HP Surestore Tape Library User's Guide

Chapter 4 Troubleshooting Common Problems 141
Chapter 4
One of the redundant power
supplies is not functioning
properly.
■ Check the LEDs on the power supplies to identify the one that
may be at fault (Table 26 on page 139) and contact your
service representative.
The library’s power failed
while a tape was in the drive
and did not return to the
ready state after the power
came on.
■ Verify that the LEDs on the back of the library are on and the
fans are turning (Interpreting Library LEDs on page 130).
■ Power cycle the library
■ Contact your service representative.
No display messages appear.
■ Make sure the power cord is connected.
■ Make sure the power switch is on.
■ Check that the LEDs on the back of the library are on and the
fans are turning (Interpreting Library LEDs on page 130).
■ Power cycle the library.
■ Try to access the library from the web or through a host-based
diagnostic tool (Using the Remote Management Card on
page 96).
■ Download library firmware (Upgrading Firmware on
page 176).
■ Contact your service representative.
Tape Movement
An error message appears
after inserting the magazine
or loading tapes.
■ Verify that tapes are inserted correctly in the magazine.
(Accessing Tapes in the Library on page 81).
■ Verify that the correct tape type is used. (See Media
Compatibility on page 187.)
Table 27
Troubleshooting Table
Problem Solution