HP Systems Insight Manager 5.3 Technical Reference Guide

NOTE: If you receive an incorrect response for a particular HP brand system after clicking the CW icon
on the system table view page, there might be an entitlement issue with the system. This is not a Remote
Support or an HP SIM issue. Please contact HP support. You must have a valid serial number, product ID,
and any contract or Care Pack numbers that are applicable.
NOTE: A system can have multiple contracts and warranties.
System Information
• System Name. The system name or IP address.
• Serial Number. The system serial number. This can be the serial number discovered by HP SIM or
the number you entered in the Customer-Entered serial number field on the Edit System Properties
page.
• Product ID/Number The product number. Typically, the product number is the number used to order
a system.
• Product Line. Details about the product line.
Contract
• CCRN (Customer Contract Reference Number). The reference used for the contract as renewed over
time.
• Active Contract. This value is true if an active contract exists.
• Start Date. The start date of an active contract.
• End Date. The end date of an active contract. If no end date is available, this field is blank.
• Contract Status. The possible values are:
• A: Active.
• F: The start date is in the future.
• X: Expired.
• E: There is no end date.
• I: The agreement is informal. This status might mean that the agreement is not finalized.
• B: Delivery blocked
• C: Cancelled.
• Active Obligation. This value is true if there is an active support contract for a system.
The contract start and end date is listed for each contract item along with the following information:
• Status The possible values are:
• A: Active.
• F: The start date is in the future.
• X: Expired.
• E: There is no end date.
• I: The agreement is informal. This status might mean that the agreement is not finalized.
HP Service Essentials Remote Support Pack 507