6.3 HP StoreAll 9300/9320 Storage Administrator Guide (AW549-96072, June 2013)

NOTE: For storage support on 9300 systems, do not set the Custom Delivery ID. (The MSA is an
exception; the Custom Delivery ID is set as previously described.)
Verifying device entitlements
To verify the entitlement information in HP SIM, complete the following steps:
1. Go to Remote Support Configuration and Services and select the Entitlement tab.
2. Check the devices discovered.
NOTE: If the system discovered on HP SIM does not appear on the Entitlement tab, click
Synchronize RSE.
3. Select Entitle Checked from the Action List.
4. Click Run Action.
5. When the entitlement check is complete, click Refresh.
NOTE: If the system discovered on HP SIM does not appear on the Entitlement tab, click
Synchronize RSE.
The devices you entitled should be displayed as green in the ENT column on the Remote Support
System List dialog box.
If a device is red, verify that the customer-entered serial number and part number are correct and
then rediscover the devices.
Testing the Insight Remote Support configuration
To determine whether the traps are working properly, send a generic test trap with the following
command:
snmptrap -v1 -c public <CMS IP> .1.3.6.1.4.1.232 <Managed System IP> 6
11003 1234 .1.3.6.1.2.1.1.5.0 s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0
.1.3.6.1.4.1.232.11.2.8.1.0 s "IBRIX remote support testing"
For example, if the CMS IP address is 99.2.2.2 and the StoreAll node is 99.2.2.10, enter the
following:
snmptrap -v1 -c public 99.2.2.2 .1.3.6.1.4.1.232 99.2.2.10 6 11003 1234
.1.3.6.1.2.1.1.5.0 s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0
.1.3.6.1.4.1.232.11.2.8.1.0 s "IBRIX remote support testing"
Updating the Phone Home configuration
The Phone Home configuration should be synchronized after you add or remove devices in the
cluster. The operation enables Phone Home on newly added devices (servers, storage, and chassis)
and removes details for devices that are no longer in the cluster. On the GUI, select Cluster
44 Getting started