Operation Manual

10 Solve a problem ....................................................................................................................................... 102
Jams and paper-feed issues .............................................................................................................................. 102
Clear a paper jam ............................................................................................................................. 102
Read general instructions in the Help for clearing paper jams .................................... 102
Clear a print carriage jam ................................................................................................................ 107
Read general instructions in the Help for clearing a print carriage jams .................... 107
Learn how to avoid paper jams ....................................................................................................... 108
Solve paper-feed problems ............................................................................................................. 108
Printing issues ................................................................................................................................................... 109
Fix problems with page not printing (unable to print) ................................................................... 109
Read general instructions in the Help for unable to print issues ................................ 109
Fix print quality issues .................................................................................................................... 113
Read general instructions in the Help for resolving print quality issues ..................... 113
Copy issues ........................................................................................................................................................ 116
Scan issues ........................................................................................................................................................ 117
Fax issues ........................................................................................................................................................... 117
Run the fax test ............................................................................................................................... 117
What to do if the fax test failed ...................................................................................................... 118
Troubleshoot fax problems ............................................................................................................. 122
Read general instructions in the Help for specic fax problems ................................................... 122
The display always shows Phone O Hook .................................................................. 122
The printer is having problems sending and receiving faxes ...................................... 122
The printer cannot receive faxes, but can send faxes .................................................. 124
The printer cannot send faxes, but can receive faxes .................................................. 125
Fax tones are recorded on my answering machine ...................................................... 125
The computer cannot receive faxes (HP Digital Fax) ................................................... 125
Network and connection issues ........................................................................................................................ 126
Fix wireless connection ................................................................................................................... 126
Find network settings for wireless connection .............................................................................. 126
Fix Wi-Fi Direct connection ............................................................................................................. 126
Fix Ethernet connection .................................................................................................................. 127
Printer hardware issues ..................................................................................................................................... 127
Get help from the printer control panel ............................................................................................................ 128
Understand printer reports ............................................................................................................................... 128
Printer status report ....................................................................................................................... 129
Network conguration page ........................................................................................................... 129
Print quality report .......................................................................................................................... 129
Wireless test report ......................................................................................................................... 129
Web access test report .................................................................................................................... 129
Solve problems using Web Services .................................................................................................................. 130
Maintain the printer ........................................................................................................................................... 130
ENWW ix