Service manual

214 Troubleshooting EN
54.4 PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
A problem exists with the
customer’s line voltage.
1. Remove the printer from any
UPS supplies, additional power
supplies, or power strips.
2. Plug the printer into a wall
outlet and see if this resolves the
problem.
3. If the printer is already plugged
into a wall outlet, try another
power source in the building that
is independent of the one
currently being used.
4. The line voltage and current
source at the printer location
might need to be inspected to
ensure that it meets the printer’s
electrical specifications.
55.xx PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
An internal
communications error
occurred.
The page containing the error will
automatically be reprinted.
1. Check the power at the
customer’s location.
2. Replace the formatter and/or
firmware DIMM.
4. Replace the engine controller
board.
56.X PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
An incompatible
combination of input/
output bins was selected.
X = description:
1 = Illegal input or bad
accessory connector
2 - Illegal output
The page containing the error will
automatically be reprinted.
1. Turn the printer off, and then
turn the printer on.
2. Check the printer’s
configuration.
3. Verify accessory connection.
57.X PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
A fan failure was detected.
X description:
4 = Printer fan
7 = Duplex fan
1. Check the fan’s connector and
make sure the fan is not blocked.
2. Replace the fan.
58.2 PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
An environmental
thermistor (TH3) failure
occurred.
1. Turn the printer off, and then
turn the printer on.
2. Verify the environmental
thermistor cable is securely
connected.
3. Replace the environmental
thermistor.
4. If the error persists, replace the
engine controller board.
Table 37. Printer messages (continued)
Control panel
message
Explanation Recommended action