HP StoreOnce VSA Deployment and Configuration Guide (TC458-96024)

License alerts and issues
IMPORTANT: Always ensure that the StoreOnce VSA has the correct date and time settings before
generating and applying licenses to the StoreOnce VSA.
StoreOnce Instant-on license not installed alert
If the Instant-on license is not enabled in the StoreOnce VSA after deployment, the StoreOnce GUI
generates an alert with the message “StoreOnce Instant-on license not installed”.
Refer to GUI displays blank and ‘system show status’ shows Service Set is unavailable / in a Failed
to Start state (page 54).
StoreOnce Instant-on license expired alert
An alert may also be generated in the StoreOnce GUI with the message “StoreOnce Instant-on
license expired”.
Cause
The 60 days instant-on license period has expired on the StoreOnce VSA and a purchased license
is not applied.
Solution
Purchase a full product license for the StoreOnce VSA and install it using the StoreOnce CLI
commands, as described in To apply the license using Storeonce CLI commands (page 45).
Backup jobs fail with backup target size full error with Storage Report on GUI showing
Free Space and Used Space as 0 GB
Backup jobs will fail with a backup target size full error if the VSA backup targets become read-only.
Cause
The 60 days instant-on license period has expired on the StoreOnce VSA and a purchased license
is not applied resulting in Target devices on the VSA (VTLs, NAS shares/ Catalyst Object stores)
becoming read-only.
Solution
Use the StoreOnce CLI to check the license status. If the license has expired, purchase a full product
license for the StoreOnce VSA and install it using the StoreOnce CLI commandsI, as described
earlier in this guide. Addition of the purchased license will put the backup targets back into
read/write mode.
License addition fails with error “Invalid Device ID”
Cause
The license key applied is not valid for the StoreOnce VSA.
Solution
Make sure the license is generated using the correct “Serial Number” of the StoreOnce VSA to
which the license will be applied. The “Serial Number” for the StoreOnce VSA can be obtained
from the StoreOnce GUI Status page.
58 Troubleshooting