HP Store Once Backup System 2700, 4500 and 4700 Installation and Configuration Guide

Before configuring Remote Support
1. Remote Support is not compatible with other HP Support Tools, such as IRS. Decide which
support option is appropriate for your environment.
• If you are already using IRS and wish to use Remote Support, you can either disable
SNMP on the Backup system (if it is not needed for other non-HP tools) or disable remote
support for StoreOnce on the IRS server. Consult your IRS documentation or HP Support
for further details.
• If you are using only non-HP tools to monitor SNMP messages, there is no need to disable
SNMP on the StoreOnce Backup system. There is no conflict with StoreOnce Remote
Support
2. Alerts are transmitted over the firewall-friendly port 443. If the Data Center environment does
not allow internet access, you cannot use Remote Support.
3. The details of the HP Remote Support server that will receive the alerts from the StoreOnce
Backup system are provided by the StoreOnce GUI. You need to enter the details of the proxy
server that will be used to enable internet access between the StoreOnce Backup system and
the HP Remote Support server.
4. Determine what customer technical contact details should be used by HP Support.
5. Gather together the warranty serial numbers and product numbers (found on the server and
storage enclosures) and entitlement details for the server node and storage components in the
system to be configured.
SAID or CarePackID extended warranties may be purchased for the HP StoreOnce Backup
system or hardware components.
Remote Support and warranty details
Even if you do not intend to use the Remote Support feature, HP strongly recommends that you use
the Remote Support pages in the GUI to record warranty serial numbers and product numbers.
This is because warranty entitlement for most products is based on bundled serial and product
numbers and this is the information that HP Support will request if you raise a Support call. The
product number identifies the model of HP StoreOnce Backup system, which may consist of a head
server unit and storage enclosure; but the StoreOnce software reports on the part numbers associated
with the individual component parts.
The products are supplied with toe tags that contain product numbers and serial numbers for
warranty, and the Remote Support pages provide an easy way of recording the warranty entitlement
information within the StoreOnce GUI.
Table 6 Warranty details for HP StoreOnce models
NotesSerial Number(s)Product Number(s)Product
These products are single
server products, no further
storage may be added
Is the same as the serial
number on the server
Is different to the part
number on the server
HP StoreOnce 2700
The base product is a single
server product, to which up
Is the same as the serial
number on the server
Is different to the part
number on the server
HP StoreOnce 4500
to three storage enclosures
may be added
Is the same as the serial
number on the storage
enclosure
Is different to the part
number on the storage
enclosure
Additional 4500 storage
enclosure(s)
The base product is a bundled
product which consists of a
Is different to the serial
number on the server
Is different to the part
number on the server
HP StoreOnce 4700
head server unit and a
Is the same as the serial
number on the storage
enclosure
Is different to the part
number on the storage
enclosure
Additional 4700 storage
enclosure(s)
storage enclosure. Up to
seven further storage
enclosures may be added.
Configuring Remote Support 65