Specifications

Understanding control panel messages 91
##.XX.YY This message indicates a failure in the scanner device. This is not a communications failure.
XX specifies the reporting systems (scanner job control, copy/send application, scanner service
agent) and YY specifies the error condition. These are represented as ##.XX.YY in the event log.
For example, the scanner log control can report the following errors:
● Scanner FPGA initialization error
● Scanner EEPROM error
● Scanner sensor adjustment error
● Scanner ADF upper-light error
● Scanner ADF lower-light error
● Scanner ADF fan motor error
● Pick sensor error
● Scanner sensor error
● Home position error
● McBSP overrun error
● CCD FIFO full error
Turn the power off and then turn it on again. If the error persists, call for service.
13.X PAPER JAM
[LOCATION]
Media has either jammed in the product or been caught in a paper tray. The control panel
provides specific instructions and location information to aid in clearing the jam.
● Open the top cover or tray indicated by the message.
● Clear all media from the area. If necessary, remove the toner cartridge, duplexer, or trays.
● If the message persists, check for media in all other areas.
CAUTION
Ensure that all jammed media is removed before closing the cover or tray. Open and close the
top cover to clear the message.
See “Clearing jams” on page 78 for more detailed information.
20 INSUFFICIENT
MEMORY
alternates with
PRESS START TO
CONTINUE
The product received more data than can fit in available memory. You might have tried to transfer
too many macros, soft fonts, or complex graphics.
Press
START to print the transferred data (some data might be lost) and then simplify the print
job.
21 PAGE TOO
COMPLEX
alternates with
PRESS START TO
CONTINUE
The data (dense text, rules, raster or vector graphics) sent to the product is too complex.
Press
START to print the transferred data. (Some data might be lost.)
22 EIO X
BUFFER OVERFLOW
alternates with
PRESS START TO
CONTINUE
Too much data was sent to the EIO card in the specified slot (x). An improper communications
protocol may be in use.
Press
START to clear the message. (Data might be lost.)
Check the host configuration.
22 PARALLEL I/O
BUFFER OVERFLOW
alternates with
PRESS START TO
CONTINUE
Too much data was sent to the parallel port.
Check for a loose cable connection and make sure to use a high-quality cable (see “Ordering
information” on page 125). (Some non-HP parallel cables might be missing pin connections or
might otherwise not conform to the IEEE-1394 specification.)
This error can occur if the driver you are using is not IEEE-1394 compliant. For best results, use
an HP driver that came with the product (see “Printer drivers” on page 58).
Press
START to clear the error message. (Data might be lost.)
40 EIO [X] BAD
TRANSMISSION
alternates with
PRESS START TO
CONTINUE
The connection between the product and the EIO card in the specified slot has been broken.
(Data loss might occur in this situation.)
Press START to clear the error message and continue printing.
Control panel messages (continued)
Message Explanation or recommended action