HP StoreOnce 2700, 4500, 4700 and 4900 Backup System User Guide

Figure 12 Physical connections to HP StoreOnce 4900 Backup
USB connectors2VGA connector1
Figure 13 Physical connections to HP StoreOnce 4700/4500 Backup
VGA connector3PS2 connectors1 and 2
USB connectors4 and 5
Password problems
Admin users may reset passwords for operator users.
If the Admin credentials are accidentally lost, it is possible to reset the Admin password using the
account “hpresetpassword”. This account is also password protected, it can only used from the
console and the end-user is recommended to change this password after installation and store it
in an offline Password Security tool. See the HP StoreOnce Backup CLI Reference guide for more
details.
Pulling a Support Ticket
A support ticket is a snapshot in time of the StoreOnce product, showing the configuration, status
and health of the product, as well as historical events for use with troubleshooting the product. It
is also called “a collect”.
It also contains lower level tracelogs for the use of HP engineers.
It can be manually collected by the customer in two ways from the Management Console:
• From the GUI (Admin and Operator user). See Support Ticket (page 148).
• From the StoreOnce CLI (Admin user only). See the HP StoreOnce CLI Reference Guide.
NOTE: If a kernel crash occurs, an automatic ticket will be generated. A ticket will be produced
with the filename: tkt_<datestamp>_<crashed nodename>.zip
Licensing problems
The Instant-on demo license may be enabled when the system is configured. This license enables
StoreOnce Catalyst and Replication for 90 days.
168 Basic troubleshooting