique characters to identify your printer), and then follow the on-screen instructions on the printer and your mobile device.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, and then click Utilities. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the printer name, and then click Utilities. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder of your printer. b. Click Printer Setup & Software, and then select Connect a new printer. c.
Wireless settings From the printer control panel, you can set up and manage your printer wireless connection and perform a variety of network management tasks. CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user, you should not change some of these settings (such as the link speed, IP settings, default gateway, and firewall settings).
To restore network settings to default settings ENWW 1. From the Home screen, touch 2. Touch Restore Network Settings. 3. Follow the on-screen instructions. (Wireless), and then touch Settings.
Connect your printer to your computer with a USB cable (nonnetwork connection) The printer supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Insert the printer software CD in the computer CD-ROM drive. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the on-screen instructions. When you are prompted, connect the printer to the computer by selecting USB on the Connection Options screen. 3.
Change from a USB connection to a wireless network If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The printer only supports connections using 2.4GHz.
Advanced printer management tools (for networked printers) When the printer is connected to a network, you can use the Embedded Web Server (EWS) to view status information, change settings, and manage the printer from your computer. NOTE: You can open and use the EWS without being connected to the Internet. However, some features are not available. NOTE: To view or change some settings, you might need a password.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.
Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● ● When setting up the wireless networked printer, make sure your wireless router is powered on. The printer searches for wireless routers, then lists the detected network names on the display. To check the wireless connection on the printer, touch the (Wireless) on the Home screen to open the Wireless menu.
9 Solve a problem This section contains the following topics: ENWW ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Maintain the document feeder ● HP support 97
Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for clearing paper jams and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations. To clear a paper jam from the input tray 1. Pull the paper gently out of the input tray. 2.
To clear a paper jam from the cartridge access area ENWW 1. Press the Power button to turn off the printer. 2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. 3. Open the front door of the printer. 4. Open the cartridge access door. 5. If the print carriage is in the center of the printer, slide it to the right. 6. Remove the jammed paper.
7. Close the cartridge access door, and then close the front door. 8. Pull out the output tray and the tray extender. 9. Press the Power button to turn on the printer. To clear a paper jam inside of the printer 1. Press the Power button to turn off the printer. 2. Turn the printer over, locate the cleanout door on the bottom of the printer, and then pull both tabs on the cleanout door to open it. 3. Remove the jammed paper. 4. Close the cleanout door.
2. Lift the tab located on the front edge of the document feeder. 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. ENWW 4. Close the cover of the document feeder, pressing down firmly until it snaps into place. 5.
Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing a print carriage jams 1. Remove any objects, such as paper, that are blocking the print carriage. NOTE: Do not use any tools or other devices to remove jammed paper.
● ENWW ◦ Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is fit against the left side of the paper. ◦ Load paper into the printer only when it is not printing. Multiple pages are being picked up ◦ Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray. ◦ Make sure the input tray is not overloaded with paper.
Ink cartridge issues Fix ink cartridge problems If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the ink cartridges.
5. Remove the ink cartridge indicated in the error message. 6. Clean the cartridge contacts and printer contacts. a. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge. b. Wipe only the contacts with a dry swab or lint-free cloth. CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the ink cartridge.
Fix ink cartridge incompatible issues The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink program.
Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Troubleshoot problems with print jobs not printing. This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer is not responding or printing.
4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. b. Depending on your operating system, do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers.
Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP b. i. From the Windows Start menu, right click My Computer. ii.
To resolve print issues (OS X) 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. In System Preferences, click Print & Fax. b. Click the Open Print Queue button. c. Click a print job to select it. Use the following buttons to manage the print job: d. 4. ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. 5. Align the ink cartridges.
c. In the printer software, click Print, Scan & Fax, and then click Maintain Your Printer to access the printer toolbox. d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. Review the blue, magenta, yellow, and black boxes on the diagnostics page. To print a diagnostics page from the printer display 7. a. Load letter or A4 unused plain white paper into the paper tray. b. From the printer control panel, touch Setup. c. Touch Tools. d.
c. In the printer software, click Print, Scan & Fax, and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Printer on the Device Services tab. Follow the on-screen instructions. To clean the cartridges from the printer display a. Load Letter or A4 unused plain white paper into the input tray. b. From the Home screen, touch Setup. c. Touch Tools, touch Clean Cartridges, and then follow the on-screen instructions.
