9.5 HP P4000 VSA Installation and Configuration Guide

6 Support and other resources

Contacting HP

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

Before contacting HP, collect the following information:

• Product model names and numbers

• Technical support registration number (if applicable)

• Product serial numbers

• Error messages

• Operating system type and revision level

• Detailed questions

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/go/e-updates

After registering, you will receive email notification of product enhancements, new driver versions,

firmware updates, and other product resources.

HP Insight Remote Support Software

HP strongly recommends that you install HP Insight Remote Support software to complete the

installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,

HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements

your monitoring, 24x7 to ensure maximum system availability by providing intelligent event

diagnosis, and automatic, secure submission of hardware event notifications to HP, which will

initiate a fast and accurate resolution, based on your product’s service level. Notifications may be

sent to your authorized HP Channel Partner for on-site service, if configured and available in your

country. The software is available in two variants:

• HP Insight Remote Support Standard: This software supports server and storage devices and

is optimized for environments with 1-50 servers. Ideal for customers who can benefit from

proactive notification, but do not need proactive service delivery and integration with a

management platform.

• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring

and proactive service support for nearly all HP servers, storage, network, and SAN

environments, plus selected non-HP servers that have a support obligation with HP. It is

integrated with HP Systems Insight Manager. A dedicated server is recommended to host both

HP Systems Insight Manager and HP Insight Remote Support Advanced.

Details for both versions are available at: http://h18004.www1.hp.com/products/servers/

management/insight-remote-support/overview.html

To download the software, go to Software Depot:

https://h20392.www2.hp.com/portal/swdepot/index.do.

Select Insight Remote Support from the menu on the right.

Contacting HP 29