Service manual

EN Chapter 7 Troubleshooting 215
59.X PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
A main motor error
occurred.
X description:
0 = Motor error
1 = Motor startup error
2 = Motor rotation error
1. Turn the printer off, and then
turn the printer on.
2. Check and reseat the fuser
and toner cartridge to make sure
they are not hindering gear
movement in the drive train.
3. Check the main motor’s cable
to ensure that it is seated
properly.
4. If the error persists, replace the
main motor.
62.X PRINTER ERROR
There is a problem with the
printer memory. The X
value refers to the location
of the problem:
0 = Internal memory
1 to 4 = DIMM slots 1, 2,
3, or 4
1. Reseat the specified DIMM.
2. Replace the specified DIMM.
64 PRINTER ERROR
alternates with
CYCLE POWER
A scan buffer error
occurred.
1. Turn the printer off, and then
turn the printer on.
2. Perform a cold reset.
3. If the message persists,
replace the formatter or firmware
DIMM.
66.XX.YY [TYPE]
FAILURE
alternates with
CHECK CABLES AND
CYCLE POWER
An error occurred in an
external paper-handling
device.
1st X = Device number in
chain
2nd X = Device type
1 Input
2 Output
3 Stapler/stacker unit
YY = Device specific error
Press G
O
to clear the message. If
the message will not clear:
1. Turn the printer off, and then
turn the printer on.
3. Check and reseat all cables
between the printer and the
specified device.
4. Reseat the external paper-
handling device.
68 NVRAM ERROR
CHECK SETTINGS
An error occurred in the
printer non-volatile
memory (NVRAM) and
one or more printer
settings has been reset to
its factory default.
1. Print a configuration page and
check the printer settings to
determine which values have
changed.
2. Hold down C
ANCEL
J
OB
while
turning the printer on. This will
clean up the NVRAM by
removing old areas that are not
being used.
Table 37. Printer messages (continued)
Control panel
message
Explanation Recommended action