6. Print a test page. To print a test page a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. c. Select the HP OfficeJet 3830 series from the list of devices at the left of the window. d. Click Test Page. e. Click the Print Test Page button, and follow the on-screen instructions.
NOTE: You can also do the same from the HP printer software or Embedded Web Server (EWS). To access the software or EWS, see Open the HP printer software (Windows) on page 16 or Open the Embedded Web Server on page 94.
Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages.
Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard NOTE: This utility is only available for Windows operation system. Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
Fax issues Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct. Run the fax test You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test only after you have completed fax setup on the printer.
● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. ● Make sure you use the phone cord that came with the printer.
Plug the phone cord into the correct port 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.
● Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
● Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. ● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
The printer is having problems sending and receiving faxes ● Make sure the Power button light of the printer is on. If the light is off and the printer display is blank, make sure the power cord is firmly connected to the printer and plugged into a power outlet, and then press the Power button to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on.
● If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. Click here to go online for more information. ● If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly.
◦ When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer, click here to go online for more information. ◦ Make sure the printer is set to receive faxes automatically. For information on setting up the printer to receive faxes automatically, see Receive a fax on page 57. ◦ Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine.
connect the answering machine as recommended, fax tones might be recorded on your answering machine. ● Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine. If the answering machine and the printer are set to the same number of rings to answer, both devices answer the call and fax tones are recorded on the answering machine.
Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Use an HP online troubleshooting wizard This utility is only available for Windows operation system. ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.
Read general instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on: ▲ From the printer control panel, touch (Wi-Fi Direct) to open the Wi-Fi Direct Details menu. If the menu shows Wi-Fi Direct is off, touch Settings, and then touch Wi-Fi Direct to switch it on. 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3.
Printer hardware issues Close cartridge access door ▲ Cartridge door must be closed to begin printing. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. Resolve printer failure ● ENWW Turn the printer off, then on. If that does not resolve the problem, contact HP.
Maintain the document feeder If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer off by pressing the Power button ( ) and unplug the power cord from the electrical socket. 1. Remove all originals from the document feeder tray. 2. Lift the document feeder cover. This provides easy access to the rollers (1) and separator pad (2). 3.
HP support For the latest product updates and support information, visit the HP OfficeJet 3830 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues.
Additional warranty options Extended service plans are available for the HP OfficeJet 3830 series at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the extended warranty options available for your printer.
A Technical information The technical specifications and international regulatory information for the HP OfficeJet 3830 series are provided in this section. For additional specifications, see the printed documentation that came with the HP OfficeJet 3830 series.
Hewlett-Packard Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications Technical specifications for the HP OfficeJet 3830 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support. System requirements ● Software and system requirements can be found in the Readme file, which is available on the HP printer software CD provided with your printer. ● For information about future operating system releases and support, visit the HP online support website at www.hp.com/support.
Paper weights ● Plain Paper: 64 to 90 g/m² (16 to 24 lb) ● Envelopes: 75 to 90 g/m² (20 to 24 lb) ● Cards: Up to 200 g/m² (110-lb index maximum) ● Photo Paper: Up to 280 g/m² (75 lb) Print specifications ● Print speeds vary according to the complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Copy specifications ● Digital image processing ● Copy speeds vary according to the complexity of the document and model Scan specifications ● Resolution: up to 1200
Fine (dpi) Standard (dpi) Black 208 x 196 208 x 98 Color 208 x 200 208 x 200 Print resolution ● For a list of supported print resolutions, visit the HP OfficeJet 3830 series support website at www.hp.com/support. Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Acoustic information ● ENWW If you have Internet access, you can access acoustic information from the HP website.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html. Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.
EU Battery Directive ENWW Environmental product stewardship program 141
The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) 142 Appendix A Technical information ENWW
EPEAT China SEPA Eco Label User Information ENWW Environmental product stewardship program 143
China Energy Label for Printer, Fax and Copier 144 Appendix A Technical information ENWW
Regulatory notices The HP OfficeJet 3830 series meets product requirements from regulatory agencies in your country/region.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord 146 Appendix A Technical information ENWW
Noise emission statement for Germany Visual display workplaces statement for Germany European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/ EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards.
