6.3 HP IBRIX X9720/StoreAll 9730 Storage Administrator Guide (AW549-96073, June 2013)

Troubleshooting Insight Remote Support
Devices are not discovered on HP SIM
Verify that cluster networks and devices can access the CMS. Devices will not be discovered
properly if they cannot access the CMS.
The maximum number of SNMP trap hosts has already been configured
If this error is reported, the maximum number of trapsink IP addresses have already been configured.
For OA devices, the maximum number of trapsink IP addresses is 8. Manually remove a trapsink
IP address from the device and then rerun the Phone Home configuration to allow Phone Home to
add the CMS IP address as a trapsink IP address.
A cluster node was not configured in Phone Home
If a cluster node was down during the Phone Home configuration, the log file will include the
following message:
SEVERE: Sent event server.status.down: Server <server name> down
When the node is up, rescan Phone Home to add the node to the configuration. See “Updating
the Phone Home configuration” (page 47).
Fusion Manager IP is discovered as “Unknown”
Verify that the read community string entered in HP SIM matches the Phone Home read community
string.
Also run snmpwalk on the VIF IP and verify the information:
# snmpwalk -v 1 -c <read community string> <FM VIF IP> .1.3.6.1.4.1.18997
Critical failures occur when discovering X9720 OA
The 3GB SAS switches have internal IPs in the range 169.x.x.x, which cannot be reached from
HP SIM. These switches will not be monitored; however, other OA components are monitored.
Discovered device is reported as unknown on CMS
Run the following command on the file serving node to determine whether the Insight Remote
Support services are running:
# service snmpd status
# service hpsmhd status
# service hp-snmp-agents status
If the services are not running, start them:
# service snmpd start
# service hpsmhd start
# service hp-snmp-agents start
Alerts are not reaching the CMS
If nodes are configured and the system is discovered properly but alerts are not reaching the CMS,
verify that a trapif entry exists in the cma.conf configuration file on the file serving nodes.
Device Entitlement tab does not show GREEN
If the Entitlement tab does not show GREEN, verify the Customer-Entered serial number and part
number or the device.
SIM Discovery
On SIM discovery, use the option Discover a Group of Systems for any device discovery.
48 Getting started