HP XP P9000 Command View Advanced Edition Suite Software 7.6.0-00 Administrator Guide (Web Version)

SolutionProblem and causeNo.
Startup of the Device Manager service might have failed.
Change the values for the following properties to increase
the retry count and extend the retry interval for connecting
to the Device Manager database:
• dbm.startingCheck.retryCount
• dbm.startingCheck.retryPeriod
PROBLEM: Device Manager server
cannot be accessed from the GUI or
CLI after starting the Management
server or P9000 Command View AE
Suite product services.
CAUSE: If the KAIC03100-E error
message is output to the Device
Manager trace log file, the
communication process from Device
Manager server to the database has
timed out.
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Related topics
• Starting services, page 191
• Stopping services, page 192
Problems and solutions in Tiered Storage Manager
The following table lists common problems that occur in Tiered Storage Manager and describes how
to resolve them.
Table 100 Common problems and solutions in Tiered Storage Manager
SolutionProblem and causeNo.
• Start Device Manager and Common Component.
• Perform the operation again through a user who has
administrator permissions for the OS.
• Revise the property file in accordance with the command
logs or the message logs.
PROBLEM: An attempt to start Tiered
Storage Manager failed.
CAUSE: Possible causes are as
follows:
• Device Manager or Common
Component has not started.
• The user who attempted the oper-
ation does not have administrator
permissions.
• The property file is invalid.
1
• If 10 minutes have passed since the stop request, and
the Tiered Storage Manager server is still not stopping,
execute the following command:
In Windows:
installation-folder-for-Tiered-Storage-
Manager-server\bin\htsmserver forcestop
In Linux:
installation-directory-for-Tiered-Stor-
age-Manager-server/bin/htsmserver
forcestop
• Perform the operation again through a user who has
administrator permissions for the OS.
PROBLEM: The Tiered Storage
Manager server has not stopped.
CAUSE: Possible causes are as
follows:
• An error occurred in the Tiered
Storage Manager server during
processing to stop it.
• The user who attempted the oper-
ation does not have administrator
permissions.
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Troubleshooting274