Operation Manual

Solve printer management problems
This section provides solutions to common problems that involve managing the printer.
NOTE: To use the embedded web server, the printer must be connected to a network using either
an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is
connected to a computer with a USB cable.
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct many common printer problems.
Embedded web server cannot be opened
Check your network setup
●
Make sure you are not using a phone cord or a crossover cable to connect the printer to the
network.
●
Make sure the network cable is securely connected to the printer.
●
Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
●
Make sure the computer that you are using is connected to the network.
NOTE: To use the EWS, the printer must be connected to a network. You cannot use the
embedded web server if the printer is connected to a computer with a USB cable.
Check your web browser
●
Make sure the web browser meets the minimum system requirements. For more information,
see system requirements in the Readme file.
●
If your web browser uses any proxy settings to connect to the Internet, try turning off these
settings. For more information, see the documentation available with your web browser.
●
Make sure JavaScript and cookies are enabled in your web browser. For more information, see
the documentation available with your web browser.
Check the printer IP address
●
To check the IP address of the printer, obtain the IP address by printing a network configuration
page. From the printer control panel display, touch
(Wireless), touch Settings, and then touch
Print Network Configuration.
●
Ping the printer using the IP address from the command prompt (Windows) or from Network
Utility (OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top
level of the hard disk.)
For example, if the IP address is 123.123.123.123, type the following at the command prompt
(Windows):
C:\Ping 123.123.123.123
Or
In Network Utility (OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click
Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the IP address is
incorrect.
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