HP StoreOnce 2700, 4500, 4700 and 4900 Backup System User Guide

16 Basic troubleshooting
• Accessing the CLI (page 167)
• Password problems (page 168)
• Pulling a Support Ticket (page 168)
• Licensing (page 168)
• Multiple users (page 169)
• Connecting to the StoreOnce Backup System from the backup application (page 169)
• Timeout problems with NAS CIFS shares (page 169)
• Power off and power on (page 170)
• NFS State handle error (page 170)
• Backup or replication fails (page 170)
• Catalyst troubleshooting (page 171)
• Performance (page 171)
• StoreOnce Backup System configuration problems (page 171)
• Upgrade licenses (page 172)
Accessing the CLI
Many of the topics in this section require access to the StoreOnce Command Line Interface (CLI).
They cannot be executed from the GUI. There is a separate StoreOnce CLI Reference Guide, which
you should use for more detailed information. However, a brief summary of how to access the
StoreOnce CLI is also included in this guide.
The user access is the same as the GUI, with the same roles. The Admin user has access to all
available CLI commands. The Operator user can view status and configurations but is not able to
make configuration changes.
To access the CLI
The StoreOnce CLI can be accessed:
• Remotely: using a ssh session to the Management Console (ssh client applications, such as
PuTTY, are freely available from the internet). This is the normal access type.
ssh <username>@<IP_address> where the <IP_address> is one of the addresses
listed under IP address on the StoreOnce page .
• If necessary, by a physical direct connection: connect a keyboard (USB or PS2, if available)
and VGA console to the appropriate ports on the rear of the StoreOnce Backup system. See
the appropriate HP StoreOnce Installation and Configuration Guide or HP StoreOnce
Maintenance and Service Guide for details.
NOTE: When accessing the CLI directly, ignore any Linux dump logs. Press Enter to display
the CLI login prompt.
Accessing the CLI 167