HP StorageWorks 3000/5000 Enterprise Virtual Array updating product software guide (VCS 3.110) (5697-8108, March 2009)

Corrective action
Table 8 Possible causes and corrective actions when no storage system found
Corrective ActionPossible Cause
Check the connection configuration between the management
server and the controller pair. The management server must have
a communication path to both controllers in case one controller
loses communications with the server.
The management server may not be able
to communicate with either controller.
Enter the correct password through HP Command View EVA or
disable the password on the controller.
When HP Command View EVA is first
starting up, a password may be enabled
on the controllers, but a password has
not been entered in HP Command View
EVA.
Verify that switches are zoned correctly.
The switches may not be correctly zoned,
making a storage system invisible to HP
Command View EVA.
1. Verify that the controllers are up and functioning properly.
2. Check the cable connections between the management server
and the switch.
3. Verify that switch zoning is correct.
4. Click Discover.
HP Command View EVA may have been
restarted while there was a communica-
tion failure between HP Command View
EVA and the controllers. When restart is
completed, the storage system that lost
communication will not be visible.
Enter the WWID.
A storage system may not be visible to
HP Command View EVA because the
controllers are waiting for World Wide
ID (WWID) to be entered. This condition
will occur if the storage system has been
uninitialized and the cabinet is power
cycled.
This may also occur if backend problems
are preventing access to the quorum
drives. Once communication is restored,
the WWID along with the checksum can
be re-entered.
Solving security credentials configuration problems
The following Windows-based security groups are required on the management server:
NOTE:
Group names are case sensitive.
• HP Storage Admins. To access all the features of HP Command View EVA, this security group is
required on the management server and must have at least one member (user account). Members
have view and manage capabilities.
• HP Storage Users. Members have view capability only. This group is required only when a group
with extremely limited use of HP Command View EVA is required.
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