HP StoreOnce B6200 Maintenance and Service Guide (February, 2014)

Example 1
You have an installation with the minimum configuration, which is a single couplet product and
consists of three SKUs:
• EJ021A comprises of two network switches with a common bundle number showing on each
switch
• AF092A/BW908A comprises of a 42U rack and PDUs - the PDUs and rack have their own
serial numbers
• EJ022A comprises of two DL380 G7s and two storage controller shelves with a common
bundle number showing on each unit and a toe-tag tied to each unit
Q1: If you telephone Support, what serial number should you quote?
A1: Use the common bundle number found on the toe tags or on each 2U component of the faulty
couplet/hardware.
Example 2
You then order a capacity upgrade kit, EJ024A - which is a pair of storage expansion shelves,
each with its own serial number. For this SKU, a bundled serial number will be applied to the two
shelves and added to the top of each shelf. (There is no toe tag for the capacity upgrade shelves).
This SKU will have its own separate warranty terms.
Q2: If you now telephone for support with the capacity upgrade kit, what serial number should
you quote?
A2: Because the query relates to the pair of storage shelves, use the bundled number on the shelf.
Example 3
You then order a second couplet, EJ022A, to add to the cluster. As in Example 1 above, this has
two DL380 G7s and two storage controllers. A bundled serial number is applied to the whole
couplet.
Q3: If you now telephone for support with the new couplet, what serial number should you quote?
A3: Because the query relates to the new couplet, use the bundled serial number for the new
couplet.
Serial numbers 53