European telephone network declaration (Modem/Fax) HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC (Annex II) and carry the CE marking accordingly. However, due to differences between the individual PSTNs provided in different countries/regions, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point.
Declaration of conformity ENWW Regulatory notices 149
Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Mexico ● Notice to users in Taiwan ● Notice to users in Japan ● Notice to users in Korea Exposure to radio frequency radiation Notice to users in Brazil 150 Appendix A Technical information ENWW
Notice to users in Canada Notice to users in Mexico ENWW Regulatory notices 151
Notice to users in Taiwan Notice to users in Japan Notice to users in Korea 152 Appendix A Technical information ENWW
Notice to users of the U.S.
Notice to users of the Canadian telephone network Notice to users of the German telephone network Australia wired fax statement 154 Appendix A Technical information ENWW
B Additional fax setup In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP software you installed with the printer.
Set up faxing (parallel phone systems) Before you begin setting up the printer for faxing, determine which kind of phone system your country/ region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system. ● If you do not see your country/region listed in the table, you probably have a serial-type phone system.
● Case E: Shared voice/fax line ● Case F: Shared voice/fax line with voice mail ● Case G: Fax line shared with computer modem (no voice calls received) ● Case H: Shared voice/fax line with computer modem ● Case I: Shared voice/fax line with answering machine ● Case J: Shared voice/fax line with computer modem and answering machine ● Case K: Shared voice/fax line with computer dial-up modem and voice mail Select the correct fax setup for your home or office To fax successfully, you need to know
3. ● Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. ● Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup.
Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section. Figure B-1 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region.
Figure B-2 Back view of the printer 1 Telephone wall jack 2 DSL (or ADSL) filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2.
NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. ● If you are using a PBX phone system, set the call waiting tone to "off.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/ region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Turn on the Auto Answer setting. 3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number.
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Telephone (optional) To set up the printer with a shared voice/fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
Figure B-5 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
Set up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Figure B-6 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/ region.
Figure B-8 Example of a parallel splitter Figure B-9 Back view of the printer 1 Telephone wall jack 2 Parallel splitter 3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. 4 Computer with modem 5 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
7. ● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Figure B-10 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider.
Figure B-11 Back view of the printer 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the printer with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) 8. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones.
1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 Computer with modem 6 Answering machine 7 Telephone (optional) To set up the printer on the same phone line as a computer with two phone ports 1.
When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message.
NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL filter, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/ region.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email or access the Internet. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/ region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
Serial-type fax setup For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration website for your country/region. Austria www.hp.com/at/faxconfig Germany www.hp.com/de/faxconfig Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.
Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing.
180 Appendix B Additional fax setup ENWW
Index A ADSL, fax setup with parallel phone systems 159 answer ring pattern change 65 parallel phone systems 161 answering machine fax tones recorded 125 set up with fax (parallel phone systems) 170 set up with fax and modem 172 automatic fax reduction 59 B backup fax 57 baud rate 67 black and white pages fax 53 blocked fax numbers set up 59 buttons, control panel 5 C carriage clear carriage jams 102 clear fax logs 72 computer modem shared with fax (parallel phone systems) 164 shared with fax and answering
log, clear 72 log, print 71 manual receive 57 modem and answering machine, shared with (parallel phone systems) 172 modem and voice line, shared with (parallel phone systems) 167 modem and voice mail, shared with (parallel phone systems) 175 modem, shared with (parallel phone systems) 164 monitor dialing 55 parallel phone systems 156 PBX system, set up (parallel phone systems) 160 phone cord connection test, failed 119 phone cord type test, failed 120 print last transaction details 72 receive 57 receive, tr
printer software (Windows) opening 16 pulse dialing 66 R receive faxes auto answer mode 64 automatically 57 blocking numbers 59 forwarding 58 manually 57 rings to answer 65 troubleshoot 123, 124 recycle ink cartridges 139 redial options, setting 66 reduce fax 59 regulatory notices 145 regulatory model identification number 145 wireless statements 150 reports confirmation, fax 70 error, fax 71 fax test failed 118 reprint faxes from memory 58 rings to answer 65 S save faxes in memory 57 scan from Webscan 50 s
volume fax sounds 67 W wall jack test, fax 119 warranty 132 Webscan 50 Windows system requirements 135 184 Index ENWW
