User Guide

hp fax 1020 series
66
Troubleshooting
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I answered the telephone and heard fax
tones but the HP Fax did not accept the
fax.
This can occur when the HP Fax is printing
a fax when you answer the telephone.
When you answer the telephone and hear
fax tones, go to the HP Fax. If Printing
Faxes is displaying, lift the handset and
press Start/Copy to receive the fax. The
new fax will print after the current one is
complete. If anything else is displaying,
you must press the Stop or Cancel button to
halt the activity, then lift the handset and
press Start/Copy.
If I am listening to messages or making a
copy and the telephone rings, the HP Fax
continues to ring even though I picked up
the handset.
The HP Fax is busy and cannot answer the
telephone until you press the Stop or
Cancel button.
Cannot enter a number less than 10. You must enter the leading 0. 01, 02, etc.
Will not pick up paper from the paper
tray.
Or, is picking up more than one sheet at a
time.
Too much paper or paper improperly
loaded. Fan the sheets and stack them
carefully before loading the paper. Be sure
you open the paper tray cover, load the
paper behind the tabs, and shut the cover.
My printouts have horizontal streaks. Clean the print cartridge.
HP Fax does not answer. Make sure FAX or TAM/FAX answer mode
is selected. Check Answer Pattern setting.
Can I use
both the internal TAM and an
external TAM.
No.
Faxes are spread over 2 pages. Sender may be using a different paper
size. Use fax reduction of 87% to ensure
the fax is on one page.
After a paper jam or running out of paper,
I did not receive all my unprinted faxes.
After adding paper or clearing a jam,
unprinted faxes will automatically print. Do
not do anything else with the fax until this is
finished. If you still feel you missed faxes,
use Reprint Faxes.
The Identification field is blank on the
reports.
The HP Fax was unable to establish
enough communication to get the ID.