MSL5000 and 6000 Series Tape Libraries User Guide

Troubleshooting
175HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries User Guide
Using Diagnostic Support Tools
This section describes diagnostic tools available to help troubleshoot and maintain
your tape library.
HP StorageWorks Library and Tape Tools
To provide continued service to our customers, HP provides the HP StorageWorks
Library and Tape Tools (L&TT) software application. L&TT is a diagnostic tool
that is designed to aid in the installation and maintenance of both HP tape devices
and tape libraries. L&TT includes several features designed for use by both HP
storage customers and trained service personnel. The key features include:
■ Diagnostic tools for tape drive and tape automation devices designed for
simple troubleshooting and verifying installations.
■ Multiple options for retrieving and updating both the latest firmware for
library and drives, and the most current version of L&TT.
■ Comprehensive reports to assist authorized service providers in
troubleshooting.
Frequent firmware image updates are released on the Internet. For optimal
performance, HP recommends that you update your system periodically with the
latest device firmware.
L&TT is available for download at no cost from the HP website at:
http://www.hp.com/support/tapetools
MSLUtil
The library ships with an RS232 diagnostic cable and a floppy containing the
MSLUtil diagnostic utility. After following the recommended steps from the ERP
to resolve any issues, use this utility to verify whether error conditions have been
corrected. Follow this procedure until the diagnostics software no longer detects
an error condition.