HP StoreEver 1/8 G2 Tape Autoloader User and Service Guide (AK377-96024, December 2012)

Table 30 Main error codes (continued)
Details and solutionDescriptionError code
When running the wellness test, the bar code did
not match the previous value for that tape
DA
• Check the bar code label for proper
application and damage.
• Run the wellness test again.
• Power-cycle the device.
I2C Bus failure.DC
• Retry the backup with a token with space for
more keys.
NOTE: Each token can hold 100 keys. Keys
cannot be overwritten or deleted; only unique
keys will be written to the token.
Key server token backup not successful (not
enough available space on target token)
E1
• Update the autoloader firmware to the current
version.
Unsupported hardware detected. Some hardware
that is connected to the autoloader requires
updated autoloader firmware.
E2
Error during key server token backup; backup
process unsuccessful.
E3
• Retry the backup with a different token.
• If the error occurs again, contact HP customer
support.
Drive firmware does not support encryption.E4
• Ensure that all tape drives that support
encryption (LTO-4 and later generations) are
at the minimum firmware required for the
Encryption Kit:
◦ Ultrium 1760 SCSI: W22W
◦ Ultrium 1760 SAS: U26W
• If necessary, update the tape drive firmware
to the current version.
Key Server Token restore process did not
complete, Key Server Token restore failed.
E6
• Retry the operation on the same key server
token.
• Retry the operation on a new key server token.
Incorrect Key Server Toke Type. Token not
supported within this device.
E7
• Verify that the USB device is an HP key server
token from the HP 1/8 G2 & MSL Encryption
Kit.
• Retry the operation on a new key server token.
Drive exceeded temperature specificationF0
• Check ambient temperature to ensure that it
is within operating specifications.
• Check all fans to determine whether they are
working properly.
Autoloader controller lost communication with
the drive
F1
• Power-cycle the device and retry the
operation.
Drive sled
5
not presentF2
• Update autoloader and drive firmware to the
latest versions.
• Re-seat the tape drive to ensure a good
connection to the device.
• If possible, try the drive in another drive bay.
Error codes 115