HP StorageWorks P9000 Replication Manager Software 7.1.1 Configuration Guide (TB584-96029, September 2011)

• On hosts where both Device Manager Agent and Application Agent are installed, run both the
cvxpaegetlogs command on the management server and hrmap_getras command on the
host where Application Agent is installed.
• On hosts where only Application Agent is installed, you need only run the hrmap_getras com-
mand.
For more information, see “Collecting support information with the hrpmap_getras
command” on page 109 and “Collecting maintenance information” on page 104.
Collecting support information with the hrpmap_getras command
The hrmap_getras command collects the Application Agent configuration and log files necessary
for problem analysis. The command is located on hosts where Application Agent is installed and is
invoked as follows:
C:\Common-Agent-Component-installation-folder\bin\hrmap_getras
data-collection-folder
If you do not specify a data-collection-folder, the files are placed in the working directory.
The collected information is described in the tables that follow.
Table 49 List of files collected in the hrpmap_getras folder
Location copied fromDescriptionFiles
Common-Agent-installation-
folder\mod\hrpmap\config\
Configuration file for Application Agent
logs
logger.properties
Configuration file for Application Agent
agent.properties
Common-Agent-installation-
folder\mod\hrpmap\log\
Trace log of Application Agent
trace.log[1-n]
Common-Agent-installation-
folder\mod\hrpmap\bin\
Batch file for setting export catalog path
SET_EXPORT_CATALOG_PATH.bat
Table 50 List of files collected in the hbsainfo folder
Location copied fromDescriptionFiles
Common-Agent-installation-folder\agent\
config
Application Agent log configuration
file
logger.properties
Application Agent configuration file
server.properties
Common-Agent-installation-folder\agent\
logs
Application Agent log files
access.log
error.log
service.log
trace.log
Configuration Guide 109